Professional Services
of professional service businesses acknowledge that customer expectations are increasing (Mavenlink 2019)
of professional services companies worldwide that are likely or very likely to adopt new technologies between 2020 and 2025 (Statista 2021)
average annual revenue growth of professional service organisations worldwide between 2013 and 2020 (Statista 2021)
of professional service companies said that increasing revenue was their top challenge of 2019 (Mavenlink 2019)
Your clients want to talk to you on their favourite channel. Make sure they can, by using CM.com's mobile messaging channels.
Speak to an expertOur solutions
Streamline the recruitment process and simplify your employee engagement. Digitisation enables the shift from siloed approaches to more relevant and personalised communications.
The legal industry is undergoing a once-in-a-lifetime digital transformation. Increase your firms domestic and international reach and provide a more flexible way of working for your partners, fee earners and staff.
Fast shifts in customer expectations are causing companies to rethink the way they connect with customers. Consultancy firms need to take on an approach to help companies meet rising digital expectations.
Help fee earners work faster, or make it easier for clients to interact with you
Quicker, more accurate ways of working increase profitability
Automate key parts of your workflow to free up additional time
Private documents are processed more securely than physical alternatives
Take better care of your clients and increase your referral rate
Wouldn't it be great to automate time-consuming parts of your job so you can focus on making the difference for your clients? Our products remove the mundane, so you can achieve the incredible.
Discover our productsSign is a simple, easily implementable solution...
Clients and colleagues can sign documents wherever they are
Immediately improves efficiencies and turnaround
Invoicing based on results: only pay for a fully signed document
All documents are 100% secure and legally binding
Radius Payment Solutions were looking for a way to be there for their customers whenever they needed them. WhatsApp for Business was the perfect solution.
Thanks to Sign and Kolibri you can let you real estate customers sign a contract whenever and wherever they want.
Robiquity automates its client processes in partnership with CM.com using its suite of software solutions.
Legal Tech is the term for any technology that makes it easier for law firms to deliver their services. It offers forward-thinking firms an opportunity to improve their overall efficiency and increase their level of service and the quality of their client experience.
Chatbots offer a straightforward way for firms to answer FAQs and other requests for information via the client’s preferred communication channel.
The Mobile Service Cloud allows you to see which conversations are live at any given time, and can provide you with instant access to the client’s history so you can get straight to the point
Contracts typically come back 7 days quicker than a hard copy. Imagine how much more your fee earners could achieve for your clients if they could move forward in hours rather than weeks?
Clients want to communicate with you in the way they like best which means providing them with on-the-go access to your customer support via their favourite messaging channels.
Omnichannel customer engagement solution for businesses that want to start conversations with people, not profiles.
All-in-one customer service software to deliver superior experiences, engage customers, and increase customer satisfaction.
Deliver exceptional customer experience and self-service with our Conversational AI Cloud. It's easy to create an intelligent, personalised conversational bot without a single line of code.
We'd love to help your business realise the power of conversational commerce. Click the link below to speak to our sales team and schedule a demo.
Talk to SalesOur customersWe all want to get our brand messages out there. We want to engage with our customers, raise brand awareness and connect with our target audience. But how? Provide meaningful and relevant customer experiences to help grow your business and safeguard the way you communicate with both customers and potential customers with WhatsApp. In this blog, we'll explore how to create quality customer engagement with the WhatsApp Business Platform.
Today business communication is often reduced to quick exchanges and instant messaging, the role of SMS has become increasingly pivotal to keep conversations front of mind. One such area where SMS has proven to be a game-changer is for late payments, especially Promise to Pay (PTP) agreements. These agreements, which involve a commitment to settle a financial obligation, benefit immensely from the efficiency and immediacy that SMS brings to the table. In this blog, we will explore the power of SMS in the context of Promise to Pay agreements.
From appointment no-shows to late payments, every disruption in the flow of a business is costly in both time and money. Lost preparation time, altered schedules and the additional time taken to reschedule appointments or deliveries impact revenue, a situation any business wants to avoid. Yet, timely communication via SMS can help prevent such disruptions in your business flow. In this blog, we'll explore how SMS offers a solution and share some SMS templates.
Organisations face a significant challenge in effectively managing overdue payments and cash flow in a positive light with customers. To collect payments while keeping relationships intact and increasing engagement, SMS has emerged as a powerful, efficient and convenient tool for both businesses and customers. In this blog, we’ll explore how to effectively use SMS for late payments, highlighting its benefits and best practices.
We're excited to release our latest development for on-the-door ticket staff; a solution that enables sales before and during your event or club night. Powered by the CM.com Ticketing platform and enabled on a variety of hardware and operating systems, we help your staff connect online sales to offline sales, seamlessly. In this blog, we look at some of the key features of Box Office.
Every successful eCommerce strategy should aim to optimise customer communication across the entire buying journey. Why? The customer buying journey isn't limited to the point of sale alone. It encompasses everything leading up to purchase and everything afterwards. So, businesses need to engage and assist customers during the pre-sale, purchase and post-purchase stages - via a channel available to all - to create a successful eCommerce strategy.
While SMS is one of the oldest messaging services, the rise of instant messaging channels made a dent in its traffic. Why? Compared to the newer channels with rich features, SMS is relatively basic in its features, with plain text messages and a character limit of 160. Yet in customer communication, basic is often effective. So much so, that SMS is still one of the most impactful communication channels today. But how can it add value to your business? In this blog, we explore the popularity and key use cases of this ever-lasting channel.
WhatsApp dominates the messaging landscape in the United Kingdom, securing its position as the top messaging channel. According to Statista, WhatsApp stood out as the most used messaging channel in the UK in 2023.
Egg LDN has been a popular name on the London nightclub scene for over a decade. But with a client base that engaged predominantly via their mobile device, they needed more than just an email platform to drive ticket sales. Read how we helped the team get started with SMS.
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