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Customer Contact

The omnichannel contact center solution

Empower support agents whilst delivering excellent customer support - add agents, new messaging channels, and chatbots.

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Enrich Your Customer Service and Support Efforts, 24/7/365

Our Customer Contact Solutions

Ensure Customer Satisfaction

Ensure you exceed growing consumer expectations, answer queries quickly, and solve problems seamlessly.

Boost Team Productivity

Empower your service team to handle a high volume of customer service conversations on every channel quickly and efficiently.

Increase Sales

Offer a proactive service to customers early in their journey and you may convert up to ten times your site's average.

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Communicate Across All Channels in One Inbox

Interact with your clients across all channels in a single Agent Inbox or use a chatbot to automate conversations. To offer five-star service manage interactions efficiently with Mobile Service Cloud.

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Enhance Your Call Centre Efficiency and Quality

Set up your SIP Trunk in minutes and handle high volumes of phone traffic, both inbound and outbound. manage and monitor all of your calls while remaining in complete control with our easy to use app.

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Go Beyond Chatbots With Conversational AI

Easily create and launch an intelligent, personalised conversational bot. With Conversational AI Cloud create a chatbot, voice bot, knowledge base, virtual agent complete conversational website.

Conversational Al Cloud

Be Available on Any Channel...

whatsapp
Apple Messages for Business
Viber
Messenger
Telegram
SMS
Email
Rcs
Voice

...And Make Omnichannel The Standard

Build Mobile Marketing Campaigns

Build Mobile Marketing Campaigns

Set up complex, multi-channel communication channels to create long-term client connections. Save time and be more productive by using a single platform for all of your client interactions across several mobile channels.

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Unlock Your Customer Data and Automate

Unlock Your Customer Data and Automate

Change your marketing strategy and centralise your customer data within our Customer Data Platform. Connect numerous data sources into a single unified customer profile and use personalised processes to automate your marketing.

See Customer Support Success From Customer Contact

Our customers include companies in retail, service, leisure, travel, events, and more. Contact us and we'll help you set up the best use Customer Contact within your business.

Boost Your Brand’s Service And Support Quality Today

Increase sales, streamline support and resolve queries faster with Customer Contact. Register on our platform to get started with the on boarding process.

Open the PlatformRead the onboarding guide

Latest articles

customer service research about channels and phone
Jan 15, 2024 • Customer Experience

What are the most effective customer service channels?

Today's diverse array of communication channels encourages customers to naturally gravitate towards their preferred social platforms and anticipate brands to be readily accessible across these channels. Rarely will customers go out of their way to switch between channels just to reach you; instead, they are likely to opt for a brand that not only provides the desired product but also ensures excellent customer service (on the channel they like most). How easily can your customers reach you via their preferred channel?

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Jan 12, 2024 • Customer Experience

Experience Elevation: Customer engagement tech trends 2024

As we approach 2024, the ever-evolving landscape of technology continues to shape how customers connect, consume and communicate with businesses. Forrester even predicts customer experience (CX) will improve for the first time in three years, meaning 2024 will be a pivotal year for engagement with every touchpoint becoming a make-or-break opportunity in the customer journey.

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Jan 12, 2024 • Customer Experience

WhatsApp Business: Making customer service enquiries simple

WhatsApp has experienced over 60% growth year-on-year as a customer service channel. It’s growing fast, but what are the benefits of using WhatsApp Business for customer service? How can customer service agents manage the increasing inbound enquiries via WhatsApp? In this blog, we'll discuss why WhatsApp Business benefits customer service and how to efficiently handle incoming messages with CM.com's Mobile Service Cloud.

How the timing of the booking is relevant and can work for you with personalization
Oct 17, 2023 • Customer Experience

How Timing Increases the Booking Value and Improves Customer Relationships

When it comes to planning a vacation, people have diverse habits. Some individuals meticulously arrange their holidays months in advance, while others prefer last-minute spontaneity. And then there's a substantial group that falls somewhere in between. To effectively connect with travellers year-round and ensure the timeliness of your messaging, it's vital to provide tailored offers and booking details when they're most relevant. In this article, you'll discover how Artificial Intelligence can be your ally in achieving this goal.

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Aug 22, 2023 • Customer Experience

Six Chatbot Examples For Great Customer Experiences

People use chatbots for various reasons, with “productivity” as the key motivational factor. But what kind of bot do you need? They come in many forms and sizes, and to be successful, you need to think about where to apply a bot, and which kind. What do you want to achieve with the bot? In this guide, we’ll walk you through some of the most successful chatbot examples of our global customers and show you how you can use them to improve customer experience.

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Jun 30, 2023 • Customer Experience

Fast Event Visitor Support at Formula 1 Heineken Dutch Grand Prix

When you go to any event, questions are likely to arise. How do you get there? Where can you find your tickets? And where will you stay? For some questions, you prefer instant support from the organisation. Swift and smooth. In this article, we’ll show how the Formula 1 Heineken Dutch Grand Prix will always help you in the best way possible.

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Jun 30, 2023 • Customer Experience

How to Boost Fan Engagement - A Formula 1 Heineken Dutch Grand Prix Use Case

What’s so great about sports is that it connects all kinds of people. On the other hand, knowing no two sports fans are alike makes it challenging for sports organisations to address different fan segments. The organisation behind the Formula 1 Heineken Dutch Grand Prix acknowledged this challenge and didn’t just pack the CM.com Circuit Zandvoort with their best fans. Instead, they’ve managed to enhance their fan experience right at their first racing event in 35 years. What’s more, they keep improving fan engagement year on year. Curious to know how? We’ll share five insider tips on how the Dutch Grand Prix enhanced its fan engagement before, during, and after the race.

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Apr 24, 2023 • Customer Experience

From Inspiration to Booking: The Evolution of Travel Planning through Social Media

If you haven't already, it's time to start tapping into the power of social media. From inspiring to providing customer service, social media has revolutionised how people experience leisure and travel. And one tool that has played a significant role in this transformation is Meta.

Engage peak moments in ecommerce end of 2023
Apr 17, 2023 • Customer Experience

Peak Moments in eCommerce: How to Keep Your Customer Service on Point

Customer service is the backbone of any successful business, but when eCommerce peak season rolls around, the pressure to deliver exceptional service skyrockets! With an avalanche of orders pouring in, it's essential for customer service representatives to stay on top of their game. And that's why we've got your back! In this blog, we'll give you the inside scoop on how to prepare your team to handle the surge in demand and maintain a top-notch customer service experience. From tackling common challenges to providing practical solutions, we've got everything you need to get through the peak season with ease.

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