Professional Services
of professional service businesses acknowledge that customer expectations are increasing (Mavenlink 2019)
of professional services companies worldwide that are likely or very likely to adopt new technologies between 2020 and 2025 (Statista 2021)
average annual revenue growth of professional service organisations worldwide between 2013 and 2020 (Statista 2021)
of professional service companies said that increasing revenue was their top challenge of 2019 (Mavenlink 2019)
Your clients want to talk to you on their favourite channel. Make sure they can, by using CM.com's mobile messaging channels.
Speak to an expertOur solutions
Streamline the recruitment process and simplify your employee engagement. Digitisation enables the shift from siloed approaches to more relevant and personalised communications.
The legal industry is undergoing a once-in-a-lifetime digital transformation. Increase your firms domestic and international reach and provide a more flexible way of working for your partners, fee earners and staff.
Fast shifts in customer expectations are causing companies to rethink the way they connect with customers. Consultancy firms need to take on an approach to help companies meet rising digital expectations.
Help fee earners work faster, or make it easier for clients to interact with you
Quicker, more accurate ways of working increase profitability
Automate key parts of your workflow to free up additional time
Private documents are processed more securely than physical alternatives
Take better care of your clients and increase your referral rate
Wouldn't it be great to automate time-consuming parts of your job so you can focus on making the difference for your clients? Our products remove the mundane, so you can achieve the incredible.
Discover our productsSign is a simple, easily implementable solution...
Clients and colleagues can sign documents wherever they are
Immediately improves efficiencies and turnaround
Invoicing based on results: only pay for a fully signed document
All documents are 100% secure and legally binding
Radius Payment Solutions were looking for a way to be there for their customers whenever they needed them. WhatsApp for Business was the perfect solution.
Thanks to Sign and Kolibri you can let you real estate customers sign a contract whenever and wherever they want.
Robiquity automates its client processes in partnership with CM.com using its suite of software solutions.
Legal Tech is the term for any technology that makes it easier for law firms to deliver their services. It offers forward-thinking firms an opportunity to improve their overall efficiency and increase their level of service and the quality of their client experience.
Chatbots offer a straightforward way for firms to answer FAQs and other requests for information via the client’s preferred communication channel.
The Mobile Service Cloud allows you to see which conversations are live at any given time, and can provide you with instant access to the client’s history so you can get straight to the point
Contracts typically come back 7 days quicker than a hard copy. Imagine how much more your fee earners could achieve for your clients if they could move forward in hours rather than weeks?
Clients want to communicate with you in the way they like best which means providing them with on-the-go access to your customer support via their favourite messaging channels.
Omnichannel customer engagement solution for businesses that want to start conversations with people, not profiles.
All-in-one customer service software to deliver superior experiences, engage customers, and increase customer satisfaction.
Deliver exceptional customer experience and self-service with our Conversational AI Cloud. It's easy to create an intelligent, personalised conversational bot without a single line of code.
We'd love to help your business realise the power of conversational commerce. Click the link below to speak to our sales team and schedule a demo.
Talk to SalesOur customersBy 2010, CM.com knew it was time to expand beyond its roots. What began in nightclubs had grown into a broader client base across various industries. It was time to push boundaries—both literally and figuratively. Here’s the story of our international journey, filled with challenges, triumphs and lessons.
RCS and WhatsApp are both notable channels for businesses that strive for a personal and conversational approach to customer communication. But what features do both channels have? What sets them apart? And more importantly, which channel is most suitable for your business? In this blog, we'll explore the differences to answer these questions.
What started as ClubMessage — focused on SMS marketing for nightclubs — quickly evolved into an organisation capable of handling millions of messages. Within just five years, the company had not only built a vast reach among young people but also developed its own technology to manage high volumes of SMS traffic. This rapid growth saw CM.com become the Netherlands' largest SMS buyer, with its technology branching out into new sectors like television and banking. Let’s take a closer look at this journey.
In the fast-paced world of marketing, connecting with customers and keeping them engaged has never been more challenging. From the initial touchpoint to nurturing long-term relationships, businesses face numerous obstacles along the way. However, fear not, as we have solutions that can help you not only meet these challenges but also increase Customer Lifetime Value (CLV).
Picture this: you're leaving a bustling club, but all around you, people are tossing aside paper flyers meant to draw them back for the next big night. Jeroen and Gilbert watched countless flyers hit the floor, when they thought, "There’s got to be a better way!". Gilbert sent a simple text to Jeroen: "Will you join me at Highstreet?" That message changed everything.
The WhatsApp Business verification badge, also known as the green tick, is the official badge for Meta verified business accounts. It helps users to distinguish between authentic businesses and fake accounts. Many users place high value on the green tick and brands sporting this badge will see a positive impact on their business. But how can your business apply for the verification badge? Read all about it below.
Cybercrime is on the rise. Criminals attempt to impersonate trusted businesses to extract personal details, login credentials and even banking information from customers. As a result, the trust between customers and businesses is damaged. So, how can you help your customers know which messages are legitimate? RCS Business offers verified sender profiles, helping customers identify official business accounts and engage with businesses with confidence.
RCS (Rich Communication Services) is a rising star among conversational channels. It combines the reliability of SMS with the added benefits of rich media and interactive features from modern messaging apps. Yet, its only hiccup was that RCS didn't have the same reach without support from Apple's iOS. Well, until now, Apple has now confirmed it will support RCS in iOS 18.
As a member of the customer service team, you stand on the frontline of customer interaction every day. In a world where customers demand quick and personalised service, long wait times, impersonal responses, or worse, incorrect answers, can quickly drive a customer away. Your goal, however, is to connect customers with your organisation and deliver the best answers and service possible.
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