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The Right Software for All Your Customer Contact.

Deliver exceptional customer service in real-time on all channels with easy-to-use software solutions for contact centers.

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Our Omni-Channel Customer Contact Solutions Help You To...

Ensure Customer Satisfaction

Meet rising customer expectations, quickly answer questions and solve problems in one friendly conversation.

Boost Team Productivity

Empower your service team to handle a high volume of customer service conversations on every channel, in less time.

Increase Sales

Offer a pro-active service to customers early on in their journey and convert up to 10x your site average.

Mobile Service Cloud

Communicate via All Channels in One Inbox

Interact with your customers on all channels via one Agent Inbox, or automate with a chatbot. Manage all conversations efficiently with Mobile Service Cloud and offer a five-star service.

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Voice SIP Trunk

Boost Your Call Center Efficiency & Quality

Set up your SIP Trunk in minutes and process large volumes of phone traffic, for both inbound and outbound calls. Manage and monitor all your calls and stay in full control with our easy-to-use app.

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Conversational AI Cloud

Go Beyond Chatbots With Conversational AI

Easily build & launch your own intelligent, personalised conversational bot. Chatbot, voicebot, knowledge base, virtual agent, or fully conversational website, it's easy with Conversational AI Cloud.

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Be Available on Any Channel...

whatsapp
apple business chat
viber
Facebook Messenger
instagram
twitter
telegram
rcs
googles business messaging
email
voice
sms

...And Make Omnichannel The Standard

Build Mobile Marketing Campaigns

Build Mobile Marketing Campaigns

Set up complex, multi-channel communication steams that build lasting customer relationships. By using one platform for all your customer interactions on different mobile channels you can save time and be more efficient.

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Unlock Your Customer Data and Automate

Unlock Your Customer Data and Automate

Change the way you approach marketing and centralise your customer data within our Customer Data Platform. Connect multiple data sources into one unified customer profile and automate your campaigns with personal workflows.

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Get Started With Customer Contact

Activate the preferred messaging channels and manage all conversations from one dashboard. Contact one of our mobile service experts or schedule a date for a demo.

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Voicebots in Customer Service

Voicebots in Customer Service

Could Voicebots be the next development in Conversational AI to deliver timely, personalised, and fulfilling customer service experiences. 

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8 Customer Service KPIs

8 Customer Service KPIs

Start measuring the most important customer service KPIs, to improve customer service performance and customer experience. 

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Starting With Conversational AI

Starting With Conversational AI

The customer service experience hardly matches expectations. Discover 5 reasons to start with Conversational AI in customer service.

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Related articles

Conversational Commerce: be where your customers are

Jul 12, 2021 • Customer Contact
When it comes to marketing, mobile leads the way. Customers can find products, compare them, and purchase in one seamless journey. Given the huge strides mobile has taken as a channel in the past 10 years, it may come as a surprise that many companies still organise their marketing, sales and support exactly the same way they did a decade ago.

Customer retention made simple

Apr 14, 2021 • Customer Contact
Every company needs happy customers for customer retention and long-term survival. Outstanding customer service gives businesses a key competitive advantage which translates to long-term growth. However, the perception of ‘outstanding customer service’ has changed rapidly in the past decade. So how can your company adapt and stay ahead of the game?

The role of chatbots in a post-COVID world

Mar 17, 2021 • Customer Contact
From single-purpose programmes that respond to common consumer queries, to advanced digital assistants that evolve as they process information, chatbots – or conversational agents – are becoming an increasingly popular way for businesses to deliver proactive and personalised services to their customers.
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