Create rich and intelligent voice experiences

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There is more to voice than just making calls

Reaching your customer by phone or having customers call you, is the core reason to implement voice as a communication channel. However, the way you implement it has great impact on your business efficiency and the success rate of your calls.
CM’s voice solutions enable you to automate repetitive call flows. Build advanced inbound and outbound interactive voice response (IVR) applications, or send out personalized voice marketing campaigns using our APIs. You can either do it yourself, or rely on CM’s decades of in-house experience to build tailor-made voice applications for you.

  1. Customer experience
    Enhanced customer experience through a streamlined inbound call flow
  2. Untapped possibilities
    Explore the possibilities of voice as an additional outbound communication channel
  3. Cost efficient
    Save costs by automating and optimizing your voice traffic

Voice API

Build your own interactive voice experiences

Imagine a digital toolbox filled with small building blocks that enable you to easily code your own interactive call flows. That is what the CM Voice API offers. Including features such as Text-2-Speech, Outbound & Inbound calls and DTMF, your creativity is the limit of what you can build. All this without requiring investments in expensive telephony systems or in depth voice knowledge.

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automated voice api

Voice Messages

Send Text-2-Speech and pre-recorded voice calls

Voice is a powerful channel to convey a message to your customers. Be it appointment reminders, one-time-passwords, surveys or marketing campaigns, CM enables you to send these out through Voice. Use Text-2-speech as an addition to SMS and Push, or send pre-recorded voice messages to add a personal, high-impact touch to your marketing campaigns.

Go to Voice messages details
voice message


Create advanced inbound voice campaigns

Create IVR Inbound campaigns with a few clicks using the user-friendly VoiceWizard webtool. Upload and sort voice prompts, design scenarios and get extensive reporting. The IVR VoiceWizard is an online webtool to create and manage simple Inbound IVR actions and "Call&Win" campaigns. The tool allows you to set up new campaigns, manage existing ones, select winners and view reporting. Would you like to receive more information about Voice Wizard? Contact us now, we are happy to tell you more about it.

automate calls voicewizard

IVR Service

Are you in need of a complex interactive voice application, but don’t have the resources to build it yourself? With CM’s IVR Service we offer you a tailor-made solution, utilizing our years of experience in designing IVR. This includes a high volume platform, a professional recording studio for prerecorded messages and 24/7 availability. Would you like to receive more information about our IVR Service? Contact us now, we are happy to tell you more about it.

IVR Service

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