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Customer Contact

The omnichannel contact center solution•

Empower support agents whilst delivering excellent customer support - add agents, new messaging channels, and chatbots.

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Enrich Your Customer Service and Support Efforts, 24/7/365

Our Customer Contact Solutions

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Ensure Customer Satisfaction

Ensure you exceed growing consumer expectations, answer queries quickly, and solve problems seamlessly.

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Boost Team Productivity

Empower your service team to handle a high volume of customer service conversations on every channel quickly and efficiently.

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Increase Sales

Offer a proactive service to customers early in their journey and you may convert up to ten times your site's average.

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Communicate Across All Channels in One Inbox

Interact with your clients across all channels in a single Agent Inbox or use a chatbot to automate conversations. To offer five-star service manage interactions efficiently with Mobile Service Cloud.

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Enhance Your Call Centre Efficiency and Quality

Set up your SIP Trunk in minutes and handle high volumes of phone traffic, both inbound and outbound. manage and monitor all of your calls while remaining in complete control with our easy to use app.

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Go Beyond Chatbots With Conversational AI

Easily create and launch an intelligent, personalised conversational bot. With Conversational AI Cloud create a chatbot, voice bot, knowledge base, virtual agent complete conversational website.

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Be Available on Any Channel...

...And Make Omnichannel The Standard

Build Mobile Marketing Campaigns

Build Mobile Marketing Campaigns

Set up complex, multi-channel communication channels to create long-term client connections. Save time and be more productive by using a single platform for all of your client interactions across several mobile channels.

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Unlock Your Customer Data and Automate

Unlock Your Customer Data and Automate

Change your marketing strategy and centralise your customer data within our Customer Data Platform. Connect numerous data sources into a single unified customer profile and use personalised processes to automate your marketing.

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See Customer Support Success From Customer Contact

Our customers include companies in retail, service, leisure, travel, events, and more. Contact us and we'll help you set up the best use Customer Contact within your business.

Be Inspired - Download Our Guides

Boost Your Brand’s Service And Support Quality Today

Increase sales, streamline support and resolve queries faster with Customer Contact. Register on our platform to get started with the on boarding process.

Open the PlatformRead the onboarding guide

Latest articles

evolution-social-media-in-tourism
Apr 24, 2023 • Customer Experience

From Inspiration to Booking: The Evolution of Travel Planning through Social Media

Attention all travel and leisure businesses! If you haven't already, it's time to start tapping into the power of social media. From inspiring wanderlust to providing customer service, social media has revolutionised how people experience leisure and travel. And one tool that has played a significant role in this transformation is Meta.
ecommerce peak moments customer service blog image
Apr 17, 2023 • Customer Experience

Peak Moments in eCommerce: How to Keep Your Customer Service on Point

Customer service is the backbone of any successful business, but when eCommerce peak season rolls around, the pressure to deliver exceptional service skyrockets! With an avalanche of orders pouring in, it's essential for customer service representatives to stay on top of their game. And that's why we've got your back! In this blog, we'll give you the inside scoop on how to prepare your team to handle the surge in demand and maintain a top-notch customer service experience. From tackling common challenges to providing practical solutions, we've got everything you need to get through the peak season with ease.
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Jan 24, 2023 • Customer Experience

How to Use WhatsApp Business for Service Automation

The process of refunding or replacing a product is an inherently sensitive situation that can quickly turn into a source of tension or frustration for customers and businesses alike. Let's face it, when we as consumers are looking for a refund or replacement of a product that we’re unsatisfied with, the idea of having to scroll through lengthy pages of information that may or may not be relevant to what we need to know doesn't exactly fill us with joy; nor does the idea of spending extended lengths of time on hold with customer service.
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Dec 27, 2022 • Customer Experience

Boost patient happiness with healthier conversations

Many of the solutions that were developed and implemented in 2020 could be consolidated in the present, contributing to the definition and adoption of new digital models of care. In addition to video visits, the care options include mobile phone apps as well as use of chatbots, artificial intelligence (AI)–powered diagnostic tools, voice-interface systems, and mobile sensors such as smart watches, oxygen monitors, or thermometers. But how do you adopt the right technology to have healthy conversations with patients?
mobile marketing mistakes
Nov 21, 2022 • Customer Experience

9 mobile marketing mistakes to avoid next year

It’s no secret anymore, consumers expect to be able to engage with brands on their mobile devices. For brands, it is the best channel to reach your customers and to drive sales. While not every business needs a mobile app to meet consumer demand, every business needs a smart mobile marketing strategy. We’ll take you through the mobile marketing errors that shouldn’t be made next year.
customer service trends 2023
Nov 16, 2022 • Customer Experience

Customer service trends for 2023

The customer service industry has had its fair share of challenges over the past two to three years, with COVID forcibly altering the face of customer care, in some cases permanently. Supply chain issues, inflation and cost of living crises have added fuel to the fire and presented significant challenges to an already over-stretched sector.
what-can-an-ai-chatbot-app-do-for-your-customer-call-centre
Nov 02, 2022 • Customer Experience

What Can an AI Chatbot App Do For Your Customer Call Centre?

Our customers are becoming more comfortable with chatbots, as are we, no doubt. In fact, we expect to interact with them on most channels now, from Facebook to WhatsApp; they’re certainly useful and efficient tools.
eCommerce personalization sneakers
Oct 26, 2022 • Customer Experience

Personalization in eCommerce: there's more than 'Hi John'

Every eCommerce player knows personalisation is important. It’s how you build customer trust and comfort, make your messaging meaningful, and keep web shoppers coming back. But fewer realise how deep and broad real personalisation goes.
Infographic logistics and transport
Oct 06, 2022 • Customer Experience

Valuable Customer Engagement for Effective Logistics and Durable Customer Relations

With millions of parcels being delivered on a daily basis, communication have become an integral part in the world of logistics and transport. If there is one thing that customers want, it's helpful information about their parcels.
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