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We help any business grow and improve its interaction with customers. Our Conversational Growth Model helps you get started with all our cloud and platform solutions.

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Modern consumers expect instant responses. Our technology lets you be on any channel, at any time.

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Engage with your donors with a strong online strategy to increase retention and donation value.

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Improve experiences across healthcare journeys and reduce costs with real-time communications.

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Take the next step in hospitality by extending the guest experience via mobile communication. 

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Outperform the increasing customer expectations in the logistics & transport industry.

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Be there at the precise moment your customers are ready to convert with our cutting-edge solutions. 

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Capture new opportunities in a world of accelerated digital transformation with conversational commerce.

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See how Utility & Telco companies can explore a path forward with conversational commerce.

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Latest Articles

9 Mobile Marketing Mistakes to Avoid in 2021

Dec 30, 2020 • Conversational Commerce
It’s no secret anymore, consumers expect to be able to engage with brands on their mobile devices. For brands, it is the best channel to reach your customers and to drive sales. While not every business needs a mobile app to meet consumer demand, every business needs a smart mobile marketing strategy. We’ll take you through the mobile marketing errors that shouldn’t be made in 2021.

The 10 biggest challenges facing today's customer service manager

Dec 17, 2020 • Conversational Commerce
Customer service has changed and improved enormously over the years. Until a few years ago, companies could only be reached by phone, e-mail or face-to-face. Fortunately, the rapid digitization of our society has contributed to better accessibility of both companies and customers. However, customers' expectations have also changed a lot in recent times . Managing these expectations is sometimes challenging and frustrating. We investigated: what are the ten biggest challenges for today's customer service manager?

The Key to Winning Customers for Life

Dec 15, 2020 • Conversational Commerce
Every company needs happy customers to survive in the long term. It’s proven that providing outstanding customer service gives businesses a key competitive advantage which translates to long-term growth. However, the perception of ‘outstanding customer service’ has changed rapidly in the past decade. What has changed and how can companies adapt? Let’s find out.

How to Leverage Conversational Commerce to Capitalize on Changing Customer Needs

Dec 04, 2020 • Conversational Commerce
Messaging apps such as WhatsApp and Facebook Messenger are inextricably linked to our daily lives and offer companies a vast array of opportunities to engage in conversation with the customer. Thanks to Conversational Commerce, you get the most out of these opportunities and, among other things, significantly enhance your customer experience, that is if your organization fulfills some important criteria.

From Conversation to Conversion: When Customer Communication and Payments Collide

Oct 27, 2020 • Conversational Commerce
Today, everything is instant. The need for self-isolation has further pushed us into the arms of companies that live for speed. Whether it’s fast Netflix downloads for entertainment, real-time bookings for online fitness classes with Mindbody, or same-day Amazon deliveries for home improvement tools – we’ve come to expect all of it in near real time. When it comes to consumer behavior, impatience has become a new virtue.

How Conversational Commerce Can Optimize Your Entire Mobile Customer Journey?

Oct 07, 2020 • Conversational Commerce
The way in which consumers interact with companies changes quickly. Consumers who are interested in your product or service prefer to interact in real-time through their favourite communication channel. That conversation is likely to take place on mobile devices and through just one channel. For companies, it’s important that they adapt their way of interacting with consumers to meet customers’ needs.

Podcast Interview: The importance of chatbots and AI in an uncertain future

Aug 11, 2020 • Conversational Commerce
Chatbots, or conversational agents, are becoming increasingly popular the world over; largely due to advancements in AI, machine learning, and natural language processing. Today’s chatbots are smarter, more responsive, and undeniably critical to industries such as eCommerce, Insurance, and Banking.

Send Rich WhatsApp Message Templates with Campaigns

Jul 23, 2020 • Conversational Commerce
Now, you can easily send out Rich WhatsApp notifications with our Campaigns tool. We empower you to send out (rich content) WhatsApp Templates Messages within a few clicks in bulk. Campaigns is the easiest way to push highly relevant and personalised messages quickly and easily to your audience.

How to Dress for Mobile Commerce Success in the Fashion Industry

Jul 09, 2020 • Conversational Commerce
Nothing makes (most) of us happier than a good shopping spree. But, the way we are shopping is changing. For years, eCommerce was on the rise, nowadays it should make way for m-commerce. But what is m-commerce, and how does it differ from eCommerce? It’s actually simple. M-commerce stands for mobile commerce, which involves shopping through a mobile device, while e-commerce involves online shopping through a computer. In this article we are diving into the mobile trends of the Fashion industry and how you can integrate mobile in each step of a customer’s shopping journey.
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