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Mobile Service Cloud

Live Chat

Chat with your website visitors in real-time with a Live Chat widget. Easily implemented.

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Customer Expectations Have Shifted To Real-Time

Your customers expect a response - instantly. A quick one-on-one chat can mean the world. With Live Chat software, in Mobile Service Cloud, you can easily create a chat widget on any web page.

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Customizable Chat Widget

Add a chat widget to your website to enable customers to reach you instantly, from any page. The widget is included in Mobile Service Cloud and can be easily implemented. You can customize the widget to match your brand and website style.

Agents can switch status to offline or online. If no one is available, the widget switches from live chat to email or chatbot. Add service hours to let customers know when they can reach you.

  1. Show availability and service hours

  2. Custom branding possibilities

  3. E-mail fallback

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Manage All Live Chats In One Inbox

Improve overview and take control over all your customer service interactions.

Find all chats in one convenient inbox. The conversation view is enriched with customer data, offering all the context you could need, such as previous conversations from any channel.

In the same view, you can ask a colleague a question, or forward the conversation to an external supplier. All within Mobile Service Cloud.

  1. Consolidated view of all support channels per customer

  2. 360° customer profile, right next to the customer’s question

  3. Collaborate easily with internal and external parties

Increase Conversions With Proactive Chat Invitations

Real-time pre-sales conversations help customers convert - invite them for a chat proactively. You can see what the user is doing, and assist them on your website. Based on behavior, such as visited pages, you can send proactive messages via Live Chat.

Inspire your team to generate more sales with sales tracking and 'win messages'.

  1. Send proactive messages based on customer data and behavior

  2. Measure your teams' sales contribution for each channel

  3. Help customers navigate your site with co-browsing

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Chatbots: Where Personal and Automation Meet

How do you help customers outside of office hours? Or when no human agent is available? Integrate a chatbot into your chat widget to help customers 24/7.

With CM.com you can easily integrate a chatbot into your widget. Discover all our chatbot solutions.

Chatbot Solutions

How Can Live Chat Software Help Your Business?

Boost Service, Increase Sales: Improve response times and conversion rates.

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