Engage with your donors with a strong online strategy to increase retention and donation value.
Develop capabilities to rise to new challenges, and offer experiences to live up to customer expectations.
Benefit from digitalization and optimize your Governmental services without losing the human touch.
Improve experiences across healthcare journeys and reduce costs with real-time communications.
Take the next step in hospitality by extending the guest experience via mobile communication.
Outperform the increasing customer expectations in the logistics & transport industry.
Ticketing, marketing software, payments, kiosks and much more, all in one platform with tailored advice.
Boost your ticket sales by keeping your visitors engaged year-round through future-proof mobile communication channels.
Modern consumers expect instant responses. Our technology lets you be on any channel, at any time.
Be there at the precise moment your customers are ready to convert with our cutting-edge solutions.
Create experiences that go beyond the transactional to build a lasting relationship that’ll keep fans coming back for more.
Capture new opportunities in a world of accelerated digital transformation with conversational commerce.
See how Utility & Telco companies can explore a path forward with conversational commerce.
Elevate and empower customer journeys through seamless shopping experiences. Automate and integrate mobile customer communication and direct processing of online payments in a smart way.
Maximize your impact with personalized conversational marketing campaigns. Say goodbye to juggling multiple tools and deliver seamless end-to-end customer journeys with a single platform.
Unlock your full customer service potential, and go beyond simply responding to inquiries! Reduce expenses and revolutionize your customer service experience with conversational support.
Your contact page is the ultimate business card for your customer service and provides a direct connection to your customer service team. It's a crucial part of the customer experience where you have the chance to significantly enhance the experience right away! To make this happen, the page needs to be well-designed. In this blog, you'll discover 8 steps you can take to make your contact page irresistible!
In today's digital world, ensuring secure and convenient online interactions is more important than ever. Every business has unique needs when it comes to protecting their digital space and their customer interactions - and different needs require different solutions. That's why CM.com introduces "Build Your Own Verification" - flexible and customizable verification that can be tailored to your specific needs.
In the same way that growing your event feels inevitable when you’re deep in promo mode and ticket sales are rolling in, the opposite is true when there’s nothing specific to promote. The off-season can feel like a barren time for promoters, lacking the natural marketing boost that an upcoming event provides. But it doesn’t have to be that way. Below, we’ll share insights and strategies to help you maintain momentum even when there are no events on sale. If you’re ready to implement a more sustainable event strategy - one that goes beyond the sugar rush of ticket sales and social media growth - this one is for you.
The holiday season is right around the corner, and it comes with a golden opportunity to connect with your customers in meaningful and personalized ways. Messaging channels like WhatsApp, RCS, and SMS can help you create an unforgettable customer experience this Christmas. Stand out by sending curated offers, support, smart deals and festive cheer directly to the phones of your customers. In this blog, we’ll explore how leveraging these channels can not only enhance customer satisfaction but also drive sales during the busiest time of the year.
Verifying online users and accounts has become indispensable in today's business landscape. You want to know who has access to your (online) services and data, but even if you couldn't care less, rules and regulations will definitely care! Whether it's to protect yourself and your customers from harm, or making sure you abide by the local law - making sure you know who the person on the other end of the internet is, is paramount.
Black Friday is a huge shopping event, drawing crowds of eager shoppers hunting for deals. But after the frenzy fades, the real challenge begins: turning one-time shoppers into loyal, repeat customers. Customer retention is vital for long-term success and post-Black Friday is the perfect time to build lasting relationships. So, how can your business retain customers post-Black Friday? In this blog, we’ll explore how to make it happen.
Over the past five years, we’ve made it our mission to stay ahead by adapting quickly to change and seizing new opportunities. Despite the challenges—like the global pandemic—we kept growing by staying flexible and making smart decisions. In this final blog celebrating 25 years of CM.com, we look back at a time when we showed, again and again, how we could offer innovative solutions and strengthen our organization.
WhatsApp Pricing is based on conversation categories with corresponding fees. Read all about the pricing model in this blog. Meta has announced some upcoming pricing changes for 2024 and 2025. Find out what those changes mean for you!
Surely, we’ve all heard the terms multichannel and omnichannel before. And sometimes even cross-channel or single channel. It seems like these terms are often used interchangeably, making it hard to understand what’s what. It is, however, very important to know the difference between these terms when talking about customer communication – because it can truly make or break the customer experience.
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