Empower support agents whilst delivering excellent customer support - add agents, new messaging channels, and chatbots.
Make the most of every customer interaction with seamless and personalized omni-channel conversations across messaging channels, whilst empowering your staff to deliver exceptional support.
Manage all your messaging channels in one overview with clearly defined ownership and statuses. Set-up teams that represent regional offices, brands or general support.
Offer support via your user's preferred language. From English, Dutch, German, French, Chinese, Japanese to Arabic. Add predefined personalized messages, per brand or discipline.
The way today’s customers interact with brands is fundamentally shifting. We are moving from the digital era to the conversational era. Customers find, compare, and buy on their mobile phones.
To address this, contact centers need to adapt to offer their customers platforms that boast instant and efficient customer support via messaging channels, whilst improving agent efficiency.
Make the most of every customer interaction with seamless and personalized omnichannel conversations whilst empowering your staff to deliver exceptional support.
Customer Contact creates order in the overload of communication channels, saves valuable time from your employees and increases your NPS. Combine WhatsApp Business, Apple Business Chat, Facebook Messenger, Viber, Telegram, Twitter and SMS into one customer contact dashboard.
Have 1 on 1 conversations shielded and secured, and integrate customer profiles into your own CRM.
Customers tend to send messages outside of regular business hours. Customer Contact offers built-in features to manage and reply to messages. Manage customer expectations with a custom out-of-office message, or further improve service by creating quick replies for answers to frequently asked questions.
Quick replies in Customer Contact holds various placeholders, like first name, those will automatically be filled with the known information from the chat. When the system is unable to identify the info, send will be deactivated to protect agents from sending the wrong information.
Until a decade ago, the only option people had to reach out to a company was to call or email their customer service team. Now, round-the-clock customer service is more important than ever. According to a Facebook-commissioned study by Nielsen, 56% of people would prefer to message rather than call customer service, and that’s where bots come into play.
We're here to help you build and maintain your bot with ease.
Choose between our Rule-Based and AI chatbots.
Stimulate interaction with selection menus and answer flows.
Enrich your conversations with images, videos, and locations.
Hand over the conversation to a human agent whenever necessary.
Our customers include companies in retail, service, leisure, travel, events, and more. Contact us and we'll help you set up the best use Customer Contact within your business.
Instant messaging with the Customer Contact tool from CM.com offers the unique ability for Travelstart to address the growing demand for personal interactions and streamlined experiences.
Good service means being available where customers are. With young people as customers, the choice for MBOwebshop.nl was easy: support via the preferred channels through one easy dashboard.
For their interaction over WhatsApp Business, Cash Crusaders is using CM.com’s Customer Contact tool to offer both customers and franchisors a space to initiate conversations.
CompareGuru assists consumers in making informed insurance related decisions. To have all their customer communications automated and streamlined, they chose Customer Contact.
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