Digital financial services are part of everyday life. From opening an account to managing a claim, every interaction should feel secure, reliable, and effortless.
Trusted by banks, insurers, and fintechs
Let customers create accounts and log in easily, without compromising security.
Send timely, relevant updates across the financial interactions that customers rely on.
Resolve routine questions with AI agents and free up your teams for complex requests.
Protect customer identities and sensitive information without adding friction.
Bring customer information and interactions together to deliver consistent experiences.
Keep customers informed when it matters most, from fraud alerts and payment notifications to claim updates, through different communication channels.
SMS, RCS, WhatsApp, voice & email
RCS with verified sender and read receipts
Real-time & event-triggered notifications
Personalized & automated messaging
Give customers a secure way to verify their identity without unnecessary friction, using One Time Passwords (OTPs), mobile verification, and higher-assurance identity checks across account access, onboarding, and sensitive transactions.
One-Time Passwords via SMS, RCS & voice
Mobile phone number verification
Identity & document verification
Higher-assurance identity checks with iDIN
Help customers get answers when they need them, while conversational AI and agent tools handle routine questions at scale and give service teams more time for complex interactions.
AI customer service agents on WhatsApp, RCS and voice
Agent Inbox for every channel in one view
Automatic handover from AI to your team
Centralized agent inbox & conversation management
Give customers simple, secure, and flexible ways to pay, whether online, in person, or through payment links. Streamline payment collection, recurring transactions, and reconciliation.
Accept online & in-person payments
Send payment links & QR-codes
Collect recurring and direct debit payments
Transaction management & reconciliation
Simplify the signing process with secure digital agreements that reduce paperwork, speed up approvals, and make it easier for customers to review and sign documents anytime, anywhere.
Digital signing of contracts & forms
Automated signing workflows
Document tracking & status updates
Secure document management & audit trails
Verify identities, answer questions, and collect signatures in one seamless flow.
Protect customers with real-time fraud alerts and suspicious activity notifications.
Verify customer identities during logins, payments, and sensitive account changes.
Keep customers informed with timely account, application, and payment notifications.
Guide policyholders through claims with updates, document requests, and support.
Answer questions instantly with AI agents and seamless handover to human support.
Accept payments, automate recurring collections, and simplify reconciliation.
Speed up agreements with secure digital signatures and automated signing workflows.
Verify identities, answer questions, and collect signatures in one seamless flow.
Protect customers with real-time fraud alerts and suspicious activity notifications.
Verify customer identities during logins, payments, and sensitive account changes.
Keep customers informed with timely account, application, and payment notifications.
Guide policyholders through claims with updates, document requests, and support.
Answer questions instantly with AI agents and seamless handover to human support.
Accept payments, automate recurring collections, and simplify reconciliation.
Speed up agreements with secure digital signatures and automated signing workflows.
Financial services rarely rely on a single type of interaction. A customer may need to verify their identity, contact support, make a payment, and sign an agreement, sometimes as part of the same process. CM.com brings these capabilities together in one platform, making financial interactions simpler.
Support teams can see identity checks, payment activity, and open claims in one connected view.
Teams can use the same information and interactions, keeping messages aligned across every touchpoint.
Shared information and connected workflows reduce repetition, handoffs, and unnecessary requests.
From banking and insurance to fintech, make customer interactions simpler, safer and more connected. Deliver better experiences at every step of the journey.
Banking
From logging in and making payments to responding to fraud, customers expect strong security without unnecessary friction.
Insurance
Customers want to know where their claim stands. Updates, document requests and signatures should arrive without a call.
Fintech
New users drop off at identity checks and sign-up forms. Verification and payments need to be instant and built into the flow.
"A customer called back, very happy about the conversation she had “late the previous evening” with a colleague, without realizing that the entire conversation had actually been handled by HALO."
“Their customised solutions give us the tools we need to envision a future that goes beyond typical communication approaches. We’ll be able to embrace conversational AI technology, allowing us to take our offerings to the next level,”
“We were looking for a platform provider that is experienced with our customers' needs. Most of our customers use WhatsApp to communicate, both for private and for their business reasons. Therefore, having a customer-friendly WhatsApp platform was the reason that we chose CM.com.”
“Using SMS is proving to be an easy and efficient channel to onboard our clients. They get updated every step of the way with reminders to complete certain actions when needed – all at the click of a button.”
"Make sure the partner you choose can grow with you into markets you haven't entered yet. We started with SMS and ended up with AI, payments and a platform that follows us across Europe."
Banks, insurers and fintechs handle sensitive data and high-value transactions every day. CM.com keeps every interaction secure, compliant and reliable.
Sending trusted customer messages since 1999.
Your customer data is stored and processed within the EU.
Messages sent in 2025 across the globe.
Payments processed in 2025, built for high volumes.
HALO AI Agents can handle routine customer questions across channels, while Agent Inbox gives service teams the context they need to handle more complex or sensitive conversations.
Read moreUse transactional communication to keep customers updated about applications, payments, verification, claims and other important events through channels such as SMS, WhatsApp, RCS or email.
Read moreYes. CM.com offers APIs and integrations that allow businesses to connect communication, verification, signing and other capabilities with their existing applications and workflows.
Read moreYes. CM.com supports online payments and can connect payments with other parts of the customer interaction. For Financial Services, this can support use cases such as collecting payments, repayments, fees or other amounts due.
The Customer Context Platform brings customer interactions into a shared context, so teams and AI can work with information from previous conversations and interactions rather than starting from scratch.
Read moreUse the right level of verification for each interaction. CM.com supports identity verification, OTP and other verification methods to help protect sensitive interactions without adding unnecessary friction.
Read moreTell us about your organization and what you want to improve. Leave your details in the chat and book a demo right away.
This chatbot helps you schedule a demo with one of our experts. Please note that it can't answer detailed questions about CM.com products, services, or pricing. Our team will be happy to cover those during your demo.
