Engage with your donors with a strong online strategy to increase retention and donation value.
Develop capabilities to rise to new challenges, and offer experiences to live up to customer expectations.
Benefit from digitalization and optimize your Governmental services without losing the human touch.
Improve experiences across healthcare journeys and reduce costs with real-time communications.
Take the next step in hospitality by extending the guest experience via mobile communication.
Outperform the increasing customer expectations in the logistics & transport industry.
Ticketing, marketing software, payments, kiosks and much more, all in one platform with tailored advice.
Boost your ticket sales by keeping your visitors engaged year-round through future-proof mobile communication channels.
Modern consumers expect instant responses. Our technology lets you be on any channel, at any time.
Be there at the precise moment your customers are ready to convert with our cutting-edge solutions.
Create experiences that go beyond the transactional to build a lasting relationship that’ll keep fans coming back for more.
Capture new opportunities in a world of accelerated digital transformation with conversational commerce.
See how Utility & Telco companies can explore a path forward with conversational commerce.
Elevate and empower customer journeys through seamless shopping experiences. Automate and integrate mobile customer communication and direct processing of online payments in a smart way.
Maximize your impact with personalized conversational marketing campaigns. Say goodbye to juggling multiple tools and deliver seamless end-to-end customer journeys with a single platform.
Unlock your full customer service potential, and go beyond simply responding to inquiries! Reduce expenses and revolutionize your customer service experience with conversational support.
Verifying online users and accounts has become indispensable in today's business landscape. You want to know who has access to your (online) services and data, but even if you couldn't care less, rules and regulations will definitely care! Whether it's to protect yourself and your customers from harm, or making sure you abide by the local law - making sure you know who the person on the other end of the internet is, is paramount.
Black Friday is a huge shopping event, drawing crowds of eager shoppers hunting for deals. But after the frenzy fades, the real challenge begins: turning one-time shoppers into loyal, repeat customers. Customer retention is vital for long-term success and post-Black Friday is the perfect time to build lasting relationships. So, how can your business retain customers post-Black Friday? In this blog, we’ll explore how to make it happen.
Over the past five years, we’ve made it our mission to stay ahead by adapting quickly to change and seizing new opportunities. Despite the challenges—like the global pandemic—we kept growing by staying flexible and making smart decisions. In this final blog celebrating 25 years of CM.com, we look back at a time when we showed, again and again, how we could offer innovative solutions and strengthen our organization.
WhatsApp Pricing is based on conversation categories with corresponding fees. Read all about the pricing model in this blog. Meta has announced some upcoming pricing changes for 2024 and 2025. Find out what those changes mean for you!
Surely, we’ve all heard the terms multichannel and omnichannel before. And sometimes even cross-channel or single channel. It seems like these terms are often used interchangeably, making it hard to understand what’s what. It is, however, very important to know the difference between these terms when talking about customer communication – because it can truly make or break the customer experience.
The last weekend of November is the perfect time as an (online) retailer to take advantage of your customers' appetite for buying. For years this weekend has been dominated by Black Friday, closely followed by Cyber Monday. This is the perfect time to give them a fast, safe and seamless payment experience, both online and in physical stores. Is your (online) store ready for Black Friday yet?
Black Friday 2024 is just around the corner, bringing with it a great opportunity for retailers to maximize their sales. However, standing out in such a competitive event isn’t easy. Consumers expect attractive offers, fast deliveries, and top-notch customer support. In this article, we’ll show you how to simplify the purchasing process during Black Friday, optimizing everything from promotions to logistics and 24/7 customer service. Discover the best strategies to ensure a seamless experience and increase customer loyalty. Don’t fall behind this Black Friday!
With the VAT increase from 9% to 21%, museums are facing a significant challenge just as they begin to recover from the COVID-19 crisis. Rising ticket prices may make it harder for people to visit. Fortunately, technology provides opportunities for generating additional revenue, such as through donations. Discover how museums are strategically adapting to these changes.
We started by offering just SMS services, but today we offer an integrated platform where communication, commerce, and customer engagement come together to drive meaningful business interactions. Over the past 25 years, CM.com has been assembling this platform piece by piece, with each innovation, product, and acquisition adding to the bigger picture. Let’s explore how these puzzle pieces have come together to build the CM.com of today.
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