In the News

Latest news about CM.com

direct-commerce

Direct Commerce

DFS revamps online customer experience with AI-powered chatbot technology.

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Retail Technology Innovation

Furniture retailer DFS deploys CM.com artificial intelligence powered chatbot technology.

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365retail

365 Retail

DFS revamps online customer experience with AI-powered chatbot technology.

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retail-systems

Retail Systems

DFS has launched AI chatbot Sofia to automate conversations and deliver exceptional customer experiences.

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national-technology-news

National Technology News

DFS has announced the launch of a new AI chatbot called Sofia with CM.com.

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retail-voices

Retail Voices

DFS revamps online customer experience with CM.com’s AI-powered chatbot technology.

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marketing-tech

MarketingTech

Retail brands are sending more than two-thirds of consumers irrelevant messages.

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marketing-week

Marketing Week

The vast majority of consumers receive irrelevant messages from brands.

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decision-marketing

Decision Marketing

Retail marketers in dock over customer bombardment as two-thirds of consumers being sent irrelevant messages.

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telemedia-online

Telemedia Online

Despite a proliferation of messaging tech, two-thirds of consumers being sent irrelevant messages by retail brands.

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callcentrehelper

Call Centre Helper

Bombarded! Consumers are being sent irrelevant messages and notifications by retail brands.

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property-professional

Property Professional

How good is your UX? Customers want a seamless, straightforward and transparent experience.

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economy-standard

Economy Standard

Automation is often billed as a silver bullet for teams struggling with faltering productivity. Instead, it should be thought of as a buffer.

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Housing Technology

AI and housing communications: for housing providers, communication with tenants is set to advance.

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cxm

Customer Experience Magazine

Integrating AI into businesses is set to have a transformative effect on operations.

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business-leader

Business Leader

CM.com's Country Manager, James Matthews, discusses whether search algorithms are going to nullify the ChatGPT revolution.

global-recruiter-logo

The Global Recruiter

The Cost Admin: UK managers lose seven working days every year answering admin questions from employees.

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employer-news-logo

Employer News

UK managers lose seven working days every year answering admin questions from employees – and a quarter of them are suffering from increased stress.

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Startups Magazine

UK managers lose seven working days every year answering admin questions.

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hrreview-logo

HR Review

A quarter (24%) of UK managers are suffering with increased stress due to the additional pressures that come with dealing with general employee queries.

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hr-news-logo

HR News

UK managers lose seven working days every year answering admin questions from employees.

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housing technology

Housing Technology

Automation can provide the solution for housing associations looking to take customer service to the next level.

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property reporter

Property Reporter

The ChatGPT effect: How conversational AI is transforming the property industry.

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IQ Magazine

IQ Magazine

CM.com plots 'significant' expansion with Ibiza nightclub Amnesia and Alchemy Project partner TixBox deals.

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Ticketing Business News

Ticketing Business News

CM.com announces two key partnerships with Ibiza club Amnesia, and TixBox, ticketing partner for Alchemy Project.

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Record of the Day

Record of the Day

CM.com announces new deals with Amnesia, Ibiza and Tixbox, Middle East & North Africa.

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The AI Journal

The AI Journal

Comment: ChatGPT is a playground, not a product. But its possibilities are endless.

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Information Age

Information Age

CM.com's Country Manager, James Matthews, discusses the role of ChatGPT in the future of customer service.

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Customer Service Manager

Customer Service Manager

Comment: Frontier closes call centres and goes fully digital: a good move?

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Travel Weekly

Travel Weekly

Comment: How should airlines rebuild their reputation and trust with passengers?

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In the news 2022

Stadium Business

Stadium Business

CM.com’s Head of Sport & Partnerships, Sam Windridge, discusses the direction of sports marketing in 2023.

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New Digital Age

New Digital Age

New Business Bulletin: impact.com, OutSystems, CM.com, Interbrand and many more.

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Crack

Crack

New study finds that 1 in 3 music fans plan to visit fewer live events in 2023.

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Contact Centres

Contact Centres

Half of enquires to travel companies fail to get a response | CM.com report.

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Ticketing Business News

Ticketing Business News

Half of UK live music fans can’t afford to attend gigs | CM.com report.

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NME

NME

New report finds one in three UK music fans plan to go to fewer live music events in 2023.

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MixMag

MixMag

One in three UK music fans plan to go to less live music events in 2023.

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Complete Music Update

Complete Music Update

New music survey reveals ongoing challenges in live sector | CM.com report.

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record-of-the-day

Record of the Day

‘The future of live’ Exploring the new normal in the live events industry.

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contact-centres

Contact Centres

Gen Z is crucial to solving the customer service tech skills shortage in the contact centre.

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internet-retailing

Internet Retailing

Next, M&S, B&Q offer best customer communication, but most UK retailers fail to answer consumers

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marketing-tech

MarketingTech

42 per cent of customer queries to leading UK retailers go unanswered.

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Marketing Week

Marketing Week

Marketing budgets, customer queries and male representation: 5 interesting stats to start your week.

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Mobile Marketing

Mobile Marketing

Who cares? UK retailers ignoring four out of every ten customer service calls.

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Decision Marketing

Decision Marketing

Why are we waiting? Retailers in dock over CX failings | CM.com report.

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Contact Centres

Contact Centres

42% Of Customer Queries To UK Retailers Go Unanswered | CM.com report.

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Direct Commerce

Direct Commerce

42 per cent of customer queries to leading UK retailers go unanswered.

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Modern Retail

Modern Retail

The impact of customer service on retail success| CM.com retail report.

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CX Today

CX Today

Opinion: Reimagining the helpdesk: CX Today expert round table with CM.com.

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Business Leader

Business Leader

UK’s leading airlines leaving 35% of customer enquiries unanswered | CM.com report.

CX Magazine

CX Magazine

UK airlines still leaving customers unsatisfied and disrupted | CM.com report.

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Contact Centres

Contact Centres

Over a third of customer enquiries to UK’s airlines go unanswered | CM.com report.

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London Loves Business

London Loves Business

UK’s top airlines ignoring customers despite summer chaos | CM.com report.

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Influence

Influence

CIPR | CM.com opinion piece: The reputational cost of summer airport chaos.

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The i

The i

Heathrow flight cancellations: Why 30 flights have been cancelled today affecting 6,400 passengers.

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Travel Weekly

Travel Weekly

Comment: Airport chaos is as much a reputation crisis as it is a travel crisis.

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Property Reporter

Property Reporter

Opinion: How conversational commerce is transforming the post-pandemic property industry.

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The AI Journal

The AI Journal

CM.com named ‘Leading Challenger’ in Mobile Voice by Juniper Research.

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New Digital Age

New Digital Age

New Business Bulletin: Bloomberg Media, Astound Commerce, CM.com and many more.

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Ticketing Business News

Ticketing Business News

Glamorgan County Cricket Club appoints CM.com as an exclusive ticketing partner.

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