Your clients are more demanding than ever•

Modern consumers expect instant responses on any channel, at any time. Our technology lets you be anywhere and everywhere.

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85%

of professional service businesses acknowledge that customer expectations are increasing (Mavenlink 2019)

88%

of professional services companies worldwide that are likely or very likely to adopt new technologies between 2020 and 2025 (Statista 2021)

8.7%

average annual revenue growth of professional service organisations worldwide between 2013 and 2020 (Statista 2021)

40%

of professional service companies said that increasing revenue was their top challenge of 2019 (Mavenlink 2019)

Human resources and recruitment

Streamline the recruitment process and simplify your employee engagement. Digitisation enables the shift from siloed approaches to more relevant and personalised communications.

Legal

The legal industry is undergoing a once-in-a-lifetime digital transformation. Increase your firms domestic and international reach and provide a more flexible way of working for your partners, fee earners and staff.

Consultancy

Fast shifts in customer expectations are causing companies to rethink the way they connect with customers. Consultancy firms need to take on an approach to help companies meet rising digital expectations.

Efficiency

Help fee earners work faster, or make it easier for clients to interact with you

Profitability

Quicker, more accurate ways of working increase profitability

Productivity

Automate key parts of your workflow to free up additional time

Security

Private documents are processed more securely than physical alternatives

Appeal

Take better care of your clients and increase your referral rate

Client communication made easy

Wouldn't it be great to automate time-consuming parts of your job so you can focus on making the difference for your clients? Our products remove the mundane, so you can achieve the incredible.

Discover our products

Sign is a simple, easily implementable solution...

Clients and colleagues can sign documents wherever they are
Immediately improves efficiencies and turnaround
Invoicing based on results: only pay for a fully signed document
All documents are 100% secure and legally binding

Learn more

Radius Payment Solutions

Radius Payment Solutions were looking for a way to be there for their customers whenever they needed them. WhatsApp for Business was the perfect solution.

Kolibri

Thanks to Sign and Kolibri you can let you real estate customers sign a contract whenever and wherever they want.

Robiquity

Robiquity automates its client processes in partnership with CM.com using its suite of software solutions.

Download our complete guide to Legal Tech

Wondering how to get started with Legal Tech? In this eBook we examine what Legal Tech is, what it can do, and how it can increase efficiencies, delivery, client service, retention and profitability.

Omnichannel customer engagement solution for businesses that want to start conversations with people, not profiles.

All-in-one customer service software to deliver superior experiences, engage customers, and increase customer satisfaction.

Deliver exceptional customer experience and self-service with our Conversational AI Cloud. It's easy to create an intelligent, personalised conversational bot without a single line of code.

Sep 18, 2023 • Chatbots

Omnichannel chatbots: create once, offer everywhere

Chatbots spent a decade-plus as a technological sideline: nestling at the corner of websites, roaming the odd FAQ, inviting people to click with a hopeful link. They weren’t a big part of the customer experience. But now – suddenly – they’re everywhere.

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Sep 11, 2023 • WhatsApp

What is a WhatsApp Opt-in and why do businesses need It?

WhatsApp has a number of policies in place to help them improve the overall customer experience and build a more positive relationship between consumers and online businesses. One such policy specifies that, before sending any messages to your customer through WhatsApp Business, companies must first receive consent to do so.

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Sep 04, 2023 • Chatbots

How AI chatbots can increase sales and reduce costs

With increased consumer and business choice comes increased pressure on sales teams. Now more than ever, it’s vital to ensure leads are qualified and every sales team member is maximising their chances of converting. Equally, cross-selling to existing customers and growing revenue per user is crucial to building incremental revenue. So how can you generate a large volume of leads, qualify them and ensure your team is only going after those leads most likely to convert?

Aug 28, 2023 • WhatsApp

How to use WhatsApp Business One Time Passwords

Chances are that you've received One Time Passwords (OTPs) before, often via SMS or email. But did you know there might be an even better platform to send OTPs on? WhatsApp Business Platform allows you to send One Time Passwords on your customers' favourite messaging channel, enhancing the customer experience and improving customer relations.

Aug 21, 2023 • Chatbots

How to build a great chatbot experience

Having a chatbot on your website or social channels is a good start. After all, it shows that you care about delivering a great experience to your customers, and you want them to be able to contact you in a way that’s convenient for them. However, if that chatbot doesn’t provide a great customer experience, it can instantly undo much of that goodwill. A chatbot is only as good as the answers it offers. Here are four key chatbot components you need to consider.

Aug 17, 2023 • Conversational Commerce

Introducing Facebook Marketing Messages

Social media plays a central role in modern-day customer engagement. Personalised messages on your customers' favourite platforms will skyrocket the customer experience and grow brand loyalty. With this, Meta has introduced a new way to market to your audience via Facebook Messenger.

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Aug 14, 2023 • WhatsApp

How WhatsApp Business can help with abandoned carts recovery

Picture the scene as a customer: we've made the decision that we're going to buy something and we've added it to the cart, but for whatever reason, we don't follow through with the transaction. Sometimes we forget that we've added items to the cart; other times the phone rings just as we're about to click pay and we forget about it. On other occasions, we see something at the last minute that we don't like the look of that makes us think twice about buying.

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Aug 07, 2023 • Chatbots

How to use AI chatbots to improve customer service

Customer service teams face a vast range of challenges in their day-to-day. Customer expectations are higher than ever, and large volumes of repetitive queries can test their patience and create stress where there needn’t be any. That’s likely why the average customer service representative only stays in a job for 12 months.

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Jul 31, 2023 • Marketing

Peak moments in eCommerce: how to stand out with your marketing campaigns

As marketers, we're already thinking about Q4, the year's busiest season for many eCommerce sites. But creating effective marketing campaigns six months in advance is a challenge. How can we stay timely and relevant in a constantly changing world? In this blog, we'll explore ways to overcome these challenges, from standing out in a crowded marketplace to building real customer relationships. Q4 is coming; are you ready?