Enhance your business service experiences

Improve professional relationships and personalise support for all your clients.

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Industries next icon Professional Services

You deliver the experience, we deliver the tools

Our platform enables your brand to deliver the best experience for your clients. Enable omnichannel communication that will improve your overall efficiency and increase the level of service for your clients.

How CM.com can help your business

Clients can reach you easily, anytime, anywhere via their favourite channel.

Send relevant and secure updates such as lease agreements and legal documents.

Ensure confidential documents and files are processed more securely.

Optimise interactions to increase quality with an omnichannel inbox.

Empower your staff to deliver support on any channel inside one inbox.

Create personal experiences for your clients



Enable clients and colleagues to complete contracts quickly and securely wherever they are. This immediately improves efficiencies as well as secures interactions via Two-Factor Authentication using SMS, Email or WhatsApp.

Real Estate

Real Estate

The home-buying and renting process is a stressful time for people. From property viewing to lease signing - enable it all through channels which are most convenient for clients.

Legal Services

Legal Services

Clients want to communicate with you in the way they like best which means providing them with on-the-go access to your customer support through their favourite messaging channels.


Adding value to business services

With the right technology, recruitment, real estate, and legal services can speed up manual business processes, and increase the level of service within your business.

Discover our Solutions
Conversational AI

Use Conversational AI to connect with clients

Using preferred channels ensures that buyers are more likely to read messages and respond - create efficiency by automating FAQs inside these channels, so your agents can focus on selling more.

Conversational AI Cloud

Customer stories to inspire your business

Be inspired by our customers who specialise in Recruitment and Real Estate and discover how they improve customer engagement with their clients.

Latest articles

SMS Gateway Comparison: The Search For The Perfect Operator
Nov 13, 2023 • SMS

Measuring the effectiveness of SMS for Black Friday

During the Black Friday rush, retailers significantly increase SMS traffic to share exclusive deals, limited-time offers, and early access with customers. In 2022, brands sent 68% more SMS messages on Black Friday. By harnessing the power of this popular communication channel, businesses can reach eager shoppers, boost engagement and drive conversions. Some SMS campaigns have delivered an incredible 2000% return on investment (ROI) during Black Friday. Yet, with increased traffic, retailers must effectively manage and measure SMS campaigns to truly capitalise on the Black Friday weekend.

Nov 13, 2023 • Messaging

Social Commerce: Leveraging Instagram Marketing Messages for Retail Success

In the dynamic landscape of retail and e-commerce, staying relevant through this social commerce revolution, has never been more challenging. As we delve into the heart of the digital age, social media platforms have emerged as indispensable allies for businesses, reshaping the way brands connect with their audience. Among these platforms, Instagram stands tall, boasting a colossal user base of 2 billion active users globally.

Education Technology
Nov 01, 2023 • Conversational AI

How to use AI to improve customer service

Meeting customers' expectations remains the biggest challenge in service. Speed, convenience, and accurate responses are critical to achieving this. With the power of AI, customer questions can be identified, categorised, and resolved more quickly. Plus, your organisation is continuously fed with data to improve the entire customer journey.

The Software Debate: CPaaS vs Saas
Oct 31, 2023 • Messaging

Boost Black Friday Sales with WhatsApp, Instagram and Facebook Business Messaging

Black Friday remains a highly anticipated shopping event, having witnessed a 3.5% global increase in online sales, reaching an impressive $65.3 billion in 2022. In light of this, businesses, both large and small, are in fierce competition for maximum visibility. Nevertheless, this task is anything but simple. Retailers find themselves grappling with the need to stand out, contend with steep advertising costs, and meet the ever-rising expectations of consumers.

payspace customer story
Oct 30, 2023 • Marketing

Enhance your Black Friday SMS Marketing with Pages

In recent years, SMS integration has played a pivotal role in transforming the Black Friday shopping experience. Both retailers and consumers have wholeheartedly embraced SMS as a powerful tool for communicating promotions, exclusive offers, and time-sensitive alerts.

Acquisition and retention in marketing engage platform
Oct 25, 2023 • Conversational AI

Decoding the Struggles of Acquisition and Retention

In life, they say percentages don't matter, but in marketing, they are everything. The customer journey, spanning from acquisition to retention, is a path filled with potential incremental drop-offs at every touchpoint. A confusing experience here, an ill-timed communication there, and suddenly, your conversion rate is plummeting.

Oct 23, 2023 • Instant Messaging

Introducing Instagram Marketing Messages for Leisure and Travel

The impact of social media on leisure and travel is undeniable. Platforms like Instagram and Facebook have transformed how people experience and plan their journeys. They serve as hubs for sharing photos, videos, travel tips, and reviews, essential tools for travellers worldwide.

Oct 18, 2023 • Instant Messaging

A2P Messaging Fraud and Prevention for Businesses

Safeguarding company data against security threats should be on the top of the priorities list for every modern company. Especially since A2P, or application-to-person messaging fraud is on the rise. Read all about the different types of A2P fraud and what steps you can take to avoid being the next victim.

Oct 17, 2023 • Security

How to Protect Your Customers Against A2P Messaging Fraud

Protecting your data, and the data of your customers, is top priority for most modern companies. And it should be! Now that A2P (application-to-person) messaging is bigger than ever, A2P messaging fraud is also on the rise. As a business, you can protect yourself against threats by implementing certain security measures, but you're not the only target. Criminals will also attempt to scam or deceive your customers! Let's take a look at the types of A2P messaging fraud your customers can face, and what measures can be taken against them.

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