Manage Multi-Channel Messaging in A Single Inbox

Improve your contact center efficiency and manage customer conversations using a single multi-channel messaging platform.

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Customer Contact

Deliver Tier 1 Customer Support with CM's Customer Contact

Customers turn to a multitude of chat apps to reach out to you for support. Availability on WhatsApp Business, Apple Business Chat, Email, and SMS is the new standard. How do you support all those channels, while efficiently handling queries on this multitude of channels?

By adding Customer Contact, you’ll handle all conversations with the greatest ease. Customer Contact removes all thresholds and repetitive processes. Connect to your chosen channels to make life easier on your customer care team, and improve your service quality.

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Start saving time

Imagine your team of customer service employees. Questions are coming in via phone calls, SMS, web chat, WhatsApp, Apple Business Chat, Facebook Messenger, Viber, and more. Queues get longer. Customers want answers quickly.

Discover the intuitive Customer Contact to reduce pressure on your staff, maximize efficiency, and optimize productivity, all while improving service quality.

Delivering exceptional Customer Experience via Customer Contact has never been easier!

Get started today

Supported channels

whatsapp
apple business chat
viber
Facebook Messenger
twitter
telegram
sms
rcs

Managing Omni-Channel Contact Centers, Made Easy.

Where Efficiency Meets Excellence.

One-Stop-Shop

One solution for your messaging channels, your bot, and intuitive customer support software. Combined into one inbox for all conversations, regardless of channel.

Easy & Intuitive Setup

Access all your messaging channels & conversations in one view. Clearly assign ownership and statuses per agent, and​ create teams to organize departments, regions, branches, or specialists.

Customizable for Your Customers

Provide support no matter where. Customer Contact supports multiple languages rom English, Dutch, German, French, Chinese, Japanese, Arabic, & more. Set predefined responses & automate..

Implement Quick Replies and Chatbots

Create order in the overload of communication channels, save valuable time from your employees, and increase customer satisfaction. Customer Contact offers built-in features to manage and reply to messages.

Manage customer expectations with custom out-of-office messages. Improve service by creating quick replies for answers to frequently asked questions. Or set up a chatbot to help save valuable time.

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Customer contact, customer service, customer care

Automate your customer service with the CM Bot

New to chat bots? We're here to help you build, improve, and maintain your bot.

  1. Let CM Bot handle a strict script of sending messages

  2. Stimulate interaction with selection menus and answers flows

  3. Enrich your conversations with images, videos, and locations

  4. Hand over the conversation to a human agent whenever necessary

cm bot automation

Customer Contact Pricing Plans

Each Plan Includes 3 Free Agents

Personal Plan Starter Plan Growth Plan Business Plan Enterprise Plan

For 1 - 3 Agents

For 4 - 10 Agents

For 11 - 25 Agents

For 26 - 50 Agents

For 50+ Agents

$75.00 Per Month

(Billed Annually)

Additional $25.00/MonthPer Additional Agent

(Billed Annually)

Additional $20.00/MonthPer Additional Agent

(Billed Annually)

Additional $18.00/MonthPer Additional Agent

(Billed Annually)

*Contact Sales for Enterprise Pricing

Get Started, Today

How others use our Contact Center tool

The best way to optimize customer support? Learn from other companies. Our customers include companies in retail, service, leisure, travel, events, and many more. Contact us to learn how to best use Customer Contact in your business.

Get started with Customer Contact

Offer better customer service via our communication platform, with a wide range of messaging channels to connect to all your customers. Reach out to sales to start with the onboarding process.

Contact Sales Read the Onboarding Guide

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