Enhance your business service experiences

Improve professional relationships and personalise support for all your clients.

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You deliver the experience, we deliver the tools

Our platform enables your brand to deliver the best experience for your clients. Enable omnichannel communication that will improve your overall efficiency and increase the level of service for your clients.

How CM.com can help your business

Clients can reach you easily, anytime, anywhere via their favourite channel.

Send relevant and secure updates such as lease agreements and legal documents.

Ensure confidential documents and files are processed more securely.

Optimise interactions to increase quality with an omnichannel inbox.

Empower your staff to deliver support on any channel inside one inbox.

Create personal experiences for your clients

Recruitment

Recruitment

Enable clients and colleagues to complete contracts quickly and securely wherever they are. This immediately improves efficiencies as well as secures interactions via Two-Factor Authentication using SMS, Email or WhatsApp.

Real Estate

Real Estate

The home-buying and renting process is a stressful time for people. From property viewing to lease signing - enable it all through channels which are most convenient for clients.

Legal Services

Legal Services

Clients want to communicate with you in the way they like best which means providing them with on-the-go access to your customer support through their favourite messaging channels.

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Adding value to business services

With the right technology, recruitment, real estate, and legal services can speed up manual business processes, and increase the level of service within your business.

Discover our Solutions
Conversational AI

Use Conversational AI to connect with clients

Using preferred channels ensures that buyers are more likely to read messages and respond - create efficiency by automating FAQs inside these channels, so your agents can focus on selling more.


Conversational AI Cloud

Customer stories to inspire your business

Be inspired by our customers who specialise in Recruitment and Real Estate and discover how they improve customer engagement with their clients.

Latest articles

multi-channel-vs-omni-channel
Jan 08, 2025 • Customer Experience

Customer engagement technology trends 2025

As we begin 2025, the customer experience (CX) landscape is moving faster than ever. Significant progress is being made in advancing Generative AI towards Agentic AI, driving efficiencies from service to marketing, Apple has also launched RCS on iOS, leading to new channels to engage customers, and finally, businesses are using automation to meet customers’ demands of personalised interactions and instant responses across every channel.

Live 5 ways to optimize customer service in leisure
Jan 08, 2025 • Customer Experience

Make your contact page irresistible: 8 essential tips for improved customer service

Your contact page is the ultimate business card for your customer service and provides a direct connection to your customer service team. It's a crucial part of the customer experience where you have the chance to significantly enhance the experience right away! To make this happen, the page needs to be well-designed. In this blog, you'll discover 8 steps you can take to make your contact page irresistible!

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Dec 11, 2024 • Instant Messaging

Convert customer conversations this Festive Season: 5 insightful use cases

The holiday season is right around the corner, and it comes with a golden opportunity to connect with your customers in meaningful and personalised ways. Messaging channels like WhatsApp and SMS can help you create an unforgettable customer experience this Festive Season. Stand out by sending curated offers, support, smart deals and festive cheer directly to the phones of your customers. Learn how to leverage channels will not only enhance customer satisfaction but also drive sales during the busiest time of the year.

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Dec 05, 2024 • Authentication

Mobile Identity Services: Know your users

Verifying online users and accounts has become indispensable in today's business landscape. You want to know who has access to your (online) services and data, but even if you couldn't care less, rules and regulations will definitely care! Whether it's to protect yourself and your customers from harm, or making sure you abide by the local law - making sure you know who the person on the other end of the internet is, is paramount.

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Nov 11, 2024 • Conversational AI

Turning shoppers into loyal fans: How to retain customers post-Black Friday

Black Friday is a huge shopping event, drawing crowds of eager shoppers hunting for deals. But after the frenzy fades, the real challenge begins: turning one-time shoppers into loyal, repeat customers. Customer retention is vital for long-term success and post-Black Friday is the perfect time to build lasting relationships. So, how can your business retain customers post-Black Friday? In this blog, we’ll explore how to make it happen.

Migrate WhatsApp for Business account
Nov 04, 2024 • WhatsApp

WhatsApp Business Platform: Pricing Changes 2024/2025

WhatsApp Pricing is based on conversation categories with corresponding fees. Read all about the pricing model in this blog. Meta has announced some upcoming pricing changes for 2024 and 2025. Find out what those changes mean for you!

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Oct 16, 2024 • Conversational AI

The art of simplicity: Helping your customers make quick decisions this Black Friday

Black Friday 2024 is just around the corner, bringing with it a great opportunity for retailers to maximise their sales. However, standing out in such a competitive event isn’t easy. Consumers expect attractive offers, fast deliveries, and top-notch customer support. In this article, we’ll show you how to simplify the purchasing process during Black Friday, optimising everything from promotions to logistics and 24/7 customer service. Discover the best strategies to ensure a seamless experience and increase customer loyalty. Don’t fall behind this Black Friday!

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Oct 14, 2024 • Security

Prevent text messaging fraud and simplify verification processes with number verify

Customer communication via text messaging has become an integral part of the modern business landscape. In recent years however, criminals have figured out that they can abuse SMS communication to scam both your business and your customers out of data and money. But not to worry, there's a new, convenient, and fast verification method that can help secure your online accounts: Number Verify!

verification-services
Oct 14, 2024 • Security

Your one-stop-shop for verification services

Securing online accounts, data and users is a must in business today. At least, if you don't want to end up as the next security breach headliner in the papers. But simply implementing a bunch of security measures isn't always enough. Loose apps and services become vulnerable for fraud, and are often cost-inefficient. That's why we now offer a one-stop-shop to safely secure your business: Verification API.

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