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Pricing

Mobile Service Cloud

Start with Mobile Service Cloud from €49,- per month. Discover the right package for you.

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Pricing next icon Mobile Service Cloud

Packages Mobile Service Cloud

Basic - €49 per month / user

Easily organize customer service for all modern communication channels.

Advanced - €79 per month / user

Efficiently manage a high volume of customer service conversations with your team.

Pro - €129 per month / user

Deliver excellent customer service at scale and improve Customer Experience.

Full Feature Comparison

* = Add-on Basic Advanced Pro
* = Add-on Basic Advanced Pro

User Management

Minimum amount of users

From 1

From 5

From 5

Collaboration users

-

Localisation

Multi-language support

Language per agent

Authentication

Two-factor authentication

IP-based login restriction

-

-

Inbox management

Personal inbox

Team Inbox

System search

Inbox filtering

Unwanted Inbox

Instant conversations

-

Instant workloads

-

Conversation Routing

Webstore routing

Channel based routing

Rule-based routing

Skill-based routing

-

Customer Panel

Customer profile

Conversations

Products

CDP*

Orders

CDP*

Custom panel

-

-

Conversation tools

Internal collaboration

External collaboration

Conversation tagging

Basic

Advanded

Auto

Pinned messages

Quick replies

Automessages

Conversation snooze

Connected conversations

-

Conversation reroute

-

Bulk actions

-

Viewed products

-

-

Data & insights

Reporting

Basic

Advanced

Pro

KPI console

-

Performance data

-

Service performance

-

Full DWH access

-

-

Wallboards

-

-

Messaging Channels

E-mail, SMS, RCS, Telegram

WhatsApp, Instagram & Facebook messenger

Live chat

-

Contact form

-

Voice*

-

Bot compatability

Scripted chatbot*

GenAI chatbot*

-

Conversational AI Cloud*

-

Basic*

Pro/Enterprise*

GenAI capabilities

AI assistant*

-

-

Handover summaries

-

-

Integrations

CM.com CDP/MMC*

CM.com Marketplace*

Dynamic integration

-

Single

Multiple

Support

E-mail support

WhatsApp support

-

In-product live-chat

-

24/7 NOC support

-

-

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