CREATE AI AGENTS FOR CUSTOMER EXPERIENCE, SIMPLY BY CHATTING WITH HALO.
No complex flows. No coding. With HALO, anyone can build AI Agents. Just describe what you need, and HALO turns your words into working AI Agents that work across your channels, automating support, marketing en operations instantly.
Request a demoBuild AI agents by simply describing what you need. HALO understands your words and turns them into working agents
HALO agents don’t just reply, they act. They connect with your tools, update systems, and get real work done.
HALO makes AI creation simple and collaborative, so every team member, not just developers can bring ideas to life.
HALO speaks your language and represents your brand in every interaction. Upload your content and set the tone. With HALO, every response is on-brand. It doesn’t hallucinate or guess, it's build on your identity, your workflows, and your standards.
You control the tone, inputs, and behaviour.
Every response stays on-brand and fact-based.
All replies are traceable to your own knowledge.
HALO isn’t a black box. You stay in control. It shows exactly what your agents say, why they say it, and what actions they take. Review, adjust, and improve every interaction with full visibility into the logic and data behind it.
Review every response with full context.
Give feedback in natural language
Collaborate with your team in one shared view.
There are no press-button menus, or “sorry, I didn’t get that” loops. Customers can speak or type, switch topics, interrupt or change their mind and HALO keeps the conversation going, just like a trained human would. With support for 72 languages and accents, every customer feels heard.
With HALO, you can build agents that offer 24/7 support and handle queries instantly. Equipped with the right tools, they can engage in personalised conversations and perform actions.
HALO let's you effortlessly manage team tickets, prioritise requests, keep teams updated on progress, and create an audit trail for continuous improvement.
Service, and marketing no longer live apart. HALO and CM.com unites everything you need for your customer experience in one platform, combining AI Agents, Messaging, Voice, Data, and Marketing. All developed, owned and operated by CM.com
Giving you full control without third-party complexity. So your teams can move faster and deliver more human experiences at scale.
From chat to voice to messaging every interaction is within the same experience. Stay consistent, personal and on-brand.
All your customer data in one place unified, enriched, and ready for action. Make every interaction personal and perfectly timed within context.
No silos. No confusion. HALO brings service, marketing, and operations together in one workspace.
Everything works together from day one. No custom connectors and patchwork tools. Just one seamless, scalable solution.
One team that knows your company and set-up inside out. Fast answers, no finger-pointing, and real partnership when you need help.
No scattered licenses. We give you access to everything you need with the flexibility to scale as you grow.
No need to bring your own LLMs
Your data will not be used to train LLMs
No hallucinations or prompt injections
No PII is shared with our LLMs
LLMs hosted in Europe
Want to see how HALO would work in your business? Get a tailored demo, built around your use case.
Agentic AI is a type of AI that can act autonomously to accomplish tasks. This means that AI agents can make decisions and take actions on their own, and they can even learn from themselves to improve over time.
Agentic AI can think, learn and adapt without needing constant interference or redirection. 'Agentic' means 'agent-like behavior, such as expressing agency or control on one's own behalf'.
An important component of Agentic AI are AI agents. These AI agents act as virtual employees with a certain degree of autonomy within the Agentic AI framework, designed to perform tasks on behalf of the business.
There are many types of AI agents, from agents that can help with order management to streamline services, give shopping advice to help convert and boost sales, and much more. And there is no real limit to how many AI agents a business can create..
So, how does one control AI agents? First, with a platform that has governance or quality assurance options, by setting clear objectives, and implementing role-based access. This makes sure that there is no unauthorised use possible with the AI tooling. And secondly, by actively monitoring the performance of the AI agents. Use dashboards to keep track on behaviour and results, and tweak the AI agents accordingly to make sure everything works seamlessly and results keep improving.
Imagine customer inquiries being answered 24/7 without wait times, automatic updates on delayed orders, or fully digital shopping assistants guiding customers from browsing to purchase. These are just a few examples of what Agentic AI can achieve. In this article, CM.com’s Marketing Lead AI & SaaS, Sander Harryvan, and Product Marketer, Tom Faas, share their insights on where businesses currently stand in adopting Agentic AI, what the next phase looks like, and why Agentic AI will have a profound impact on the way we do business in the coming years.
In today’s fast-paced world, customers expect instant, seamless service. Whether it’s tracking an order, scheduling an appointment, or managing a return, businesses are under pressure to deliver quick and accurate responses, without driving up costs or overloading their teams. Templated AI agents, powered by agentic AI, are stepping in to meet this challenge.
Chatbots have been a valuable tool in the automation journey, helping businesses handle simple tasks and provide instant responses to customers. However, as customer expectations evolve and business operations grow more complex, chatbots are no longer enough. The future lies in virtual agents: intelligent, autonomous systems that go beyond the limitations of chatbots to deliver seamless, personalised, and efficient interactions. This isn’t about choosing between two tools; it’s about embracing the natural evolution of automation. In this blog, we’ll explore how virtual agents differ from chatbots, why they represent the next step forward, and what they can deliver for your business.
The way consumers search for and process information online is rapidly changing thanks to AI. Where we used to type in search terms, scroll through dozens of results, and manually filter them, we are now getting used to having conversations. With ChatGPT, Google’s AI features, and other assistants, answers come faster and are more relevant. That same way of interacting is now taking over e-commerce at high speed. For retailers, this is the moment to step in: the web shop as we know it—where customers have to actively search themselves—is giving way to personal conversations that directly lead to action.
An AI platform isn’t just another tool you purchase. It’s the foundation on which your organisation operates and innovates. The choices you make today will shape how you work in the future. While you may start with just a few agents supporting specific use cases, over time more processes will be taken over by agents. That’s why it’s critical to ensure the foundation you lay now is cohesive, scalable, and backed by solid governance and compliance.
The live events industry - from sports matches to festivals and concerts - is under pressure. Fans demand more, technology evolves constantly, and internal teams are stretched thin. In this shifting landscape, AI agents aren't here to replace people, but to amplify them - bringing structure, speed, and clarity where it's needed most.
AI agents aren’t just shaping the future they’re transforming how companies serve and connect with their customers right now. From answering service requests instantly, to guiding shoppers through a purchase, to spotting upsell opportunities in real time, the question is no longer if you should implement AI, but how quickly you can put it to work.
In a world where AI agents are becoming the norm, the real challenge isn’t understanding what they can do but imagining how they can work for you. AI Agents are more than just automation tools; they’re customisable digital colleagues, ready to take on roles tailored to your unique business needs. The possibilities are endless, but it’s not always easy to know where to start. It's time to spark your creativity. From streamlining niche processes to handling tasks you didn’t even realise could be automated, AI Agents can integrate seamlessly into your team. Here are some fresh ideas to inspire your next digital colleague.
Are your customer communication tools keeping up with today’s fast-changing expectations? In a world where seamless, personalised interactions are the norm, choosing the right AI platform has never been more critical. What was once an operational concern for service or marketing departments has now become a core strategic issue for leadership teams. In customer experience focused industries like e-commerce and travel the question is no longer just about improving efficiency, it’s about staying competitive in a market where customer expectations evolve daily.
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