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The Right Software for All Your Customer Contact.

Deliver exceptional customer service in real-time on all channels with easy-to-use software solutions for contact centers.

Contact Sales

Ensure Customer Satisfaction

Meet rising customer expectations, quickly answer questions and solve problems in one friendly conversation.

Boost Team Productivity

Empower your service team to handle a high volume of customer service conversations on every channel, in less time.

Increase Sales

Offer a pro-active service to customers early on in their journey and convert up to 10x your site average.

Communicate via All Channels in One Inbox

Interact with your customers on all channels via one Agent Inbox, or automate with a chatbot. Manage all conversations efficiently with Mobile Service Cloud and offer a five-star service.

Boost Your Call Center Efficiency & Quality

Set up your SIP Trunk in minutes and process large volumes of phone traffic, for both inbound and outbound calls. Manage and monitor all your calls and stay in full control with our easy-to-use app.

Go Beyond Chatbots With Conversational AI

Easily build & launch your own intelligent, personalized conversational bot. Chatbot, voicebot, knowledge base, virtual agent, or fully conversational website, it's easy with Conversational AI Cloud.

Build Mobile Marketing Campaigns

Build Mobile Marketing Campaigns

Set up complex, multi-channel communication steams that build lasting customer relationships. By using one platform for all your customer interactions on different mobile channels you can save time and be more efficient.

Unlock Your Customer Data and Automate

Unlock Your Customer Data and Automate

Change the way you approach marketing and centralize your customer data within our Customer Data Platform. Connect multiple data sources into one unified customer profile and automate your campaigns with personal workflows.

Voicebots in Customer Service

Could Voicebots be the next development in Conversational AI to deliver timely, personalized, and fulfilling customer service experiences.

8 Customer Service KPIs

Start measuring the most important customer service KPIs, to improve customer service performance and customer experience.

Starting With Conversational AI

The customer service experience hardly matches expectations. Discover 5 reasons to start with Conversational AI in customer service.

Latest Articles

How to make flexibility the key to every successful marketing strategy

Sep 15, 2021 • Customer Experience

It’s widely accepted that change is the only constant in the modern business environment (Forbes, 2017). If businesses don't build marketing strategies with built-in flexibility, they won’t be able to adapt to and respond to this change. You can have the best marketing strategy in the world, but if it doesn’t allow you to take advantage of an opportunity in almost real time, or change your messaging based on fluctuating market conditions, it won’t be successful for long. Changes in consumer behavior or new competitive offerings can make any good marketing strategy obsolete, but the ability to adapt allows businesses to respond to problems and seize new opportunities the moment they arise. Here is how modern communications platforms help businesses identify opportunities and respond with flexibility to give them a competitive advantage.

7 Tips to Improve Your eCommerce Customer Experience

Aug 18, 2021 • Customer Experience

Today’s consumers want a convenient shopping experience with the ability to quickly and easily resolve issues — the faster, the better. In this blog, we share 7 ways to improve your customer service experience and retain more buyers.

How to Choose the Right Customer Service Software

Aug 10, 2021 • Customer Experience

Your customer service approach can be a serious competitive advantage. Gartner claims that 80% of companies mainly compete on their customer experience. While Microsoft reports that 96% of consumers say that customer service is a huge factor in how loyal they are to a brand. How can you boost your customer satisfaction and retention rates with superior customer service? With the help of the right customer service software. Encompassing a huge variety of tech — customer service software refers to any tool used to monitor, organize, and address customer service inquiries. In this blog, we walk you through the benefits of customer service software and the factors to consider when choosing a tool for your team.

WhatsApp for Business: The New Way to Engage with Your Customers

Jul 20, 2021 • Customer Experience

The popularity of WhatsApp as a mobile messaging app is steadily growing and with good reason. With 2 billion active daily users sending 65 billion messages every day, in 180 countries and 60 languages, it’s no surprise that Facebook (the developers behind WhatsApp) expanded their platform to include a business application: WhatsApp Business.

Instagram for Businesses: Connect, Engage and Support Your Customers on Instagram Via API

Jul 14, 2021 • Customer Experience

With Instagram Messaging, brands can manage their presence – making a lot more possible with conversations and be at the forefront of customer experience. The platform’s main features such as shopping, sharing, creating content have made it popular among its users. On the business side of things, it fits squarely into an amazing tool for connecting and resolving customers’ queries. Let's go further and understand what Integrating Instagram Messaging via API means for your business.

17 Ways Business Messaging Enhances Your Customer Satisfaction

Jan 13, 2021 • Customer Experience

The ease of communication between businesses and consumers weighs heavily on customer service. Emerging technologies offer numerous possibilities to start conversations with your customers. Conversational channels such as WhatsApp and Facebook Messenger are increasingly being used by companies to engage with customers. But how can you use these channels? To get you up to speed, we share some proven examples. Get inspired and enhance your customer experience today.

9 Mobile Marketing Mistakes to Avoid in 2021

Dec 30, 2020 • Customer Experience

It’s no secret anymore, consumers expect to be able to engage with brands on their mobile devices. For brands, it is the best channel to reach your customers and to drive sales. While not every business needs a mobile app to meet consumer demand, every business needs a smart mobile marketing strategy. We’ll take you through the mobile marketing errors that shouldn’t be made in 2021.

5 Myths Busted For Automating The Customer Service

Nov 20, 2020 • Customer Experience

In a world dominated by an “I need it now” mentality, customers don’t just want their queries solved. They want them solved efficiently and they want them solved now. The days of being put on hold, or scrolling through websites have come to an end and customer service needs to adjust to keep up. Companies need to provide each individual customer with the smart, tailored experience they deserve, that’s why we set out to develop DigitalCX: a platform for automated customer service.

The 5 Best Mobile Marketing Christmas Tips

Nov 06, 2020 • Customer Experience

With the days getting shorter and colder, Christmas shopping fun has kicked off. Consumers are searching for the best Christmas gifts at the best price, so competition between retailers at this time of the year can be fierce. How do you ensure it’s your product range that ends up underneath the Christmas tree? If you want to reach consumers before your competitors do, mobile marketing is the way to go. We’ll tell you why and share our 5 best mobile marketing tips for this Christmas!

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