Tag "Mobile Service Cloud"

Aug 01, 2022 • Mobile Service Cloud

How to optimise customer conversations via Instagram's Direct Messages

Building meaningful relationships with customers is something we all wish to do. A good customer relationship will increase brand loyalty and, in the long run, revenue. Instagram is an excellent place to build good customer relations due to its social nature.

Jul 28, 2022 • Mobile Service Cloud

How to meet customer demand on the move

Today’s transport operators face a fresh set of challenges. Sharing data between different parts of the organisation. Keeping customers happy across a multitude of channels. And leveraging technology to answer customer expectations—which can be summed up as “get it right, right here, right now”. These aren’t simple issues.

Jul 07, 2022 • Mobile Service Cloud

An actionable guide on UX using omnichannel communication

If you’re in the business of sales – whether it’s a physical product or a service – then you’ve likely come across the concept of omnichannel user experiences (UX). If you haven’t, then you need to read on.

Jun 30, 2022 • Mobile Service Cloud

The benefits of SLA-driven customer service

SLAs, or Service Level Agreements, will be all-too-familiar to agencies, contractors, and in-house teams, but are you using them as effectively as you could be? SLAs are agreements used to outline the standards expected from external suppliers but they can also be used between departments to commit to specific levels of service.

Jun 29, 2022 • Mobile Service Cloud

The benefits of an integrated marketing and service solution

Consumers are nothing like the consumers of, say, ten years ago. They are more critical than ever before and have razor-sharp requirements. They expect speed, convenience, and reassurance right at their fingertips. Meeting these expectations is quite a challenge. Especially if the marketing and customer service departments operate independently, these departments need to work together seamlessly to serve today's consumers best.

Jun 27, 2022 • Mobile Service Cloud

The future of customer service starts with multidisciplinary teams

86% of consumers say that good customer service can take them from one-time buyers to brand advocates. While great customer service is an essential focus of any successful brand, forward-thinking companies are forming customer-focused multidisciplinary teams to help create exceptional customer experiences.

Jun 12, 2022 • Mobile Service Cloud

Why encourage collaborative customer service?

In customer service terms, the fastest route to a satisfactory resolution for the customer is undoubtedly the right one. But how can you deliver outstanding customer service and avoid overloading your agents? The answer is to implement collaborative customer service…

May 16, 2022 • Mobile Service Cloud

How the customer relationship will define your business model

New generations of customers ask for different business approaches. Modern consumers are well-informed and tech-savvy, with high standards for any business. A customer-centric business model can help you live up to these standards. Let’s first have a look at these new generations before diving into how you can take on a customer-centric approach.

Putting Citizen and Student Needs Center Stage in Digitalization-blog-featured

Apr 14, 2022 • Mobile Service Cloud

Drawing up an omnichannel customer experience strategy

No matter what you’re trying to achieve, rushing headlong into it without a strategy is a sure-fire recipe for failure. And if customer experience is the victim of such lack of planning, then the damage to your business can be high: think the harming of your business reputation, loss of customer goodwill, and the eventual decline in sales.

Mar 28, 2022 • Mobile Service Cloud

Hybridise live chat and chatbots to optimise customer service

If your customer service strategy doesn’t include live chat, you could be missing out on a big boost to customer satisfaction scores. Live chat offers short waiting times and the ability for customers to get on with their day while your team solves their issues. However, it can be a burden for your customer service team as a large proportion of their time is often spent dealing with repetitive questions that are easily answered but time-consuming to resolve.

Mar 10, 2022 • Mobile Service Cloud

How to prepare for hyper-personalisation

Today, a brand-new customer rules the marketplace. And from product to service to sales, they want their experience to be as personal as can possibly be.

Mar 07, 2022 • Mobile Service Cloud

Channels for your eCommerce customer service strategy

Next time you walk into your favourite brick-and-mortar store, try noting the number of service interactions you encounter in a single visit. Now, consider if you would get a similar experience online. It's time for multichannel retailers to reimagine the customer experience in a digital setting. Think — immersive, personalised experiences that grab shoppers' attention.

How to Use WhatsApp to Improve Your Customer Service

Feb 24, 2022 • Mobile Service Cloud

5 reasons to use WhatsApp for customer service

With more than two billion users worldwide, WhatsApp is a popular messaging app many businesses use to connect with their customers. From sending automatic order updates to answering customer questions, WhatsApp for customer service is a valuable communication tool for businesses of all sizes. Let’s look at how companies using WhatsApp for customer service benefit from the messaging app.

Feb 21, 2022 • Mobile Service Cloud

How can your customer service agents achieve Inbox Zero?

Reduced stress, increased productivity and satisfied customers. Just some of the benefits of effective inbox management.

Feb 03, 2022 • Mobile Service Cloud

6 chatbots to revolutionise retail and eCommerce

In the super-competitive world of retail, automation can make the difference between success and failure. Spend too much time on laborious returns or repetitive questions and you’ll have none left to focus on sales strategies and building your customer base. Automating important elements of your retail operation can free up your staff to do great things.