previous icon Back to blog
May 01, 2023
4 minutes read

Sign your documents at the highest level of security with Qualified Electronic Signature (QES)

Electronic Signature has become a must-have for companies, regardless of size or industry. Being able to request, collect and store electronic signatures in a highly secure way saves companies time, money and protects the environment. Used directly via our platform or integrated into software through our API, our Sign solution allows you to send and receive electronic signatures through several channels. So far, we were already meeting eIDAS legislation requirements for Advanced Electronic Signatures (AdES).

Today, we are excited to announce that Qualified Electronic Signature (QES) is available, allowing companies to sign documents with the highest authenticity and originality. Let’s dive into Qualified Electronic Signature.

What is Qualified Electronic Signature?

In Europe, e-signature has been operating under the new eIDAS regulation since 2016. This regulation makes electronic signatures legally valid. Three levels of electronic signatures have been defined by eIDAS, depending on the authentication processes required to sign a document. Qualified Electronic Signature is Europe's most secure and legitimate level of e-signature. In a nutshell, it has the legal value and effect of a traditional signature.

Simple Electronic Signature

This first level of e-signature is defined as follows:

"Data in electronic form which is attached to or logically associated with other data in electronic form, and which is used by the signatory to sign."

In simple terms, it means that the people who sign the document only enter a check mark, add their name, or tick a box saying they “agree” to validate the signing process. It is straightforward to use. A simple e-signature doesn’t have to look like the person's handwritten signature and doesn’t put the signatories through any identity verification process. Its simplicity makes it easy to dispute, as anyone with access to the document can sign it. The risk of fraud is higher.

Advanced Electronic Signature

For an e-signature to qualify as “advanced”, the signatory's identity must be uniquely linked to the signature. But concretely, how can you make sure of that? You can base the signature on data only accessible by the signatory: access to their mobile phone, phone number, and much more. For example, you can send a One Time Password message to validate the document's signature.

An advanced e-signature also requires the signature and associated data to be protected against future changes. This is where proven techniques such as encryption and digital signatures come into play. Each signature comes with a digital certificate that traces every modification to the original document, so it can’t be forged.

Qualified Electronic Signature

In addition to simple and advanced electronic signatures, Sign now offers the possibility of generating a Qualified Electronic Signature.

A qualified e-signature comes with a specific certificate issued by a QTSP (Qualified Trusted Service Provider), which shows that the signatory has completed the whole identity verification before signing the document. QES is mainly used for agreements of very high value and high potential risk. Because of the important authentication process, the cost of qualified e-signature is higher than the other levels. However, every step of the process is done online, saving the time and expense of meeting in person.

Let’s see how Sign now supports qualified electronic signatures.

How Does Qualified Electronic Signature Work in Sign?

Although requesting a qualified e-signature sounds complicated, the process is, in fact, quite simple. Using Sign, the signatory can authenticate with their mobile phone and an ID document. The tool extracts the data from the ID document through the NFC chip and recognises and identifies the owner via a sophisticated facial recognition and liveness check process. The qualified certificate is then issued to validate the authentication process and the document's signature.

Our partner: Digidentity

To offer a Qualified Electronic Signature through Sign, we needed a partner that complied with all relevant standards, guidelines, laws, and regulations in that area of expertise. Thanks to our partner, Digidentity, qualified e-signatures through Sign have become a reality. Digidentity provides electronic identities and qualified trust services following EU Regulation 910/2014 (eIDAS), included on the EU Trusted List. Through its app, our Sign customers can get the QES certificate for their signed documents in a few clicks only.

How to choose the right level of signature?

To save time, we added a brand new “prepare wizard” to Sign. Depending on the kind of document you want to send out for signing, you must pick the right level of electronic signature. The prepare wizard will help you configure a sign request step by step, guiding you through the whole setup and helping you choose the required level of Identity Verification.

Send all your E-Signature Requests via Sign

Simple, advanced, or qualified: all three levels of e-signature are now available through Sign. Whether you need to sign a simple document or a high-risk contract that requires a thorough identity verification process, our e-signature solution offers simple and efficient features that turn document signing into the most straightforward task. Reach out to arrange a customised demo today and discover the power of Sign.

Discover Sign's features and benefits for your organisation.

Was this article interesting?
Share it!
Tags
CM.com
connects tens of thousands of companies with millions of consumers via their mobile phone each day. Behind the scenes, from our innovative platform, CM.com makes sure companies can use these millions of messages, phone calls and payments to become part of people’s lives.

Related articles

How to Create an E-Signature?
Apr 18, 2022 • Sign

How to easily create an electronic signature in 5 steps with Sign

Research suggests that many individuals continue to believe that creating an e-signature is a complicated process. This means that many of them stick with the status quo - using traditional “wet” signatures even though they are associated with higher costs, lower productivity levels, and a more harmful impact on the environment.

signing-improves-customer-experience
Dec 13, 2021 • Sign

Stop annoying your customers: how Digital Signing improves customer experience

The creativity of your adverts, the design of your website, and the personal touch of your sales team all contribute to your customers’ experience. Providing a great experience helps generate more customers and more revenue. So, when the customer is willing to sign, it just doesn't make sense to deliver a poor experience.

sign-everywhere
Oct 25, 2021 • Sign

Sign documents on the go via SMS, email or WhatsApp Business

Digital signatures have become a key part of business systems – particularly as remote and hybrid working has risen in popularity. Sign offers unique benefits for your business that eliminates bottlenecks whilst reducing your organisation's environmental impact.

benefits-electronic-signature
Aug 05, 2021 • Sign

11 benefits of switching to Electronic Signature software

Has your business made the shift to using esignatures yet? If you’re curious about the benefits of electronic signatures for your business, you’ve come to the right place. In this blog, we’ll share the benefits of esignatures — plus everything you need to know about CM.com’s electronic signature product.

blog-sign-candidate-experience
Jul 02, 2021 • Sign

How to ensure a smooth candidate experience without (digital) hurdles

We all understand the concept of “customer first” and for most organisations offering exceptional customer service is one of the main business goals. But despite the battle for new talent on the job market, this principle doesn’t determine the way of thinking and acting during the recruitment process. Process digitalisation could be the future when it comes to HR and recruitment.

blog-sign-signatures
Mar 09, 2021 • Sign

Electronic Signature vs. Digital Signature: the key differences

Traditional pen-and-paper signatures are looking more outmoded than ever in the COVID-19 era, driving fresh interest in electronic and digital signatures. So what are the differences between the two terms?

blog-sign
Feb 03, 2021 • Sign

Introducing Sign 2.0: new UX design for e-signatures

Bringing you the latest exciting design enhancements, based on current UX insights

sign-secure-banking
Nov 02, 2020 • Sign

The top 4 reasons to use Electronic Signatures

We've all hand-signed an agreement or contract, only to have to scan it before sending it over email. It's not only a time-consuming process, it's also extremely unsecure. Thankfully, there's an alternative.

Is this region a better fit for you?
Go
close icon