Let us take the strain out of customer contacts.

Our automated solutions deal quickly and efficiently with service issues, while you concentrate on winning new customers.

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Are you free to talk?

Your customers want to talk to you on their favorite channel. Make sure they can, by using CM.com's mobile messaging channels.

Learn moreMessaging channels

WhatsApp
Facebook
RCS
Viber
SMS
Twitter
Apple Business Chat
Mobile Service Cloud

Happy customers are loyal customers! Let's keep it that way.

More than ever, customers expect answers fast. Our Mobile Service Cloud solution lets you manage your customer interactions via our simple dashboard and set up automated responses to frequently asked questions.

That means you can spend more time doing what you do best: selling your products and services.

Mobile Service Cloud

Oxxio reduces calls by 50% with IoT customer chatbot

Oxxio had a problem. Many of its customer interactions were negative, because people only contacted them when there was a problem. So CM.com built Oxxio a customer service chatbot to deal with customer issues and questions and to deliver energy advice in an engaging way.

  1. Reduced calls by 50%

  2. Improved self-service by 100%

  3. Delivered personalized, relevant interactions

Read the case study

How CM.com can help your business

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Happy Customers

Improve customer satisfaction

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Higher Conversion

Maximize ROI and conversions

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Happy Employees

Turn agents into experts

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Excellent Service

Leave no question unanswered

Brands that trust us

eneco testimonial

“Just start. You learn from day one. What you see when you login to Conversational AI Cloud is what customers are asking. The benefit from that is huge. We use the chatbot data & feedback to improve our chatbot, but we also use it to actively improve our website content.” 

Ruud Huigsloot, Digital Service Specialist, Eneco

oxxio testimonial

Chatbot O. is the beating heart of the app. With both proactive and reactive dialogues, it changes our relationship with customers.

Isabel Thijssen, Product Owner, Oxxio

Measure Customer Satisfaction with these 8 KPIs

8 Customer Service KPIs

Download: 8 Customer Service KPIs

Setting the right KPIs for your customer service team will give focus and improve performance. In this paper, you will discover 8 measurable KPIs: Customer KPIs & Operational KPIs. By using customer service software, you can measure performance by set KPIs.

Download the guide

Deliver personalized customer engagements today.

We'd love to help your business realize the power of conversational commerce. Click the link below to speak to our sales team and schedule a demo.

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