Our Customer Contact Solutions
Ensure you exceed growing consumer expectations, answer queries quickly, and solve problems seamlessly.
Empower your service team to handle a high volume of customer service conversations on every channel quickly and efficiently.
Offer a proactive service to customers early in their journey and you may convert up to ten times your site's average.
Interact with your clients across all channels in a single Agent Inbox or use a chatbot to automate conversations. To offer five-star service manage interactions efficiently with Mobile Service Cloud.Find Out More
Set up your SIP Trunk in minutes and handle high volumes of phone traffic, both inbound and outbound. manage and monitor all of your calls while remaining in complete control with our easy to use app.Find Out More
Easily create and launch an intelligent, personalised conversational bot. With Conversational AI Cloud create a chatbot, voice bot, knowledge base, virtual agent complete conversational website.Conversational Al Cloud
Set up complex, multi-channel communication channels to create long-term client connections. Save time and be more productive by using a single platform for all of your client interactions across several mobile channels.Read more
Change your marketing strategy and centralise your customer data within our Customer Data Platform. Connect numerous data sources into a single unified customer profile and use personalised processes to automate your marketing.Read more
Our customers include companies in retail, service, leisure, travel, events, and more. Contact us and we'll help you set up the best use Customer Contact within your business.
Instant messaging with the Customer Contact tool from CM.com offers the unique ability for Travelstart to address the growing demand for personal interactions and streamlined experiences.
Good service means being available where customers are. With young people as customers, the choice for MBOwebshop.nl was easy: support via the preferred channels through one easy dashboard.
For their interaction over WhatsApp Business, Cash Crusaders is using CM.com’s Customer Contact tool to offer both customers and franchisors a space to initiate conversations.
CompareGuru assists consumers in making informed insurance related decisions. To have all their customer communications automated and streamlined, they chose Customer Contact.
Voice bots might be the next step in Conversational AI to provide fast, personalised, and satisfying customer support experiences.
Start measuring the most important customer service KPIs, to improve customer service performance and customer experience.
The customer service experience hardly matches expectations. Discover 5 reasons to start with Conversational AI in customer service.
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