Modern consumers expect instant responses on any channel, at any time. Our technology lets you be anywhere and everywhere.
Professional Services
of professional service businesses acknowledge that customer expectations are increasing (Mavenlink 2019)
of professional services companies worldwide that are likely or very likely to adopt new technologies between 2020 and 2025 (Statista 2021)
average annual revenue growth of professional service organisations worldwide between 2013 and 2020 (Statista 2021)
of professional service companies said that increasing revenue was their top challenge of 2019 (Mavenlink 2019)
Your clients want to talk to you on their favourite channel. Make sure they can, by using CM.com's mobile messaging channels.
Streamline the recruitment process and simplify your employee engagement. Digitisation enables the shift from siloed approaches to more relevant and personalised communications.
The legal industry is undergoing a once-in-a-lifetime digital transformation. Increase your firms domestic and international reach and provide a more flexible way of working for your partners, fee earners and staff.
Fast shifts in customer expectations are causing companies to rethink the way they connect with customers. Consultancy firms need to take on an approach to help companies meet rising digital expectations.
Help fee earners work faster, or make it easier for clients to interact with you
Quicker, more accurate ways of working increase profitability
Automate key parts of your workflow to free up additional time
Private documents are processed more securely than physical alternatives
Take better care of your clients and increase your referral rate
Wouldn't it be great to automate time-consuming parts of your job so you can focus on making the difference for your clients? Our products remove the mundane, so you can achieve the incredible.
Sign is a simple, easily implementable solution...
Clients and colleagues can sign documents wherever they are
Immediately improves efficiencies and turnaround
Invoicing based on results: only pay for a fully signed document
All documents are 100% secure and legally binding
Radius Payment Solutions were looking for a way to be there for their customers whenever they needed them. WhatsApp for Business was the perfect solution.
Thanks to Sign and Kolibri you can let you real estate customers sign a contract whenever and wherever they want.
Robiquity automates its client processes in partnership with CM.com using its suite of software solutions.
Legal Tech is the term for any technology that makes it easier for law firms to deliver their services. It offers forward-thinking firms an opportunity to improve their overall efficiency and increase their level of service and the quality of their client experience.
Chatbots offer a straightforward way for firms to answer FAQs and other requests for information via the client’s preferred communication channel.
The Mobile Service Cloud allows you to see which conversations are live at any given time, and can provide you with instant access to the client’s history so you can get straight to the point
Contracts typically come back 7 days quicker than a hard copy. Imagine how much more your fee earners could achieve for your clients if they could move forward in hours rather than weeks?
Clients want to communicate with you in the way they like best which means providing them with on-the-go access to your customer support via their favourite messaging channels.
Omnichannel customer engagement solution for businesses that want to start conversations with people, not profiles.
All-in-one customer service software to deliver superior experiences, engage customers, and increase customer satisfaction.
Deliver exceptional customer experience and self-service with our Conversational AI Cloud. It's easy to create an intelligent, personalised conversational bot without a single line of code.
We'd love to help your business realise the power of conversational commerce. Click the link below to speak to our sales team and schedule a demo.
You've been sending SMS messages to your customers for years. Delivery rates are high, they work on every phone, and your customers are familiar with the channel. SMS does exactly what it's supposed to do. But that's also the problem: SMS delivers messages, it doesn't start conversations.
Does your business depend on high-volume email communication? Then you want that infrastructure to be reliable and fast. When it comes to sending millions of messages, you need performance, uptime, and control at scale. And of course, you don't want to break the bank either. We have just the thing for you: the Email Gateway API.
Customer service teams are used to precise analytics. Average handle time, first contact resolution, CSAT scores, numbers that are clean, comparable, and easy to report on. AI agents change that dynamic in a fundamental way.
The customers who call are not a random sample of your customer base. They tried the FAQs. They sent a message. They waited, or they did not bother, because what they need to say is too complicated, too urgent, or too important to type. By the time they pick up the phone, they are already a little frustrated and already invested in getting an answer. The next three minutes will shape how they feel about your business more than any chat ever could. That is who voice AI is talking to. And most voice AI is not built with that person in mind.
WhatsApp is rolling out one of its most-requested privacy features: usernames. Starting June 2026, your customers will be able to hide their phone number when messaging your business, and that change has real implications for how you identify customers, run campaigns, and structure your data.
A contemplation on CM.com in the era of AI agents.
Just when you think you’ve cracked it, the world of events spins on its axis again. Algorithms change, marketing tactics become overused so as to lose their effectiveness, and new tech comes to the market bringing with it a glut of opportunities. The choice is clear: adapt or fall behind. Instead of doing the obligatory five event trends to look out for in 2025 yawn-fest, we’re giving you 25 of-the-moment tactics for growing your event. Each has been crowd-sourced from the CM Live team, who spend their days talking to promoters and making sense of the new trends and technology that emerge. Keep an eye on 3, 7 and 15 in particular.
AI agents are your virtual helpers. Digital employees designed to perform specific tasks within an Agentic AI framework. What type of tasks? Pretty much anything you can think of: Analysing data, writing emails, automating cancel or renewal processes, creating tickets, and so on and on and on. But how do you create these AI agents? Let us show you how.
Your contact page is the ultimate business card for your customer service team, providing a direct connection to agents when needed. It plays a crucial part in the customer experience and offers your business a chance to enhance the user journey from the start or to resolve any issues that may occur. But how? These pages need to be well-designed, easy to use and informative. In this blog, Customer Success Manager Simone Dierdorp explores eight steps to improve your customer service contact page.
Select a region to show relevant information. This may change the language.
Chatbots
+44 20 3868 7140
