Create a frictionless customer experience for every use case. A scripted customer service chat bot requires a goal. What's the use case for your chatbot? Give updates or delivery notifications? Or make reservations?
Request a DemoRespond to Customer Inquiries 24/7 & automate live chat customer service conversations with a website chatbot.
Answer your customers questions at all hours of the day on WhatsApp with a WhatsApp Chatbot.
Automate customer service conversations on Facebook Messenger with a Facebook Messenger chatbot.
Easily build scripted conversation flows with our drag & drop chatbot interface. No code needed! You can add different entry points, input variables and logic to define the conversation.
No developer needed
Easy-to-use flow builder
Drag & drop interface
Enrich automated customer service interactions to the fullest with rich features. Your chatbot can share pictures, movies, audio, or even store locations with users.
Emojis can also enhance the experience. Or use a menu based chatbot to guide users through the flow, by using numbers to cycle through menus.
Images & GIFs
Audio & Video
Location
Unlike an agent, a chatbot can assist customers any hour of the day.
Use a Scripted Chatbot on any channel: from Facebook Messenger to your website.
Easily build scripted chatbots with our drag & drop chatbot flow builder.
Easily transfer the conversation to a live agent.
Enrich conversations with images, video, audio, or store locations.
Within Mobile Service Cloud, there are two options: handover & takeover. In the Agent Inbox, you can see the full conversation & seamlessly continue the conversation.
Handover
When the bot has gathered enough information or is no longer able to assist the customer, the conversation is handed over to a live agent. Mobile Service Cloud Pro users can also enjoy a conversation summary. A 20 word long summary generated from GPT to catch agents up with the customer’s conversation.
Takeover
A live agent is also able to take over a conversation at any time if they notice a customer is getting stuck or needs more complex support.
A WhatsApp Chatbot within marketing campaigns? Coca-Cola takes customer experience to the next level with "Scan. Enter. Win." campaigns via the Scripted Chatbot in WhatsApp.
The customer experience of visitors of the Formula 1 Heineken Dutch Grand Prix was enhanced with "The Race Engineer". This chatbot was entertaining, but also able to answer questions.
Manage conversations from all channels in one user-friendly Agent Inbox.
Chat with your website visitors in real-time with Live Chat via Mobile Service Cloud.
There is more! Discover all features of Mobile Service Cloud, such as Statistics, Customer Profiles or Tagging.
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