Manage All Conversations from One Dashboard

Communicate with your customers via all popular messaging channels from one easy to use dashboard.

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Customer Contact

Communicate through any channel and manage all conversations

Customer Contact

One-Stop Shop

One solution for your messaging channels, your bot, and intuitive customer support software. Combined into one dashboard for all conversations, regardless of channel.

High Quality Conversations

All conversations in one overview with clearly defined ownership and statuses.​ Set-up teams representing regional offices, brands or specialisms.

Configured to Your Own Needs

Support is available via your user's language. English, Dutch, German, French, Chinese, Japanese and Arabic. Add predefined personalised messages, per brand or discipline.

Best customer care with Customer Contact

Customers use multiple channels to reach out to you. Your availability on channels like WhatsApp Business, Apple Business Chat, Viber and SMS is the new standard.

Managing all your conversations across these channels can be overwhelming. Customer Contact fully supports you in managing every conversation on the same high quality standard.

Customer Contact is easy to use and is installed within minutes. We enable you to improve productivity of your customer care team and increase employee and customer happiness. 

Start Saving Time

Imagine your team of customer service employees. Questions are coming in via phone calls, web chat, WhatsApp, Apple Business Chat, Facebook Messenger, Viber, and so on. Queues get longer. Customers want answers quickly. And the CRM needs attention as well. Quite a challenging task.

Wouldn’t it be easier if these processes could be combined, reducing time spent on processes that could be used to help customers? Discover the intuitive Customer Contact to reduce pressure on your staff while improving service quality.

Customer contact has never been easier!

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Supported channels

whatsapp
apple business chat
viber
Facebook Messenger
twitter
telegram
sms
rcs

Implement Quick Replies and Chatbots

Create order in the overload of communication channels, save valuable time from your employees, and increase customer satisfaction. Customer Contact offers built-in features to manage and reply to messages.

Manage customer expectations with custom out-of-office messages. Improve service by creating quick replies for answers to frequently asked questions. Or set up a chatbot to help save valuable time.

Customer contact, customer service, customer care

Automate Your Customer Service With the CM Bot

New to chat bots? We're here to help you build, improve, and maintain your bot.

  1. Let CM Bot handle a strict script of sending messages

  2. Stimulate interaction with selection menus and answers flows

  3. Enrich your conversations with images, videos, and locations

  4. Hand over the conversation to a human agent whenever necessary

More About Our Chatbot
cm bot automation

Pricing Customer Contact

Includes 3 Agents & Startup Fee

Basic Subscription 4 - 10 agents 11 - 25 agents 26 - 50 agents

€ 75,- per month (first month free)

+ € 20 per agent per month

+ € 18 per agent per month

+ € 15 per agent per month

How Others Use Our Contact Center Tool

The best way to optimize customer support? Learn from other companies. Our customers include companies in retail, service, leisure, travel, events, and many more. Contact us to learn how to best use Customer Contact in your business.

Get Started With Customer Contact

Activate the preferred messaging channels and manage all conversations from one dashboard. Contact one of our mobile service experts or schedule a date for a demo.

Schedule a demo Read the Onboarding Guide

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