Pricing

Mobile Service Cloud

Deliver superior experience, engage your customers through mobile and increase customer happiness.

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Pricing

Mobile Service Cloud Packages

Pricing based on annual billing

Basic - R699 per user per month

Easily organise customer service for all modern communication channels.

Advanced - R1327 per user per month

Efficiently manage a high volume of customer service conversations with your team.

Pro - R2414 per user per month

Deliver excellent customer service at scale and improve customer experience.

Full feature comparison

**requires additional scoping*
Feature	Basic	Advanced	Pro
Feature	Basic	Advanced	Pro
User Management
Minimum amount of users	From 1	From 5	Unlimited
Collaboration users	-	✓	✓
Localisation
Multi-language support	✓	✓	✓
Language per agent	✓	✓	✓
Authentication
Two-factor authentication	✓	✓	✓
IP-based login restriction	-	-	✓
Enterprise SSO*	-	-	✓
Inbox management
Personal inbox	✓	✓	✓
Team Inbox	✓	✓	✓
System search	✓	✓	✓
Inbox filtering	✓	✓	✓
Unwanted Inbox (email only)	✓	✓	✓
Instant conversations	-	✓	✓
Instant workloads	-	✓	✓
Conversation Routing
Webstore routing	✓	✓	✓
Channel based routing	✓	✓	✓
Rule-based routing	✓	✓	✓
Skill-based routing (scripted chatbot)	-	✓	✓
Customer Panel
Customer profile	✓	✓	✓
Conversations	✓	✓	✓
Products	CDP*	✓	✓
Orders	CDP*	✓	✓
Custom panel	-	-	✓
Conversation tools
Internal collaboration	✓	✓	✓
External collaboration	✓	✓	✓
Conversation tagging	Basic	Advanced	Auto
Pinned messages	✓	✓	✓
Quick replies	✓	✓	✓
Automessages	✓	✓	✓
Conversation snooze	✓	✓	✓
Connected conversations	-	✓	✓
Conversation reroute	-	✓	✓
Bulk actions	-	✓	✓
Viewed products	-	-	✓
Data & insights
Reporting	Basic	Advanced	Pro
KPI console	-	✓	✓
Performance data	-	✓	✓
Service performance	-	✓	✓
Full DWH access	-	-	✓
Realtime Wallboards*	-	-	✓
Messaging Channels
E-mail, SMS, RCS, Telegram	✓	✓	✓
WhatsApp, Instagram & Facebook messenger	✓	✓	✓
Live chat	-	✓	✓
Contact form	-	✓	✓
Bot handovers
Scripted chatbot*	✓	✓	✓
HALO*	✓	✓	✓
Conversational AI Cloud*	-	✓	✓
AI capabilities
Handover summaries	-	-	✓
HALO assistant*	-	-	✓
HALO invoke*
Integrations
CM.com CDP/MMC*	✓	✓	✓
CM.com Marketplace*	✓	✓	✓
Dynamic integration	-	Single	Multiple
Support
E-mail support	✓	✓	✓
WhatsApp support	-	✓	✓
In-product live-chat	-	✓	✓
24/7 NOC support	-	-	✓

*requires additional scoping

Scripted chatbot bundles

**Please note: This pricing does not include the cost of the bot build, this is based on the scope of work.**
*This bundle counts unique users with whom messages were exchanged within a calendar month.
**For monthly invoicing, count on an additional fee of 15%. This does not include channel-based costs.
Monthly Active Users*	Monthly Fee (invoiced annually)**
Monthly Active Users*	Monthly Fee (invoiced annually)**
Up to 500	R2069
Up to 1000	R3219
Up to 2500	R5864
Up to 5000	R8739
Up to 10 000	R12 994
More than 10 000	Price on request