Engage with your donors with a strong online strategy to increase retention and donation value.
Develop capabilities to rise to new challenges, and offer experiences to live up to customer expectations.
Benefit from digitalization and optimize your Governmental services without losing the human touch.
Improve experiences across healthcare journeys and reduce costs with real-time communications.
Take the next step in hospitality by extending the guest experience via mobile communication.
Outperform the increasing customer expectations in the logistics & transport industry.
Ticketing, marketing software, payments, kiosks and much more, all in one platform with tailored advice.
Boost your ticket sales by keeping your visitors engaged year-round through future-proof mobile communication channels.
Modern consumers expect instant responses. Our technology lets you be on any channel, at any time.
Be there at the precise moment your customers are ready to convert with our cutting-edge solutions.
Create experiences that go beyond the transactional to build a lasting relationship that’ll keep fans coming back for more.
Capture new opportunities in a world of accelerated digital transformation with conversational commerce.
See how Utility & Telco companies can explore a path forward with conversational commerce.
Elevate and empower customer journeys through seamless shopping experiences. Automate and integrate mobile customer communication and direct processing of online payments in a smart way.
Maximize your impact with personalized conversational marketing campaigns. Say goodbye to juggling multiple tools and deliver seamless end-to-end customer journeys with a single platform.
Unlock your full customer service potential, and go beyond simply responding to inquiries! Reduce expenses and revolutionize your customer service experience with conversational support.
Debt collection can be a tough industry. Outstanding, late, or unpaid debts are tricky to manage and solve, and strict (security) regulations make the work complicated. On top of that, the industry has a reputation problem - many consumers see debt collectors as aggressive or unapproachable. But how does one make debt collection more efficient, more transparent, and more consumer-friendly?
Voice communication remains one of the most powerful ways to engage customers, build relationships, and drive conversions. In a world where customer expectations are higher than ever, businesses need a reliable, scalable, and intelligent Voice solution to stay ahead.
You start with one agent, and before you know it, you will have an entire agentic workforce! Plan ahead and future-proof your AI endeavors with seamless integrations and monitored control.
It still seems to be in the future, but Wero will soon replace local European payment methods. In several countries, Wero has already been introduced, such as in Germany, France and Belgium. The Netherlands will follow soon. What is Wero and what can you as a consumer or merchant expect from this new payment method?
AI innovations in customer service are emerging more rapidly than ever before, especially with the latest addition of Agentic AI and it’s AI Agents. We spoke with Roel Jansen, our Head of Commerce of our Engagement Platform, on how these AI advancements are transforming customer interactions and enhancing the experience. With Roel's expertise and vision, discover the future of customer service and what it means for businesses today. Whether you're an AI enthusiast or just curious about the future, you won't want to miss these engaging insights!
A contemplation on CM.com in the era of AI Agents.
AI agents are your virtual helpers. Digital employees designed to perform specific tasks within an Agentic AI framework. What type of tasks? Pretty much anything you can think of: Analyzing data, writing emails, automating cancel or renewal processes, creating tickets, and so on and on and on. But how do you create these AI agents? Let us show you how.
More and more retailers and e-commerce companies are getting started with hyperpersonalization, and they have good reasons for it. After all, hyperpersonalization allows for true one-on-one interactions with customers, regardless of the size of your customer base. Want to know how your company can differentiate itself even more for the consumer? With the possibilities of artificial intelligence (AI), getting started is easier than you think.
Your contact page is the ultimate business card for your customer service and provides a direct connection to your customer service team. It's a crucial part of the customer experience where you have the chance to significantly enhance the experience right away! To make this happen, the page needs to be well-designed. In this blog, you'll discover 8 steps you can take to make your contact page irresistible!
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