Dominos logo 2022

How Domino’s uses WhatsApp for recruitment

With Domino's, applying for a job is as easy as sending a text to your family and friends.

Dominos customer story hero
About CM.com Customer Stories Domino’s WhatsApp Recruitment

Benefits and success

Data WhatsApp Recruitment Success Domino's

Quick and easy recruitment

Slow response times or boring application processes are a thing of the past with WhatsApp recruitment. WhatsApp is quick and easy, making it the perfect channel for candidates to get in touch with Domino’s about a job position. Goodbye long and boring application procedures; hello finding the perfect candidate for the job via WhatsApp. 

“We choose to recruit new Domino’s employees via WhatsApp, because it is the most popular channel for our target group. The integrated chatbot gives a personal feeling and connection to our brand. By a small sample, we learned that applying via WhatsApp is easier and quicker than traditional methods.” - Casper Mooyman, Head of Marketing NL, Domino’s.
Dominos shoes action whatsapp

Get in touch with the right candidates

Domino’s started with WhatsApp recruitment to connect with more candidates. In combination with a marketing campaign, Domino’s reached out to its target group. This campaign triggers to apply via WhatsApp.

“A benefit is that the candidate can easily start the application process - it is really accessible to send a WhatsApp message. Candidates get an instant response on their messages, and instant answers to their questions. Moreover, it helps us to optimise the recruitment process.” – Marieke Groenland, Digital project manager, Domino’s.
WhatsApp Chatbot Domino's

Automate the first intake

The integrated chatbot automatically collects information about the candidate during the first WhatsApp conversation. By asking questions, such as what is your name, age, address and much more, a candidate profile is created and automatically stored and send to a local Domino’s store. Overall, the first intake is completely automated and optimised without losing the human touch since the chatbot is personalised as Do - Domino’s Store Manager.  

new employee domino's on scooter

More applications

Since the implementation of WhatsApp, Domino’s noticed an increase in the number of applications. They experienced how WhatsApp can help to recruit more candidates with the right fit. Furthermore, WhatsApp helps to optimise their recruitment process - it became more efficient for recruiters and candidates. Applying for a job at Domino’s is quick and accessible - WhatsApp helps to engage with the right candidates via their preferred channel.  

  1. 40% increase in the number of applications.

  2. 13% of total applications now via WhatsApp.

  3. Optimising the recruitment process.

Your own success story awaits

Optimise your recruitment process and engage your candidates using WhatsApp Business Platform.

Discover WhatsAppContact us

Is this region a better fit for you?

Go
RCS
Apple Messages for Business
Whatsapp
WhatsApp
Scan & chat
Scan the code with your mobile phone to start chatting or use WhatsApp Web