CM.com products, mobile-first, multi-channel

Staying connected has never been more important - ensure business continuity with one platform for customer engagement.

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Products

CM.com Products

As a global leader in CPaaS, providing enterprise grade security and compliance, we help businesses securely engage, convert, support and retain their customers.

Powerful Products to Supercharge Your Omni-Channel Platform

Empower your business

Improve Customer Experience

Handle all your inbound and outbound customer queries with ease, 24/7 and create personalized experiences at scale.

Boost Customer Satisfaction

Keep your customers educated, informed and engaged with conversations that are instant, relevant, and personalized on their favorite channel.

Increase Customer Engagement

Inform your customers with relevant and personalized information when it matters most during each step in the customer journey.

Secure Account Access

Online security is critical in this digital world - keep customers' accounts safe whilst protecting your business from cybercrime with secure two-factor authentication.

Personalization is The Core of Successful Communications

Our Customer Data Platform (CDP) collects data from any source and orchestrates it into unified customer profiles. Target specific segments and automate every campaign so your brand is there at every stage of your customer journey.

Contact sales More about CDP

Directly Connected to Mobile Carriers and OTT Channels

Facebook Messenger

Facebook

Directly connect your business to Facebook Messenger with CM.com

Apple partner

Apple

Directly connect your business to Apple Business Chat with CM.com.

whatsapp partner

WhatsApp

Get WhatsApp for Business account and template approval with CM.com

Connect To Our Messaging Channels How You Prefer

Use Our Platform or Yours

Product Web-based Interface (CM.com) API (Integration)
SMS
Voice & Talk
Email
WhatsApp
Chat
Facebook Messenger
Twitter
Viber
Push Notifications
Combined SMS, WhatsApp, & Push x
Contact sales Open our Web Apps

The omni-channel contact center solution

Customer Contact creates order in the overload of communication channels. Communicate with your customers via SMS, Apple Business Chat, WhatsApp Business, Viber, Telegram, Twitter and Facebook Messenger - all in one Customer Contact dashboard.

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customer contact

Supported messaging channels

Whatsapp Business
Facebook Messenger
Twitter
Viber
travelstart
Apple Business Chat
Telegram

Messaging tools

available

Messaging Analytics

Get detailed open and conversion rates, and insights into messaging campaigns.

available

Address Book

Create multiple contact groups and personalise your messages with custom fields.

available

Opt-out Management

Manage opt-outs with an automated suppression list management solution.

How to Connect?

api and sdks for deveopers

API for Developers

Build and optimize programmatic communication at scale. Our APIs can be implemented to communicate via various channels - amongst others SMS, WhatsApp, Apple Business Chat, and Viber.

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web-based interface

Web-based Interface

Our user friendly Web-based Interface empowers individuals to create, send and schedule mobile marketing campaigns, notifications, build mobile landing pages, sign documents online, and more.

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Why CM.com's Communications Platform as a Service?

Direct operator connections

Our platform is connected to 1000+ operator networks in 195 countries. This means that you can benefit from high quality routes at the best price.

Security & compliance

ISO certified platform, WASPA member and GDPR Complaint. Our Network Operations Centre monitors 24/7/365.

Global reach with local presence

We have offices around the world with local expertise. We have 2 data centers in the Netherlands, 1 in South Africa, and 1 in Hong Kong.

Ready to try our platform?

Create your account and take a look around - it's free. Choose one or a combination of our products. Select the products you need and start enriching each step of the customer journey within every business department.

Try for free Visit our pricing page

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