Articles from Emily Jane Brown

Nov 04, 2021 • Chatbots

The beauty industry’s digital glow up

As in many industries, the COVID-19 pandemic has only served to accelerate the digital transformation within the beauty business, although the move to online from face-to-face sales has been gathering pace for some time.

Oct 28, 2021 • Mobile Service Cloud

Technology for improved customer sentiment in utilities

We take utilities for granted. As long as the lights go on, or the heating works, there’s no problem. Finding opportunities to have positive interactions with customers is a massive issue, because customers generally only get in touch when there’s a problem. So how do we remove the negativity from these conversations and ensure customers leave with a positive view of our brand?

Oct 21, 2021 • Mobile Service Cloud

How proptech can help you improve customer experience

Delivering great customer service in the real estate sector may require a fundamental shift in the way your brand talks to its customers. But don’t worry, we have the answers…

Live how to get to sport supporters and fix your marketing

Sep 21, 2021 • WhatsApp

CM.com sponsors 20th Sport Industry Awards

The 20th Sport Industry Awards hosted some of the biggest names in the sporting sector to celebrate the achievements that made the headlines in commercial sport over the past year. Since COVID-19 rules were relaxed, audiences in the UK can now attend live events, so for the first time since 2019, the show was an in-person event.

Jun 09, 2021 • Chatbots

How can law firms evaluate the right Legal Tech for them?

In our last blog we looked at what Legal Tech is and how its successful adoption will help law firms increase efficiency, profitability, productivity, appeal and security. Here we’re going to get into the detail. We’ll consider how you can evaluate the right solutions for your firm and which solutions could offer you the best entry point into Legal Tech.