of industry leaders believe that innovation is important for sports organizations (PwC Sports Survey 2019)
of industry leaders believe fan engagement is the key to increased revenues (PwC Sports Survey 2019)
Fans are the lifeblood of any sport, so spend some time getting to know them better. CM.com's Cloud Solutions let you get closer to the fans by putting all your data in one easy-to-use dashboard.
After all, the better you get to know your fans, the easier it is to keep them coming back for more.
Customer Data PlatformAs a marketer you have undoubtedly heard of the term Customer Data Platform (CDP). But what exactly is a CDP and what is your marketing missing if you don't have one? In this guide you can read everything you need to know.
When Circuit Zandvoort wanted a ticketing solution for the Dutch Grand Prix, they approached CM. We created a 'Race Engineer' chatbot, put robust fraud prevention measures in place and used Mobile Marketing Cloud to give fans flawless customer service.
80% increase in fan engagement
11% of pre-registrations blocked for fraud
10 millions data points across 300,000 customer profiles
We were looking for more than a specialised ticketing partner. A partner that could help us create a superior fan experience. CM.com offers us both, which makes our partnership so successful.
Imre van Leeuwen, Director, Dutch Grand Prix
At Bournemouth 7s Festival, keeping our festival goers up-to-date and providing great customer service is pivotal. CM.com gives us the perfect platform to engage with our audience through an effective and easy-to-use suite of excellent communication tools.
Craig Mathie, Managing Director, Bournemouth 7s
In the past we had broad marketing campaigns. By segmenting and choosing the target group beforehand, you can set up much more targeted marketing campaigns. The relationship you create by doing this is like gold for a club.
Eric Matijsen, Commercial Manager, NAC Breda
Keep your fans up-to-date and informed with the lastest news and offers via WhatsApp or SMS.
Your supporters are there for you. Be there for them to answer their queries on the on the channels they prefer to use.
Omnichannel customer engagement solution for clubs that want to start conversations with people, not profiles.
All-in-one customer service software that delivers superior experiences for fans, and increases customer happiness.
Deliver exceptional customer experience and self-service with our Conversational AI Cloud.
We'd love to help your business realize the power of conversational commerce. Click the link below to speak to our sales team and schedule a demo.
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+1 (888) 296 8880
