Enhance every interaction with students, from personalized support and notifications to improved verification processes.
Education
From student onboarding and notifications to inquiries and scheduling changes, we’ve got the tools you need to deliver a seamless student experience.
Send relevant updates: acceptance letters, scheduling changes and exam results.
Enable students to reach you anytime through their favorite channel.
Get acceptance letters signed, quotes approved and processed more securely.
Streamline all conversations to improve quality with an omnichannel inbox.
Improve your response time with live agents using Mobile Service Cloud.
Allow students, employees, and educators to sign application documents securely from anywhere. Add online identification and Two-Factor Authentication through SMS to the enrolling procedure.
Communicate easily across conversational channels in one omnichannel inbox. Enable collaboration between faculty and administration with students. Empower impactful online learning outside the classroom.
Automate and create smart chatbots for students and parents to communicate about admissions, recruiting, registration, FAQs, and daily services using conversational channels that students frequently use.
Learn how CM enabled Superprof to connect teachers and students worldwide thanks to SMS and WhatsApp Business.
Learn MoreAutomate student support: Automate your student communications for enrollment, applications, registration, FAQs and daily services.
Respond to students quickly and offer support using the conversational channels they prefer, like Text, Facebook Messenger, WhatsApp, and others.
Engage students on the channels they use daily: The learning and education journey does not end in the classroom, connect teachers and administrators to initiate conversations with students at home or on campus. Engage with students on their preferred channels for support, news, admissions, scheduling changes, and more.
Combine Facebook Messenger, Instagram Messaging, Apple Messages for Business and more.
Conversational ChannelsMobile Service Cloud
Business messaging is evolving rapidly. While SMS has long been the backbone of mobile communication between businesses and customers, new technologies are expanding what messaging can do. Rich Communication Services (RCS) is emerging as the next generation of messaging, enabling interactive conversations, branded experiences, and richer customer engagement directly within the native messaging app. For organizations developing their communication strategies in 2026, understanding the differences between SMS and RCS—and how they work together—is essential.
Customer expectations for fast, personalized support continue to rise. Artificial intelligence is helping businesses meet those expectations by transforming conversations into intelligent, outcome-driven interactions.
AI agents are your virtual helpers. Digital employees designed to perform specific tasks within an Agentic AI framework. What type of tasks? Anything you can think of: Analyzing data, writing emails, automating cancel or renewal processes, creating tickets, and so on and on and on. But how do you create these AI agents? Let us show you how.
A contemplation on CM.com in the era of AI Agents.
Looking for a smart and capable employee that never sleeps? A little helper that can take over all your menial and repetitive tasks to make your life a little easier? One that will continuously learn and improve itself to keep assisting you the best it can? This may sound like a dream (and an unrealistic one at that), but it's much closer to reality than you might realize! Discover Agentic AI!
As we begin 2025, the customer experience (CX) landscape is moving faster than ever. Significant progress is being made in advancing Generative AI towards Agentic AI, driving efficiencies from service to marketing, Apple has also launched RCS on iOS, leading to new channels to engage customers, and finally, businesses are using automation to meet customers’ demands of personalized interactions and instant responses across every channel.
RCS is a rising star among the messaging channels. It combines the reliability of the SMS network with the added benefits of rich media and other modern messaging features. Its only hiccup was reach - iOS didn't support RCS. Until now.
As a member of the customer service team, you stand on the frontline of customer interaction every day. In a world where customers demand quick and personalized service, long wait times, impersonal responses, or worse, incorrect answers, can quickly drive a customer away. Your goal, however, is to connect customers with your organization and deliver the best answers and service possible.
Meeting customers' expectations remains the biggest challenge in service. Speed, convenience, and accurate responses are critical to achieving this. With the power of AI, customer questions can be identified, categorized, and resolved more quickly. Plus, your organization is continuously fed with data to improve the entire customer journey.
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