Intelligent and
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Interactive voice: more than just making calls

You want to reach customers by phone or want them to call you? The way you implement voice as a communication channel has great impact on your business efficiency. As well as on the success rate of your calls.

Our voice solutions enable you to automate repetitive call flows. Build advanced inbound and outbound interactive voice response (IVR) applications. Or send out personalised voice marketing campaigns using our API's. You can choose to build your applications yourself. Or you can rely on CM’s decades of in-house experience to build tailor-made voice applications for you.

  1. Customer experience
    Enhance customer experience through a streamlined inbound call flow
  2. Untapped possibilities
    Explore the possibilities of voice as an additional outbound communication channel
  3. Cost efficient
    Save costs by automating and optimizing voice traffic

Interactive voice API

Build your own interactive voice experiences

Imagine a digital toolbox filled with building blocks. These blocks enable you to easily code your own interactive call flows. That is what the CM Voice API offers. Including features as Text-2-Speech, Outbound & Inbound calls and DTMF, your creativity is the limit of what you can build. All this without requiring investments in expensive telephony systems or in depth voice knowledge.

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automated voice api

Voice Messages

Send Text-2-Speech and pre-recorded voice calls

Voice is a powerful channel to convey a message to customers. Whether used for appointment reminders, one-time-passwords, surveys or marketing campaigns. CM enables you to send these out through Voice. Use Text-2-speech as an addition to SMS and Push, or send pre-recorded voice messages to add a personal, high-impact touch to your marketing campaigns.

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Create advanced inbound interactive voice campaigns

Create IVR Inbound campaigns with a few clicks using the user-friendly VoiceWizard webtool. Upload and sort voice prompts, design scenarios and get extensive reporting. The IVR VoiceWizard is an online webtool to create and manage Inbound IVR actions and "Call&Win" campaigns. The tool allows you to set up campaigns, manage existing ones, select winners and view reporting. Would you like to receive more information about Voice Wizard? Contact us now, so we can tell you all about it.

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IVR Service

Get tailor made interactive voice response solutions

Are you in need of a complex interactive voice response application, but don’t have the resources to build it yourself? With the IVR Service we offer you a tailor-made solution, utilizing our years of experience in designing IVR. This includes a high volume platform, a professional recording studio for pre-recorded messages and 24/7 availability. Would you like to receive more information about our IVR Service? Contact us now, so we can tell you more about it.

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IVR Service
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