Build smart AI agents by simply describing what they should do. HALO helps you scale conversations without losing the human touch.
Support marketers and agents with an AI engine that powers omnichannel experiences with relevant, tailored content based on in-depth customer knowledge.
Enable agents with an AI knowledge center that develops out-of-the-box chatbots and generates marketing content.
Collect and unify customer data in one place. Use real-time insights to create more relevant, personal experiences at every touchpoint.
Consolidate customer conversations in one inbox and empower your team to efficiently help customers via any channel.
Deliver the right message at the right time and drive conversions with data-driven OTT, email, and Voice campaigns.
Say goodbye to clunky scripts and transform chatbots into dynamic, human-like conversationalists - no coding needed.
Engage with your digital audience, turn their behavior into valuable insights and drive your revenue
Take control of your data and streamline communication across all channels with personalized marketing to level-up the event experience.
Connect your website or application to our SMS Gateway for reliable global messaging.
Engage and converse with customers across multiple messaging channels via one single API.
Secure online data and accounts with our OTP API. Generate, send, monitor and manage all OTPs via one convenient connection.
Safeguard and protect digital interactions with user-friendly verification channels.
Make, receive and automate your business calls. Reduce costs and improve efficiency with our VoIP solutions.
Manage ticket sales for your event from start to finish with our self-service, custom and seated ticketing solutions.
Streamline your cashless mobile ordering and payment solution for food, drinks, tickets, merchandise, and more.
Complete contracts, agreements, and documents quickly and securely with Sign, without unnecessary printing or scanning.
Contact us for more information and a member of our team will be in touch to discuss how you can elevate your customer experience with CM.com.
You've been sending SMS messages to your customers for years. Delivery rates are high, they work on every phone, and your customers are familiar with the channel. SMS does exactly what it's supposed to do. But that's also the problem: SMS delivers messages, it doesn't start conversations.
Does your business depend on high-volume email communication? Then you want that infrastructure to be reliable and fast. When it comes to sending millions of messages, you need performance, uptime, and control at scale. And of course, you don't want to break the bank either. We have just the thing for you: the Email Gateway API.
Customer service teams are used to precise analytics. Average handle time, first contact resolution, CSAT scores, numbers that are clean, comparable, and easy to report on. AI agents change that dynamic in a fundamental way.
The customers who call are not a random sample of your customer base. They tried the FAQs. They sent a message. They waited, or they did not bother, because what they need to say is too complicated, too urgent, or too important to type. By the time they pick up the phone, they are already a little frustrated and already invested in getting an answer. The next three minutes will shape how they feel about your business more than any chat ever could. That is who voice AI is talking to. And most voice AI is not built with that person in mind.
WhatsApp is rolling out one of its most-requested privacy features: usernames. Starting June 2026, your customers will be able to hide their phone number when messaging your business, and that change has real implications for how you identify customers, run campaigns, and structure your data.
A contemplation on CM.com in the era of AI agents.
Just when you think you’ve cracked it, the world of events spins on its axis again. Algorithms change, marketing tactics become overused so as to lose their effectiveness, and new tech comes to the market bringing with it a glut of opportunities. The choice is clear: adapt or fall behind. Instead of doing the obligatory five event trends to look out for in 2025 yawn-fest, we’re giving you 25 of-the-moment tactics for growing your event. Each has been crowd-sourced from the CM Live team, who spend their days talking to promoters and making sense of the new trends and technology that emerge. Keep an eye on 3, 7 and 15 in particular.
AI agents are your virtual helpers. Digital employees designed to perform specific tasks within an Agentic AI framework. What type of tasks? Pretty much anything you can think of: Analysing data, writing emails, automating cancel or renewal processes, creating tickets, and so on and on and on. But how do you create these AI agents? Let us show you how.
Your contact page is the ultimate business card for your customer service team, providing a direct connection to agents when needed. It plays a crucial part in the customer experience and offers your business a chance to enhance the user journey from the start or to resolve any issues that may occur. But how? These pages need to be well-designed, easy to use and informative. In this blog, Customer Success Manager Simone Dierdorp explores eight steps to improve your customer service contact page.
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