Manage All Conversations from One Dashboard.
Communicate with your customers via all popular messaging channels from one easy to use dashboard.
Schedule an introductionCommunicate Through Any Channel and Manage All Conversations
Customer Contact
One-Stop Shop
One solution for your messaging channels, your bot, and intuitive customer support software. Combined into one dashboard for all conversations, regardless of channel.
High Quality Conversations
All conversations in one overview with clearly defined ownership and statuses. Set-up teams representing regional offices, brands or specialisms.
Configured to Your Own Needs
Support is available via your user's language. English, Dutch, German, French, Chinese, Japanese and Arabic. Add predefined personalised messages, per brand or discipline.
Best Customer Care With Customer Contact
Customers use multiple channels to reach out to you. Your availability on channels like WhatsApp Business, Apple Business Chat, Viber and SMS is the new standard.
Managing all your conversations across these channels can be overwhelming. Customer Contact fully supports you in managing every conversation on the same high quality standard.
Customer Contact is easy to use and is installed within minutes. We enable you to improve productivity of your customer care team and increase employee and customer happiness.
Start Saving Time
Imagine your team of customer service employees. Questions are coming in via phone calls, web chat, WhatsApp, Apple Business Chat, Facebook Messenger, Viber, and so on. Queues get longer. Customers want answers quickly. And the CRM needs attention as well. Quite a challenging task.
Wouldn’t it be easier if these processes could be combined, reducing time spent on processes that could be used to help customers? Discover the intuitive Customer Contact to reduce pressure on your staff while improving service quality.
Customer contact has never been easier!
Schedule an introductionSupported Channels
Implement Quick Replies and Chatbots
Create order in the overload of communication channels, save valuable time from your employees, and increase customer satisfaction. Customer Contact offers built-in features to manage and reply to messages.
Manage customer expectations with custom out-of-office messages. Improve service by creating quick replies for answers to frequently asked questions. Or set up a chatbot to help save valuable time.
Automate Your Customer Service With the CM.com Chatbot
New to chat bots? We're here to help you build, improve, and maintain your bot.
-
Let chatbot handle a strict script of sending messages
-
Stimulate interaction with selection menus and answers flows
-
Enrich your conversations with images, videos, and locations
-
Hand over the conversation to a human agent whenever necessary
How Others Use Our Contact Center Tool
The best way to optimize customer support? Learn from other companies. Our customers include companies in retail, service, leisure, travel, events, and many more. Contact us to learn how to best use Customer Contact in your business.
CompareGuru assists consumers in making informed decisions. To have all their communications automated and streamlined, they chose Customer Contact.
Good service means being available where customers are. With young people as customers, the choice for MBOwebshop.nl was easy: support via the preferred channels through one easy dashboard.
A digital platform that grew in three years from an idea to a successful company with 350 employees. By putting the consumer first and by proactively communicating.
Get Started With Customer Contact
Activate the preferred messaging channels and manage all conversations from one dashboard. Contact one of our mobile service experts or schedule a date for a demo.
Schedule an introductionRead the Onboarding Guide
Select Your Region
Select a region to show relevant information.
This may change the language.
Is this region a better fit for you?