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Plugins and integrations.

Implement our services into your own software through plugins.

Mobitainment

Award-winning tech enabler Mobitainment translates technology like WhatsApp Chatbots into business results.

eSoft

Seamlessy integrate customers' legacy systems and worldwide applications for CRM, Helpdesk, Scheduling, QA/QC, Accounting, Analytics and many more to integrate with WhatsApp.

Giosg

Giosg offers digital tools to engage with their online visitors and customers and increase sales.

Salesforce SMS plugin

Our Business Messaging API allows you to send fast and reliable SMS messages via the Salesforce platform.

Outsystems

Our Business Messaging API or Hybrid Messaging Plugin your OutSystems Application can send out Hybrid messaging to your end-users.

Mendix SMS Plugin

With the rapid application development platform Mendix you can integrate any of our APIs in a couple of minutes.

Apiant SMS & Voice Plugin

With the revolutionary Integration Platform as a Service (iPaaS) Apiant it's very easy to integrate ourSMS and Voice API.

Selligent SMS Plugin

You can now easily send high volume SMS Campaigns via our SMS Gateway directly from the Selligent Platform.

Zapier SMS and Voice Plugin

Using Zapier, you can connect our SMS and Voice API to more than 1,300 apps - make smart automations to improve customer engagement without focusing on the technical details.

Mendix Number Verification Plugin

Keep your database clean by validating phone numbers when they are entered with the Mendix connector for Phone number verification.

Latest Articles

The Future Role of AI and Customer Service

Sep 06, 2021 • Customer Experience

Are you for or against AI and customer service for your business? Do you still have questions about how to implement it, what options are available, and whether or not your customers will respond favourably?

8 Tips to Improve Your eCommerce Customer Support Experience

Sep 02, 2021 • Customer Experience

The rise of eCommerce has transformed customer expectations: Today’s consumers want a convenient shopping experience with the ability to quickly and easily resolve issues — the faster, the better. In this blog, we share 8 ways to modernise and scale your customer service experience and retain more buyers.

6 Ways to Improve Customer Experience with Mobile Service Cloud

Jul 08, 2021 • Customer Experience

Service, service, service. That has always been the call for businesses that want to keep their clients happy and turn one-time customers into lifelong fans. The wheel has turned, though, and now the rallying cry centres around customer experience. Is there a difference between the two? And if so, what has changed?

Delivering Outstanding Customer Service Using Omnichannel Communication

May 04, 2021 • Customer Experience

We live in a digital world. As consumers, we've come to expect the ability to contact businesses on various channels and have our questions answered promptly. One way companies are delivering outstanding customer service is by using omnichannel communication tools that allow them to respond to customers seamlessly across any channel they choose.

5 Myths Busted For Automating The Customer Service

Apr 12, 2021 • Customer Experience

In a world dominated by an “I need it now” mentality, customers don’t just want their queries solved. They want them solved efficiently and they want them solved now. The days of being put on hold, or scrolling through websites have come to an end and customer service needs to adjust to keep up. Companies need to provide each individual customer with the smart, tailored experience they deserve, that’s why we set out to develop DigitalCX: a platform for automated customer service.

Future-Proof Your Business with Conversational Commerce

Mar 30, 2021 • Customer Experience

Conversational Commerce is the convergence between messaging apps and commerce. Messaging apps such as Facebook Messenger, WhatsApp Business, WeChat, Viber, and native apps like RCS (Android) and Apple Business Chat (iOS) will fulfil a significant commercial role in your customer communications.

17 ways business messaging enhances your customer satisfaction

Jan 28, 2021 • Customer Experience

The ease of communication between businesses and consumers weighs heavily on customer service. Emerging technologies offer numerous possibilities to start conversations with your customers. Conversational channels such as WhatsApp and Facebook Messenger are increasingly being used by companies to engage with customers. But how can you use these channels? To get you up to speed, we share some proven examples. Get inspired and enhance your customer experience today.

9 mobile marketing mistakes to avoid in 2021

Jan 12, 2021 • Customer Experience

It’s no secret anymore, consumers expect to be able to engage with brands on their mobile devices. For brands, it is the best channel to reach your customers and to drive sales. While not every business needs a mobile app to meet consumer demand, every business needs a smart mobile marketing strategy. We’ll take you through the mobile marketing errors that shouldn’t be made in 2021.

How cloud technology can transform your brand and customer service

Sep 21, 2020 • Customer Experience

The recent spike in cloud adoption has changed the way many businesses operate. Although forced by global lockdowns, companies have started to reap benefits, including reduced costs and increased productivity – further accelerating digital transformation. With compelling business benefits, innovative cloud-based solutions empower organisations across industries to embrace change. Most of us are familiar with cloud-based platforms that are helping teams access documents, collaborate, and work remotely, but the cloud can offer so much more than that. From a customer communication and service angle, cloud platforms offer a real competitive advantage for companies looking to stand out and win brand loyalty.

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