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Engagement Platform

With advanced AI features and omnichannel capabilities, our Engagement Platform connects data and technology for seamless, personalised communication across the entire customer journey.

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Connectivity Platform

With one connection and in-depth analytics, our Connectivity Platform enables businesses to engage with customers via multiple messaging channels, voice and more.

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Ticketing Platform

With multiple integrated tools in one platform, our Ticketing Platform drives ticket sales, maximises marketing reach and improves the attendee experience.

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Why work with CM.com?

  1. 24/7 Monitoring
  2. Developed In-House
  3. Global Redundancy
  4. High Security
  5. Quality Routes

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Contact us for more information and a member of our team will be in touch to discuss how you can elevate your customer experience with CM.com.

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As a member of the customer service team, you stand on the frontline of customer interaction every day. In a world where customers demand quick and personalised service, long wait times, impersonal responses, or worse, incorrect answers, can quickly drive a customer away. Your goal, however, is to connect customers with your organisation and deliver the best answers and service possible.

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The rewards of running immersive events – those that are highly conceptual and bring the attendee behind the curtain – can be exciting. Attendees want to be a part of them, journalists want to write about them, and events teams can’t wait to get creative. But immersive events need to deliver an experience! And not just at the event itself. Because experience-hungry consumers demand that the immersion begins well before the day – with every touchpoint fuelling their anticipation and excitement for what’s to come. One misstep – a rogue SMS or confusing customer journey – and the whole thing falls down. One organiser that has successfully run the high-wire of immersive events is Raptor, a marketing agency who were tasked by Jagermeister to put on a series of multi-city parties for students. Here, we unpick the nuts and bolts of their strategy – and the smart automations that made it all flow seamlessly.

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