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Customer Contact

The Right Software for All Your Customer Contact•

Deliver exceptional customer service in real-time on all channels with easy-to-use software solutions for contact centers.

Contact Sales

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Ensure Customer Satisfaction

Meet rising customer expectations, quickly answer questions and solve problems in one friendly conversation.

Boost Team Productivity

Empower your service team to handle a high volume of customer service conversations on every channel, in less time.

Increase Sales

Offer a pro-active service to customers early on in their journey and convert up to 10x your site average.

Communicate via All Channels in One Inbox

Interact with your customers on all channels via one Agent Inbox, or automate with a chatbot. Manage all conversations efficiently with Mobile Service Cloud and offer a five-star service.

Boost Your Call Center Efficiency & Quality

Set up your SIP Trunk in minutes and process large volumes of phone traffic, for both inbound and outbound calls. Manage and monitor all your calls and stay in full control with our easy-to-use app.

Go Beyond Chatbots With Conversational AI

Easily build & launch your own intelligent, personalized conversational bot. Chatbot, voicebot, knowledge base, virtual agent, or fully conversational website, it's easy with Conversational AI Cloud.

Build Mobile Marketing Campaigns

Build Mobile Marketing Campaigns

Set up complex, multi-channel communication steams that build lasting customer relationships. By using one platform for all your customer interactions on different mobile channels you can save time and be more efficient.

Unlock Your Customer Data and Automate

Unlock Your Customer Data and Automate

Change the way you approach marketing and centralize your customer data within our Customer Data Platform. Connect multiple data sources into one unified customer profile and automate your campaigns with personal workflows.

Voicebots in Customer Service

Could Voicebots be the next development in Conversational AI to deliver timely, personalized, and fulfilling customer service experiences.

8 Customer Service KPIs

Start measuring the most important customer service KPIs, to improve customer service performance and customer experience.

Starting With Conversational AI

The customer service experience hardly matches expectations. Discover 5 reasons to start with Conversational AI in customer service.

Get Inspired

Dec 16, 2022 • Customer Experience

8 Tips to Improve the Digital Telecom Experience

Technology and software play a fundamental role in the customer journey, so it’s more important than ever that Telco companies engage and communicate with customers digitally to ensure all bases are covered. And the best bit? Doing so is easier than you think, as it merely involves being more proactive with your data.

Dec 02, 2022 • Customer Experience

Healthy Conversations for Happy Patients

Recent years have sparked a big (technological) growth in the operational healthcare journey. In fact, 64% of EU health care providers reported that their organization had increased its adoption of digital technologies to provide virtual support for patients. But how do you adopt the right technology to help your patients? What is needed to have healthy conversations with happy patients?

Oct 31, 2022 • Customer Experience

Five Ways to Optimize Customer Service in the Leisure Industry

The leisure industry is undergoing a tremendous shift in how service providers – be it sports stadiums, venues, or events organizers - communicate with their visitors, especially regarding customer service and guest interaction.

Oct 25, 2022 • Customer Experience

Personalization in eCommerce: there's more than 'Hi John'

Every eCommerce player knows personalization is important. It’s how you build customer trust and comfort, make your messaging meaningful, and keep web shoppers coming back. But fewer realize how deep and broad real personalization goes.

Sep 27, 2022 • Customer Experience

Valuable Customer Engagement for Effective Logistics and Durable Customer Relations

With millions of packages being delivered worldwide on a daily basis, communications have become an integral part of the world of logistics. If there is one thing that customers want, it's helpful information about their packages. Did the order succeed? When will it arrive? How can it be returned? If you’re not engaging them on the right channels—the ones they want to use—you’ll see customer dissatisfaction skyrocket at critical moments. So how do you prevent that? Let's take a look at the many different touchpoints and interactions within the delivery journey.

Aug 24, 2022 • Customer Experience

Why Do I Need a Google’s Business Messages Partner?

Google is making companies even more accessible through the launch of Google’s Business Messages, allowing customers to reach you in their moment of need. While the messaging service is available as an app, larger businesses are better suited to engage with customers through Google's Business Messages API, which requires partner support. Let's have a look at how this messaging channel is ideal for growing businesses looking to stay ahead of the competition.

Aug 08, 2022 • Customer Experience

Make More Impact With Your Charity: Turn Potential Donators Into Ambassadors

It’s an exciting time to be part of the charity industry. Sure, there are challenges, but there are also huge opportunities for innovation. For example, while the COVID-19 pandemic may have affected some people’s capacity to support worthwhile causes, it has also provided the drive needed to push charities toward finding new and effective ways of reaching potential donators and turning them into ambassadors.

Aug 05, 2022 • Customer Experience

How CM.com Helps the Formula 1 Heineken Dutch Grand Prix Realize an Amazing Fan Experience

What is needed for the best Formula 1 Heineken Dutch Grand Prix experience? Skilled racers, fast cars, perhaps even some cold beers? All true. But did you know there are also many unseen factors contributing to your event experience? CM.com is supporting the Formula 1 Heineken Dutch Grand Prix in many ways. Read on to discover how.

Aug 02, 2022 • Customer Experience

Fast Event Visitor Support at Formula 1 Heineken Dutch Grand Prix

When you go to any event, questions might arise. How do you get there? Where can you find your tickets? And where will you stay? For some questions, you prefer instant support from the organization. Swift and smooth. In this article, we’ll show how the Formula 1 Heineken Dutch Grand Prix will always help you in the best way possible.

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