CM.com connects messaging, marketing, service, and events. All teams work from one customer profile instead of juggling integrations.
Trusted by businesses worldwide
A CPaaS vendor gives you APIs but no software. A marketing cloud gives you campaigns but no idea what your support team knows. A service tool gives you conversations but no idea what your marketer just sent. CM.com is the only platform where your developer, your marketer and your service team all work from the same data layer, without a single integration headache between them.
Request a demoWhether you're a developer looking for APIs, a marketer building campaigns, a service team handling conversations, or an event organiser running a festival. There's a place on CM.com built exactly for you. It all connects.
By the time you rebuild for their channel, they're gone. One API for SMS, WhatsApp, RCS, Email, Instagram, Messenger, Viber, Line. Build once, reach everywhere. Meet customers where they already are, instantly.
Real personalisation means the right product, at the right moment, for that one person. CM.com connects your customer data directly to your campaigns. AI-driven recommendations, fully personalised emails, journeys built around individual behaviour.
AI agents handle the repetitive work automatically. Human agents step in with full context when it actually matters. An intelligent inbox combined with HALO agents that resolve, escalate and inform. Less pressure, faster resolutions.
HALO is our AI agent platform, and the fastest way to see what CM.com can do. It connects to your systems, learns your business, and starts handling real customer interactions in days, not months. Just describe what you need, and HALO builds it. No coding required.
Discover HALOCRM, order management, helpdesk. HALO plugs into what you already have.
No coding. Tell HALO what your agents should do, and it builds them.
WhatsApp, email, voice, live chat. Same agent, every channel, from day one.
When personalization meets automation at scale
"We wanted more than just handling questions. We wanted to truly help customers, in their own language, at their own moment, without overloading our team."
Anne-Louise, Conversation Designer
Mission-critical connectivity for millions of drivers, globally
SMS plays a crucial role in BMW's ConnectedDrive services. CM.com's global reach means BMW doesn't have to worry about which routing or mobile network to use; CM.com takes care of it with the SMS Gateway.
BMW
Bringing fans closer to their sports heroes
"CM.com felt like an extension of our team. They weren't just a technology partner, but truly invested in the success of the project and the fan experience."
Marloes Wesselink, Project Manager TeamNL Huis
"We were looking for a partner that could not only help us optimize our ticketing process, but could create a superior fan experience. With the innovative software and data insights of CM.com, we were able to optimize the entire fan journey."
Teun Verheij, Formula 1 Heineken Dutch Grand Prix
Transforming customer service with AI colleague Lucie
"We didn’t just want a chatbot on the side. We wanted an AI colleague we can understand and train ourselves, that fits into our systems and really supports both our customers and our team.”
Elles, Manager Jewelry Services & Customer Service
Ranked CPaaS Leader by Juniper Research. Four years in a row.
Telecom, Meta & Google connections. Every channel, direct routes.
Companies running on the CM.com platform worldwide
GDPR compliant. ISO certificied. Licensed Payment Service Provider.
Building CX solutions. Complete customer journey in one platform.
See how CM.com's AI-powered platform can help you deliver seamless experiences across every touchpoint.
Why businesses choose CM.com:
✓ All channels and data in one place for seamless customer journeys
✓ Scalable engagement powered by AI and designed for humans
✓ Trusted by global brands, built for security and compliance
In this digital era, providing the optimal customer experience means connecting and engaging with your customers online on their favorite platforms and channels. Online (automated) customer engagement and A2P (application-to-person) messaging is bigger than ever, which unfortunately also means that messaging fraud is on the rise. Artificially Inflated Traffic (AIT) fraud has become an alarming issue in the telecommunications industry, but worry not! CM.com has built the perfect safeguard feature to protect your business endeavors from AIT fraud.
Ramadan doesn't pause customer activity. It relocates it. While offices wind down and working hours shorten, something else is happening. Phones light up after Iftar. Carts fill at midnight. Questions arrive late at night about delivery windows, product availability, and order confirmations. According to YouGov's Ramadan 2026 consumer snapshot*, 37% of UAE residents are actively on social media in the evening window between 7pm and 10pm during Ramadan, with a second wave of activity continuing well past midnight in KSA. Your customers are present and engaged. The question is whether your engagement setup is keeping up with them. For most e-commerce brands in the GCC, the honest answer is: not quite. Not because teams aren't working hard, but because the systems, schedules, and tools most brands rely on were built for a different rhythm entirely.
In the GCC, Ramadan does not slow conversations down, it reshapes when, how, and why they happen. Many e-commerce brands still treat Ramadan as a short-term campaign window, adjusting working hours, adapting messaging, and increasing promotional activity for a limited time. But for customers, Ramadan is more than a campaign, it marks a shift in rhythm, expectations, and intent. This disconnect in perspective is where customer experiences can start to break down. Ramadan is not about increasing communication. It is about improving it through consistency, relevance, and cultural understanding across every interaction.
More and more companies are rolling out AI agents that go far beyond generating content or answering simple questions. They handle customer requests, update systems, trigger workflows, and even complete transactions. This brings speed, efficiency, and relief from manual, repetitive work. But once AI starts doing instead of merely assisting, something fundamental shifts. You need more than clever technology. You need a clear way to stay in control of what it does, why it does it, and the limits within which it can operate. This is where AI governance comes in. Not as a tick-box compliance layer, but as a practical foundation that keeps AI predictable, explainable, and safe as it becomes more autonomous.
' Tis the season for conversational commerce - and CM.com can deliver the whole customer journey in one package! From getting your promotional material seen to post-purchase customer care to turn holiday shoppers into loyal fans of your brand.
The holiday season is right around the corner, and it comes with a golden opportunity to connect with your customers in meaningful and personalized ways. Messaging channels like WhatsApp, RCS, and SMS can help you create an unforgettable customer experience this Christmas. Stand out by sending curated offers, support, smart deals and festive cheer directly to the phones of your customers. In this blog, we’ll explore how leveraging these channels can not only enhance customer satisfaction but also drive sales during the busiest time of the year.
In Dubai’s fast-paced real estate market, companies receive hundreds of property inquiries every day. Buyers expect instant answers about availability, pricing, financing options, and next steps, often outside business hours and in multiple languages. For real estate agents, this creates an enormous workload: qualifying leads, answering (repetitive) questions, scheduling viewings, and chasing prospects who have become unresponsive. Without automation and the right workflows, real estate companies risk losing both efficiency and valuable opportunities. HALO, CM.com’s Agentic AI-powered platform, can transform these processes by streamlining the entire workflow. Besides, AI-agents work 24/7, deliver human-like responses, and handle inquiries instantly. They qualify leads, streamline routine tasks, and free up real estate agents to focus on what really matters: closing deals and building stronger client relationships.
The way consumers search for and process information online is rapidly changing thanks to AI. Where we used to type in search terms, scroll through dozens of results, and manually filter them, we are now getting used to having conversations. With ChatGPT, Google’s AI features, and other assistants, answers come faster and are more relevant. That same way of interacting is now taking over e-commerce at high speed. For retailers, this is the moment to step in: the webshop as we know it—where customers have to actively search themselves—is giving way to personal conversations that directly lead to action.
Chatbots have been a valuable tool in the automation journey, helping businesses handle simple tasks and provide instant responses to customers. However, as customer expectations evolve and business operations grow more complex, chatbots are no longer enough. The future lies in virtual agents: intelligent, autonomous systems that go beyond the limitations of chatbots to deliver seamless, personalized, and efficient interactions. This isn’t about choosing between two tools; it’s about embracing the natural evolution of automation. In this blog, we’ll explore how virtual agents differ from chatbots, why they represent the next step forward, and what they can deliver for your business.
Select a region to show relevant information. This may change the language.
+971 4 589 6035
