Chat with your website visitors in real-time with Live Chat, part of Mobile Service Cloud, the #1 customer service solution.
Help them when they ask for it. Because your customers expect a response - instantly.
With Live Chat you can create personal connections: after all, a quick one-on-one chat can mean the world.
Easily share information with colleagues all in one conversational view.
Invite customers to chat, send them relevant offers or products they might like.
Guide visitors through your website. Help them while co-browsing.
Recurring questions can be answered even faster with Predefined Responses.
Enhance customer experience with a chat widget - adapted to your brand.
With the customizable frontend widget, your customers can start chatting directly on your website. As an agent, you can switch your status to offline or online. If there is no one available, the widget switches from live chat to e-mail. Add service hours to let customers know when they can reach you.
Customize the widget to match your brand and website style.
Show availability and service hours
Custom branding possibilities
E-mail fallback
Engage every customer via Live Chat, part of our Mobile Service Cloud. The conversation view is enriched with customer data, offering all the context you could need, such as previous conversations from any channel.
In the same view, you can ask a colleague a question, or forward the conversation to an external supplier. All within Mobile Service Cloud.
Consolidated view of all support channels per customer
360° customer profile, right next to the customer’s question
Collaborate easily with internal and external parties
Real-time pre-sales conversations help customers convert. With Mobile Service Cloud, you can see what the user is doing, and assist them on your website. Based on behavior, such as visited pages, you can send proactive messages via Live Chat.
Inspire your team to generate more sales with sales tracking and 'win messages'.
Send proactive messages based on customer data and behavior
Measure your teams' sales contribution for each channel
Help customers navigate your site with co-browsing
Manage conversations from Live Chat, WhatsApp Business, e-mail, and other channels in one convenient Agent Inbox.
Use a chatbot to automate conversations. Help customers when there is no live agent available, or route correctly.
There is more! Discover all features of Mobile Service Cloud, such as Statistics, Customer Profiles or Tagging.
Looking for a smart and capable employee that never sleeps? A little helper that can take over all your menial and repetitive tasks to make your life a little easier? One that will continuously learn and improve itself to keep assisting you the best it can? This may sound like a dream (and an unrealistic one at that), but it's much closer to reality than you might realize! Discover Agentic AI!
As a member of the customer service team, you stand on the frontline of customer interaction every day. In a world where customers demand quick and personalized service, long wait times, impersonal responses, or worse, incorrect answers, can quickly drive a customer away. Your goal, however, is to connect customers with your organization and deliver the best answers and service possible.
86% of consumers say good customer service can take them from first-time buyers to brand advocates. While excellent customer service is an essential focus of any successful brand, forward-thinking companies are forming customer-focused multidisciplinary teams to help create exceptional customer experiences.
The market for generative AI has experienced significant growth, with over $14.8 billion of venture capital invested in startups building their products on Large Language Models like OpenAI’s ChatGPT and other generative AI tools. The space is booming, evident from the high number of website domain registrations in the field every week. The key challenge for most companies is to find out what will propel their businesses moving forward.
Even the most easy-going among us can get a bit nervous if we need clarification on what's going on with our order. We've all been there, combing through our emails from the past month, searching for payment confirmation, or fretting about whether our product has accidentally been shipped three-quarters of the way around the world to an unknown location, never to be seen again.
Customer service in hospitality can make or break your business. Unlike some other business areas, providing great service in hospitality is entirely within your control. So today, we’ll share five customer service tips for hospitality to boost your brand while improving customer retention.
The rise of ecommerce has transformed customer expectations: Today’s consumers want a convenient shopping experience with the ability to quickly and easily resolve issues — the faster, the better. In this blog, we share 8 ways to modernize and scale your customer service experience and retain more buyers.
Using SMS customer service templates not only saves time but lets your support team create personalized, on-brand communications with just a few clicks. Today we’ll share business text message templates you can use to give your customers the information they need — fast.
The on-demand economy has created rapid change in the marketplace. Consumer preferences are changing, favoring simplicity, speed, and efficiency. Is your business keeping up? Using OTT apps can help give your business a competitive edge.
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