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Tag "Mobile Service Cloud"

Dec 09, 2021 • Mobile Service Cloud

Customer service trends for 2022

Customer service continues to evolve at a frenetic pace. Digital solutions create efficiencies and afford customer support agents both the ability to focus on the more complex, time-consuming areas of their jobs, but also enable them to work on improving the quality of their existing customer interactions.

Dec 02, 2021 • Mobile Service Cloud

What is Integrated Customer Service and what are its benefits?

Elevate your business' service experience with integrated customer service. Learn what this is, its benefits and how to get started.

Nov 29, 2021 • Mobile Service Cloud

Level up your live chat: four tips to keep your customers happy and increase conversion

Customers love live chat, with 46% preferring it over all other forms of digital communication. Instead of having to sit through cheesy tunes as they wait to speak to a customer service rep over the phone, live chat gives customers the convenience of short wait times – while still being able to talk through their issues with a real advisor. 

Nov 22, 2021 • Mobile Service Cloud

The 10 biggest challenges facing today's customer service manager

Customer service has changed and improved enormously over the years. Until a few years ago, companies could only be reached by phone, e-mail or face-to-face. Fortunately, the rapid digitisation of our society has contributed to better accessibility of both companies and customers. However, customers' expectations have also changed a lot in recent times. Managing these expectations is sometimes challenging and frustrating. We investigated: what are the ten biggest challenges for today's customer service manager?

Nov 15, 2021 • Mobile Service Cloud

Chatbot vs. Live Chat: which is right for you?

Chat is quickly becoming many customers’ favourite way to communicate with brands. From getting their problems solved quickly to finding out more information about a company’s products or services, chat is fast, efficient, and doesn’t involve the long-wait times typically associated with phone calls or rounds of back-and-forth emails.

Nov 04, 2021 • Mobile Service Cloud

The beauty industry’s digital glow up

As in many industries, the COVID-19 pandemic has only served to accelerate the digital transformation within the beauty business, although the move to online from face-to-face sales has been gathering pace for some time.

Oct 28, 2021 • Mobile Service Cloud

Technology for improved customer sentiment in utilities

We take utilities for granted. As long as the lights go on, or the heating works, there’s no problem. Finding opportunities to have positive interactions with customers is a massive issue, because customers generally only get in touch when there’s a problem. So how do we remove the negativity from these conversations and ensure customers leave with a positive view of our brand?

Oct 21, 2021 • Mobile Service Cloud

How proptech can help you improve customer experience

Delivering great customer service in the real estate sector may require a fundamental shift in the way your brand talks to its customers. But don’t worry, we have the answers…

Oct 07, 2021 • Mobile Service Cloud

How to optimise your customer service for Black Friday

COVID-19 had a positive impact with many online retailers, Black Friday included. In 2020, Black Friday drove a 38% surge in sales for UK online retailers on the day itself (November 27th). Pre-pandemic, 2019 saw total retail spending hit £8.6bn – higher than any other European country. With those kinds of revenue increases up for grabs, it’s easy to focus on getting your marketing messages out there without considering how customer experience can affect the success of your Black Friday campaigns.

Sep 16, 2021 • Mobile Service Cloud

Mobile marketing: the real estate revolution

Multiple lockdowns have forced the real estate industry to change its approach to marketing, selling and renting property, but how do you navigate property’s new normal?

Sep 09, 2021 • Mobile Service Cloud

Smart Mcommerce opportunities for Black Friday and beyond

Black Friday is arguably the world’s biggest sales day of the year, it presents a prime opportunity to attract existing and new customers to your physical or digital store. It’s also a fantastic time to capture valuable customer data, helping you better understand who your customers are, what makes them tick, and what they’re after.

Aug 23, 2021 • Mobile Service Cloud

5 tips to build the best chatbot

A growing number of companies are discovering the benefits of chatbots. Unfortunately, there are also a number of pitfalls which may prevent your chatbot from providing an optimal experience. The tips in this article will help you create a successful chatbot.

Aug 16, 2021 • Mobile Service Cloud

8 tips to improve your eCommerce customer support experience

The rise of ecommerce has transformed customer expectations: Today’s consumers want a convenient shopping experience with the ability to quickly and easily resolve issues — the faster, the better. In this blog, we share 8 ways to modernise and scale your customer service experience and retain more buyers.

Aug 09, 2021 • Mobile Service Cloud

6 ways to improve customer experience with Mobile Service Cloud

Service, service, service. That has always been the call for businesses that want to keep their clients happy and turn one-time customers into lifelong fans. The wheel has turned, though, and now businesses' priorities centre around customer experience. Is there a difference between the two? And if so, what has changed?

Jul 08, 2021 • Mobile Service Cloud

7 tips for eCommerce customer service success [including checklist]

The eCommerce industry thrives on instant gratification and convenience. Customers expect a matching experience: see a product, check-out within seconds, at your doorstep the next day. Your service should also be fast, easy, and satisfying. If you cannot live up to the ever-rising customer expectations, they will look elsewhere. With our 7 tips, you can see where you stand and what you can improve. Use the checklist to define your service strategy.

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