Achieve more in Financial Services

Develop capabilities to rise to new challenges, and offer experiences to live up to customer expectations.

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Industries Financial Services

Financial Services in 2022

60 - 85%

Preference for handling everyday transactions digitally is as high as about 60-85% across Europe. (McKinsey)

82%

of CFOs say they intend to increase investment in digital capabilities. (Gartner)

89%

Mobile banking gains popularity. 89% of US respondents say they use mobile banking channels (InsiderIntelligence)

IT and ops conversational commerce

Secure & Engaged

New innovations keep disrupting the financial market. Fintech, cryptocurrency, new payment methods, and communication channels.

Offer effortless, secure experiences, while staying compliant.

Understanding CX in financial service

Discover the Importance of CX

Financial services depend on a few critical moments of customer interaction throughout the year. During those moments businesses should strive to deliver the best customer experience possible.

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Our Customers

Personalize Every Interaction

Financial services need to provide a holistic human experience to truly succeed in the digital age. Put the customer first, deliver a personalized experience and build trust.

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Self-service has proven to be successful in banking and the financial sector. Service at your fingertips: fast & safe. Checking your balance, changing a password, or even applying for a loan.

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Customers want to reach you via the channel they prefer. Via SMS, WhatsApp, Voice, Apple Messages for Business, or any other channel.

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Safe & Compliant

Keep your business and customers secure. Authenticate, login, and confirm identity safely and easily.

At CM.com, we take security very seriously and are compliant with the highest security standards.

We Understand Your Challenges

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