Meet rising customer expectations, quickly answer questions and solve problems in one friendly conversation.
Empower your service team to handle a high volume of customer service conversations on every channel, in less time.
Offer a pro-active service to customers early on in their journey and convert up to 10x your site average.
Interact with your customers on all channels via one Agent Inbox, or automate with a chatbot. Manage all conversations efficiently with Mobile Service Cloud and offer a five-star service.
Find Out MoreEasily build & launch your own intelligent, personalized conversational bot. Chatbot, voicebot, knowledge base, virtual agent, or fully conversational website, it's easy with Conversational AI Cloud.
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Set up complex, multi-channel communication steams that build lasting customer relationships. By using one platform for all your customer interactions on different mobile channels you can save time and be more efficient.
Read moreChange the way you approach marketing and centralize your customer data within our Customer Data Platform. Connect multiple data sources into one unified customer profile and automate your campaigns with personal workflows.
Read moreLet's arrange an introductory call to discuss how our customer contact solutions can enable your service, sales and marketing teams to have fast, personal conversations with your customers.
Contact SalesLooking for a smart and capable employee that never sleeps? A little helper that can take over all your menial and repetitive tasks to make your life a little easier? One that will continuously learn and improve itself to keep assisting you the best it can? This may sound like a dream (and an unrealistic one at that), but it's much closer to reality than you might realize! Discover Agentic AI!
As we begin 2025, the customer experience (CX) landscape is moving faster than ever. Significant progress is being made in advancing Generative AI towards Agentic AI, driving efficiencies from service to marketing, Apple has also launched RCS on iOS, leading to new channels to engage customers, and finally, businesses are using automation to meet customers’ demands of personalized interactions and instant responses across every channel.
As a member of the customer service team, you stand on the frontline of customer interaction every day. In a world where customers demand quick and personalized service, long wait times, impersonal responses, or worse, incorrect answers, can quickly drive a customer away. Your goal, however, is to connect customers with your organization and deliver the best answers and service possible.
Customer service is essential year-round, but the pressure increases during the retail and eCommerce holiday season: sharply rising from November to December. More orders come in, which means more customer interactions.
Consumers are nothing like the consumers of, say, ten years ago. They are more critical than ever before and have razor-sharp requirements. They expect speed, convenience, and reassurance right at their fingertips. Meeting these expectations is quite a challenge. Especially if the marketing and customer service departments operate independently, these departments need to work together seamlessly to serve today's consumers best.
Keeping your promises to customers is important. We look at how automation can impact the entire customer journey for housing associations and their customers.
86% of consumers say good customer service can take them from first-time buyers to brand advocates. While excellent customer service is an essential focus of any successful brand, forward-thinking companies are forming customer-focused multidisciplinary teams to help create exceptional customer experiences.
The rise of ecommerce has transformed customer expectations: Today’s consumers want a convenient shopping experience with the ability to quickly and easily resolve issues — the faster, the better. In this blog, we share 8 ways to modernize and scale your customer service experience and retain more buyers.
The ease of communication between businesses and consumers weighs heavily on customer service. Emerging technologies offer numerous possibilities to start conversations with your customers. Conversational channels such as WhatsApp and Facebook Messenger are increasingly being used by companies to engage with customers. But how can you use these channels? To get you up to speed, we share some proven examples. Get inspired and enhance your customer experience today.
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