CPaaS - Communications Platform as a Service

What is CPaaS?

CPaaS (Communications Platform as a Service) is a cloud-based delivery platform enabling businesses to add real-time communication channels to their own applications without needing to build backend infrastructure. CPaaS is primarily focused on enriching customer communication channels through APIs.

Customer-centricity at the top of mind

For years, businesses have relied on multiple dispersed platforms to enable them to communicate with their customers. In the past, and still today, a typical retail and e-commerce business relied on multiple providers for different services, for example, Provider A for SMS, Provider B for Email, Provider C for Voice, and no suppliers for multi-channel messaging. That way of working is changing, and the days of siloing channels are over. Businesses that consolidate their channels will be able to improve business efficiency and offer a solution that has customer-centricity and conversational commerce at the top of mind.

How you’ll benefit from using CPaaS?

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API & SDK Powered

The availability of API’s and SDK’s reduces development time and costs for enterprises.

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Customer Experience

Through innovative digital initiatives, you're able to improve your customer experience.

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Global Reach

Using a cloud-based CPaaS vendor as a middleman allows companies to elevate global presence.

Why CPaaS with CM.com?

We offer a scalable cloud infrastructure that is geo-redundant. All services run on direct operator connections and our in-house developed applications. These are built, optimised and monitored by 100+ skilled developers each day - guaranteeing high availability of our platform and continuous innovation.

CPaaS with CM

GDPR Compliant Enterprise Messaging

CM.com guarantees all your messages and data will remain secure through enterprise grade security and compliance - SO 27001 certified, GDPR compliant, WASPA member and built-in SMS opt-out management.

What others say about us

"It was important for us to find an easy way to track engagement with our traditional media and event activations. By using CM Telecom, we’re able to get access to real-time data for our short code, and use it to improve our offline activities.”

Jenny Coulson, Marketing Manager at The Entertainer SA

"Shopping can be done anytime, at any place, and purchases will be delivered to your doorstep or wherever you choose. Mobile Only, I firmly believe in that." 

AH Tap to Go uses SMS Campaigns and Pages, identification with SMS, Payment SMS Notifications and mobile in-store payments.

Jan-Willem Dockheer, General Manager AH to go

“For years now, we have been sending text messages through CM’s platform to the satisfaction of our customers. We use text messages to let them know that their order is being processed or at what time they can expect their delivery.”

Sander Kole, Technology Director at Takeaway.com

Market Guide for Communications Platform as a service

CM.com has been recognised as a Representative Vendor in the May 2018 Gartner Market Guide for Communications Platform as a Service. Join the 20.000+ businesses that already use our platform.

Want to learn more about CPaaS and the benefits it holds for you business? Download our CPaaS eBook.

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