Mobile Service Cloud

User Management

Minimum amount of users

From 1

From 5

From 5

Collaboration users

-

Localisation

Multi-language support

Language per agent

Authentication

Two-factor authentication

IP-based login restriction

-

-

Inbox management

Personal inbox

Team inbox

System search

Inbox filtering

Unwanted inbox

Instant conversations

-

Instant workloads

-

Conversation routing

Webstore routing

Channel based routing

Rule-based routing

Skill-based routing

-

Customer panel

Customer profile

Conversations

Products

CDP*

Orders

CDP*

Custom panel

-

-

Conversation tools

Internal collaboration

External collaboration

Conversation tagging

Basic

Advanded

Auto

Pinned messages

Quick replies

Automessages

Conversation snooze

Connected conversations

-

Conversation reroute

-

Bulk actions

-

Viewed products

-

-

Data & insights

Reporting

Basic

Advanced

Pro

KPI console

-

Performance data

-

Service performance

-

Full DWH access

-

-

Wallboards

-

-

Messaging channels

E-mail, SMS, RCS, Telegram

WhatsApp, Instagram & Facebook Messenger

Live chat

-

Contact form

-

Voice*

-

Chatbot compatibility

Scripted chatbot*

Conversational AI Cloud*

-

Basic*

Pro/Enterprise*

Gen AI capabilities

Handover summaries

-

-

AI assistant*

-

-

Integrations

CM.com CDP/MMC*

CM.com Marketplace*

Dynamic integration

-

Single

Multiple

Support

E-mail support

WhatsApp support

-

In-product live-chat

-

24/7 NOC support

-

-