messaging
Conversational Channels

Business Communication on All Channels

Provide your customers with on-the-go access to your customer support via their favorite conversational channels.

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The Benefit of All Conversational Channels in One Place

WhatsApp, Apple Messages for Business & More

All Your Customer's Preferred Channels

Simplify the customer experience and combine WhatsApp, Facebook Messenger, Apple Messages for Business, Twitter, RCS, SMS, & more, in one interface – or select the channels your customers prefer most

Easily Alternate Between Channels

Connecting to all messaging apps via one interface allows you to switch between channels so you can easily continue conversations with multiple customers through multiple channels.

Use fully-integrated Premium Features

Benefit from built-in features like quick replies and chat bots. Insert rich media into the conversation, amplify your communication with pictures, videos, locations, opening hours, and more.

API Integration or Software Solution?

See Which Channels Are Available

Business Messaging API Mobile Service Cloud Mobile Marketing Cloud
Business Messaging API Mobile Service Cloud Mobile Marketing Cloud

WhatsApp Business

Apple Messages for Business

Viber for Business

Facebook Messenger

Instagram Messaging

Google's Business Messages

Telegram

Discover our Solutions for Every Business Need

Business Messaging API

Business Messaging API

With our unique Business Messaging API, you can send personalized messages to mobile phones all around the world. Our API combines multiple channels into a single platform, providing you with high-volume and two-way customer engagement capabilities.

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Mobile Service Cloud

Mobile Service Cloud

With the Mobile Service Cloud, you have access to all messaging channels, tools, and features to lift your customer care to the highest level. Easily communicate with your customers on all channels and manage all conversations in one easy to use dashboard.

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Mobile Marketing Cloud

Mobile Marketing Cloud

The Mobile Marketing Cloud is the only omnichannel customer engagement solution that includes all mobile messaging channels like SMS and WhatsApp. This empowers marketers to create superior experiences that increase engagement and conversion.

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Ready to Start?

Get started with one or all of our Conversational Channels. Start small, grow big with our adaptive platform that scales down or up along with your and your customers' needs.

Reach Out to Sales

Our Customer Success Stories

The best way to optimize customer support? Learn from other companies. Our customers include companies in retail, service, leisure, travel, events, and many more.

Explore all Customer Stories

Latest Articles

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Jun 21, 2024 • Instant Messaging

17 SMS Customer Service Templates to Use Today

Using SMS customer service templates not only saves time but lets your support team create personalized, on-brand communications with just a few clicks. Today we’ll share business text message templates you can use to give your customers the information they need — fast.

SMS Customer Service
Jun 19, 2024 • Instant Messaging

How to Effectively Use SMS for Late Payments

Organizations face a significant challenge in effectively managing overdue payments and cash flow in a positive light with customers. To collect payments while keeping relationships intact and increasing engagement, SMS has emerged as a powerful, efficient and convenient tool for both businesses and customers. In this blog, we’ll explore how to effectively use SMS for late payments, highlighting its benefits and best practices.

WhatsApp vs Facebook Messenger
Mar 27, 2024 • Instant Messaging

WhatsApp vs Facebook Messenger: Which Messaging Channel is Best for What?

WhatsApp and Facebook Messenger are both established messaging channels for customer engagement. But what are the differences? Which advantages does each channel have for what business use case? Let's dive into the details

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Oct 11, 2023 • Instant Messaging

Introducing Facebook Marketing Messages

Social media plays a central role in modern-day customer engagement. Personalized messages on the favorite messaging platforms of your customers will skyrocket the customer experience and grow brand loyalty. Meta now introduced a new way to market to your audience: via Facebook Messenger.

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Aug 17, 2023 • Instant Messaging

What Is a WhatsApp Opt-in and Why Do I Need It?

WhatsApp has a number of policies in place to help them improve the overall customer experience and build a more positive relationship between consumers and online businesses. One such policy specifies that, before sending any messages to your customer through WhatsApp Business, businesses must first receive consent to do so.

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May 19, 2023 • Instant Messaging

Introducing Instagram Marketing Messages

Today, more and more customer engagement happens on social media. And with good reason. Personalized messages on the favorite messaging apps of your customers can truly benefit your brand awareness. Instagram's new Marketing Messages feature offers a great marketing tool to be visible where your customers are and re-engage them to boost those conversion rates.

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Dec 29, 2022 • Instant Messaging

Valuable Customer Engagement for Effective Logistics and Durable Customer Relations

With millions of packages being delivered worldwide on a daily basis, communications have become an integral part of the world of logistics. If there is one thing that customers want, it's helpful information about their packages. Did the order succeed? When will it arrive? How can it be returned? If you’re not engaging them on the right channels—the ones they want to use—you’ll see customer dissatisfaction skyrocket at critical moments. So how do you prevent that? Let's take a look at the many different touchpoints and interactions within the delivery journey.

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Sep 09, 2022 • Instant Messaging

How to use the WhatsApp Business solution in Travel & Hospitality

In this series of sector related tips for the WhatsApp Business API, we’re diving into the possibilities of WhatsApp for the Travel & Hospitality sector. How can you benefit from the WhatsApp Business solution in terms of reducing pressure on customer care while optimizing the customer journey?

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Jun 24, 2022 • Instant Messaging

WhatsApp Updates Opt-in and Quality rating policy

On July 9th WhatsApp will update their opt-in policy and will improve the quality rating. A valuable update which enables you to maintain the high level of service you provide through the favorite channel of your customer.

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