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Plugins and integrations.

Implement our services into your own software through plugins.

How you benefit from our integrations

Use our fast, easy and affordable solutions to extend the functionality of your software without expensive and time consuming software development. Our plugins are widely used and supported by our selected partners. Browse our plugins and start using our services in just a few clicks.

WhatsApp Business partners

GotBot

GotBot

GotBot AI improves Retail and Customer Experience for businesses through always-on AI and real-time training.

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mobitainment

Mobitainment

Award-winning tech enabler Mobitainment translates technology like WhatsApp Chatbots into business results.

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esoft

eSoft

eSoft has built a framework that allows customers' legacy systems as well as worldwide applications for CRM, Helpdesk, Scheduling, QA/QC, Accounting, Analytics and many more to integrate seamlessly with WhatsApp.

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SaySimple

SaySimple

SaySimple is a social messaging automation platform for engagement, providing cost reduction and customer happiness.

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giosg

Giosg

Giosg offers digital tools to engage with their online visitors and customers and increase sales.

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OBI4wan

OBI4wan

OBI4wan offers software tools for online customer service, chatbots, media monitoring and media insights.

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SMS and Voice partners

salesforce logo

Salesforce SMS plugin

Our Business Messaging API allows you to send fast and reliable SMS messages via the Salesforce platform.

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outsystems

Outsystems

Our Business Messaging API or Hybrid Messaging Plugin your OutSystems Application can send out Hybrid messaging to your end-users.

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Mendix

Mendix SMS Plugin

With the rapid application development platform Mendix you can integrate any of our APIs in a couple of minutes.

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apiant

Apiant SMS & Voice Plugin

With the revolutionary Integration Platform as a Service (iPaaS) Apiant it's very easy to integrate ourSMS and Voice API.

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selligent

Selligent SMS Plugin

You can now easily send high volume SMS Campaigns via our SMS Gateway directly from the Selligent Platform.

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zapier

Zapier SMS and Voice Plugin

Using Zapier, you can connect our SMS and Voice API to more than 1,300 apps - make smart automations to improve customer engagement without focusing on the technical details. 

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Verification partners

mendix logo

Mendix Number Verification Plugin

Keep your database clean by validating phone numbers when they are entered with the Mendix connector for Phone number verification.

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What are integrations, plugins, add-ons or extensions?

Software integrations are fast and easy options to extend the functionality of your platform. Our integrations enable you to implement our services into your own software through plug-and-play extensions. You are now able to extend your software with the versatile services of the CM.com platform.

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Latest Articles

Future-Proof Your Business with Conversational Commerce

Mar 30, 2021 • Customer Experience
Conversational Commerce is the convergence between messaging apps and commerce. Messaging apps such as Facebook Messenger, WhatsApp Business, WeChat, Viber, and native apps like RCS (Android) and Apple Business Chat (iOS) will fulfil a significant commercial role in your customer communications.

17 ways business messaging enhances your customer satisfaction

Jan 28, 2021 • Customer Experience
The ease of communication between businesses and consumers weighs heavily on customer service. Emerging technologies offer numerous possibilities to start conversations with your customers. Conversational channels such as WhatsApp and Facebook Messenger are increasingly being used by companies to engage with customers. But how can you use these channels? To get you up to speed, we share some proven examples. Get inspired and enhance your customer experience today.

9 mobile marketing mistakes to avoid in 2021

Jan 12, 2021 • Customer Experience
It’s no secret anymore, consumers expect to be able to engage with brands on their mobile devices. For brands, it is the best channel to reach your customers and to drive sales. While not every business needs a mobile app to meet consumer demand, every business needs a smart mobile marketing strategy. We’ll take you through the mobile marketing errors that shouldn’t be made in 2021.

How cloud technology can transform your brand and customer service

Sep 21, 2020 • Customer Experience
The recent spike in cloud adoption has changed the way many businesses operate. Although forced by global lockdowns, companies have started to reap benefits, including reduced costs and increased productivity – further accelerating digital transformation. With compelling business benefits, innovative cloud-based solutions empower organisations across industries to embrace change. Most of us are familiar with cloud-based platforms that are helping teams access documents, collaborate, and work remotely, but the cloud can offer so much more than that. From a customer communication and service angle, cloud platforms offer a real competitive advantage for companies looking to stand out and win brand loyalty.

Conversational Commerce, the trend shaping the future of business

Sep 21, 2020 • Customer Experience
While ‘Conversational Commerce’ is no new concept, the phenomenon is gaining momentum, driving innovation, and customer experience in an ever-changing eCommerce landscape. The way today’s consumers choose to communicate with brands is fundamentally shifting. Gone are the days of infuriating calls, jumping through multiple hoops to get to the right department, and confusing out-of-date websites – customers now expect to be able to engage in seamless, conversational experiences with businesses, similar to how they communicate with their friends and family.

7 tips to choose the right CPaaS provider

Sep 17, 2020 • Customer Experience
At the heart of any CPaaS provider, you’ll find one common theme – APIs. This means businesses don’t need to invest in costly hardware that lacks scalability. With the help of APIs, companies can configure and add their own real-time communication solutions on a single platform, without building any complex backend infrastructure. In this article were going to have a look at how to choose the right CPaaS vendor and what are some key characteristics that define a good CPaaS provider. We've bundled them into 7 practical tips, so they're ready to use.

Modern customer care for the modern customer this Black Friday

Aug 19, 2020 • Customer Experience
It was only three years ago that Google's Trends tool showed almost no interest in Black Friday for the South African market. Search queries increased just before Black Friday in 2015 and skyrocketed at the end of October in 2016.

Do you mean Customer Experience, Customer Service or Customer Care?

Aug 06, 2020 • Customer Experience
The words in the title are used so often lately. Not because they can be called buzzwords, but because companies need to invest in building a strong customer experience if they want to keep up with their competitors. But customer experience, customer service, and customer care are quite different. In this blog, we are going to clarify the differences between these terms.

Rethinking eCommerce: How the online shopping market is evolving in South Africa

Jul 28, 2020 • Customer Experience
Online shopping is something South African consumers have had to become more familiar with recently. While we’ve had eCommerce options before, locals haven’t adopted the technology as easily and quickly as other countries – until now.
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