CREATE AI AGENTS FOR CUSTOMER EXPERIENCE, SIMPLY BY CHATTING WITH HALO.
No complex flows. No coding. With HALO, anyone can build AI Agents. Just describe what you need, and HALO turns your words into working AI Agents that work across your channels, automating support, marketing en operations instantly.
Request a demoBuild AI agents by simply describing what you need. HALO understands your words and turns them into working agents
HALO agents don’t just reply, they act. They connect with your tools, update systems, and get real work done.
HALO makes AI creation simple and collaborative, so every team member, not just developers can bring ideas to life.
HALO speaks your language and represents your brand in every interaction. Upload your content and set the tone. With HALO, every response is on-brand. It doesn’t hallucinate or guess, it's build on your identity, your workflows, and your standards.
You control the tone, inputs, and behavior.
Every response stays on-brand and fact-based.
All replies are traceable to your own knowledge.
HALO isn’t a black box. You stay in control. It shows exactly what your agents say, why they say it, and what actions they take. Review, adjust, and improve every interaction with full visibility into the logic and data behind it.
Review every response with full context.
Give feedback in natural language
Collaborate with your team in one shared view.
There are no press-button menus, or “sorry, I didn’t get that” loops. Customers can speak or type, switch topics, interrupt or change their mind and HALO keeps the conversation going, just like a trained human would. With support for 72 languages and accents, every customer feels heard.
With HALO, you can build agents that offer 24/7 support and handle queries instantly. Equipped with the right tools, they can engage in personalized conversations and perform actions.
HALO integrates with your CDP and is able to have personal conversations that guide customers to the right offer, boosting conversions and satisfaction.
HALO let's you effortlessly manage team tickets, prioritize requests, keep teams updated on progress, and create an audit trail for continuous improvement.
Service, and marketing no longer live apart. HALO and CM.com unites everything you need for your customer experience in one platform, combining AI Agents, Messaging, Voice, Data, and Marketing. All developed, owned and operated by CM.com
Giving you full control without third-party complexity. So your teams can move faster and deliver more human experiences at scale.
From chat to voice to messaging every interaction is within the same experience. Stay consistent, personal and on-brand.
All your customer data in one place unified, enriched, and ready for action. Make every interaction personal and perfectly timed within context.
No silos. No confusion. HALO brings service, marketing, and operations together in one workspace.
Everything works together from day one. No custom connectors and patchwork tools. Just one seamless, scalable solution.
One team that knows your company and set-up inside out. Fast answers, no finger-pointing, and real partnership when you need help.
No scattered licenses. We give you access to everything you need with the flexibility to scale as you grow.
No need to bring your own LLMs
Your data will not be used to train LLMs
No hallucinations or prompt injections
No PII is shared with our LLMs
LLMs hosted in Europe
Want to see how HALO would work in your business? Get a tailored demo, built around your use case.
Agentic AI is a type of AI that can act autonomously to accomplish tasks. This means that AI agents can make decisions and take actions on their own, and they can even learn from themselves to improve over time.
Agentic AI can think, learn and adapt without needing constant interference or redirection. 'Agentic' means 'agent-like behavior, such as expressing agency or control on one's own behalf'.
An important component of Agentic AI are AI agents. These AI agents act as virtual employees with a certain degree of autonomy within the Agentic AI framework, designed to perform tasks on behalf of the business.
There are many types of AI agents, from agents that can help with order management to streamline services, give shopping advice to help convert and boost sales, and much more. And there is no real limit to how many AI agents a business can create..
So, how does one control AI agents? First, with a platform that has governance or quality assurance options, by setting clear objectives, and implementing role-based access. This makes sure that there is no unauthorized use possible with the AI tooling. And secondly, by actively monitoring the performance of the AI agents. Use dashboards to keep track on behavior and results, and tweak the AI agents accordingly to make sure everything works seamlessly and results keep improving.
A contemplation on CM.com in the era of AI agents.
AI agents are your virtual helpers. Digital employees designed to perform specific tasks within an Agentic AI framework. What type of tasks? Pretty much anything you can think of: Analysing data, writing emails, automating cancel or renewal processes, creating tickets, and so on and on and on. But how do you create these AI agents? Let us show you how.
Black Friday is a huge shopping event, drawing crowds of eager shoppers hunting for deals. But after the frenzy fades, the real challenge begins: turning one-time shoppers into loyal, repeat customers. Customer retention is vital for long-term success and post-Black Friday is the perfect time to build lasting relationships. So, how can your business retain customers post-Black Friday? In this blog, we’ll explore how to make it happen.
Black Friday 2024 is just around the corner, bringing with it a great opportunity for retailers to maximise sales. However, standing out in such a competitive event isn’t easy. Consumers expect attractive offers, fast deliveries and top-notch customer support. In this article, we’ll show you how to simplify the purchasing process during Black Friday, optimising everything from promotions to logistics and 24/7 customer service to ensure a seamless experience and increase customer loyalty.
As a member of the customer service team, you stand on the frontline of customer interaction every day. In a world where customers demand quick and personalised service, long wait times, impersonal responses, or worse, incorrect answers, can quickly drive a customer away. Your goal, however, is to connect customers with your organisation and deliver the best answers and service possible.
Meeting customers' expectations remains the biggest challenge in service. Speed, convenience, and accurate responses are critical to achieving this. With the power of Generative AI, customer questions can be identified, categorised, and resolved more quickly. Plus, your organisation is continuously fed with data to improve the entire customer journey.
In life, they say percentages don't matter, but in marketing, they are everything. The customer journey, spanning from acquisition to retention, is a path filled with potential incremental drop-offs at every touchpoint. A confusing experience here, an ill-timed communication there, and suddenly, your conversion rate is plummeting.
Chatbots spent a decade-plus as a technological sideline: nestling at the corner of websites, roaming the odd FAQ, inviting people to click with a hopeful link. They weren’t a big part of the customer experience. But now – suddenly – they’re everywhere.
Customer service teams face a vast range of challenges in their day-to-day. Customer expectations are higher than ever, and large volumes of repetitive queries can test their patience and create stress where there needn’t be any. That’s likely why the average customer service representative only stays in a job for 12 months.
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