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Mobile Service Cloud

Scripted Chatbot

Build scripted chatbot flows across any channel with Mobile Service Cloud, the #1 customer service solution.

Mobile Service Cloud Scripted Chatbot

Improve Your Customer Experience

Create a frictionless customer experience for every use case. A scripted bot requires a goal. What's the use case for your chatbot? Give updates or delivery notifications? Or make reservations?

We make it happen.

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A Chatbot On Every Channel

Website Bot

A chatbot on your website can help users directly on the page. A quick and easy way to ask something.

WhatsApp Bot

Make sure you are available via WhatsApp for your customers. With a WhatsApp Chatbot, you guarantee swift responses.

Facebook Messenger Bot

Answer all messages on Facebook instantly. A Chatbot on Facebook Messenger helps you to improve the contact.

Drag-and-drop Chatbots

Code Free Chatbot Builder

Easily build scripted conversations with our drag & drop chatbot interface. You can add different entry points, input variables and logic to define the conversation.

  1. No developer needed

  2. Easy-to-use Flow Builder

  3. Drag & drop interface

scripted chatbot

Enrich Conversations With Media

Use the Channel of your chatbot to the fullest. With rich features, you can share pictures, movies, audio, or even location; Which is very useful when you want to guide people to your store or restaurant.

Emojis can also enhance the experience. Or use a menu to guide users through the flow, by using numbers, they can get new content.

  1. Images & GIFs

  2. Audio & Video

  3. Location

Scripted Chatbot Benefits

24/7 Availability

Unlike an agent, a chatbot can assist customers any hour of the day.


Use a Scripted Chatbot on any channel: from Facebook Messenger to your website.

No Coding Required

Easily build scripted chatbots with our drag & drop interface.

Easy Handover

Sometimes an agent is necessary. Easily transfer the conversation to an agent.

Rich Media Support

Enrich conversations with media such as images, video, audio, or location. bot

Easy Handover To Live Agent

Within Mobile Service Cloud, there are two options: handover or takeover by a live agent. In the Agent Inbox, you can see the entire conversation the customer has with the bot. Easy to follow up.


When the bot has gathered enough information, it can hand the conversation over to a live agent. Or, when the bot is not able to answer, the customer asks for a human, or the flow has ended.


Within Mobile Service Cloud, you can interrupt or take over the conversation at any time. When you notice a customer is stuck or requires emotional or more complex support, you can help them out.

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