Discover Our Scalable Voice Solutions
Whether you're a contact center, an enterprise, or need SIP for a wholesale solution, our scalable platform offers you the solution you need.
Build your own outbound voice applications with our Voice API Apps, without the complexity of integrating voice functionalities yourself.
We deliver global direct dial-in (DDI), Toll-Free and Premium numbers and can easily port your existing numbers to the CM.com platform.
Benefit from premium call quality through our global geo-redundant platform. Connect your phone system with our SIP Trunk and make quality calls at the lowest cost.
Create and configure multiple SIP trunks
Get detailed insight into your call history
Request and configure new numbers
Download prices per country and operator
Do want to implement additional voice functionalities on top, or instead of our SIP Trunking service?
You now have access to our comprehensive set of APIs, enabling you to build voice applications with our prefab building blocks.
Text to speech or audio notifications
One Time Passwords (OTPs)
Call Forwarding and DTMF input
Easily scale your Concurrent Channels and Call Setups per Second
Port your existing phone numbers easily to the CM.com platform
Get insights into detailed information about each call for anti-fraud purposes
Making sure you can call your customers is one thing. Enabling customers to call you might be even more important.
We deliver global direct dial-in (DDI), Toll-Free and Premium numbers and port your existing numbers to the CM.com platform.
Direct Dial-in (DDI) Inbound Numbers
Toll-Free Inbound Numbers
Worldwide Coverage
Easily scale your Concurrent Channels and Call Setups per Second. CM.com is able to handle both your inbound as well as outbound capacity. Get insights into detailed information about each call for anti-fraud purposes, such as timestamp, destination, surcharges, and more.
Contact UsOur Voice platform is a scalable VoIP solution with everything you need as a business or contact center to make, receive and automate your phone calls.
Connect your phone system with our SIP Trunk and make calls at the lowest cost or automate recurring questions and implement additional voice functionalities with our set of Voice APIs.
Watch the video to get a first impression of our Voice platform.
We give you full control over your SIP trunks via one easy to use cloud app. Use the Voice Management app to setup, configure and manage your SIP trunks. The app puts you 100% in charge of your trunks and provides detailed insights into your usage.
Want to know what’s going on with your voice traffic any time of day? With Voice Analytics you have real-time insight in your voice data, including volume, destinations, cost and quality statistics.
Detailed insight in your calls is essential for billing, cost control, and anti-fraud purposes. Using our cloud tooling, or nifty API, you get instant access to Call Detail Records (CDR).
Voicebots are growing in popularity and are arguably one of the biggest Customer Experience trends of the moment. But what exactly are voicebots? And how can they help your business? Discover our Conversational IVR Solution and read all about voicebots in this blog.
Who says Gen Z and millennials don’t like to pick up the phone and call? In many cases, the telephone is the preferred customer support contact method for 69% of consumers of all ages. At the same time, Google searches for “phone number customer service” in the US have continued to increase steadily over the past five years.
Thinking of customer service, the first image that comes to mind is people with headsets in a call center. Those days are gone – with all messaging channels playing a vital role in our daily lives, the call center has evolved into a contact center. We expect to communicate with companies as we do with friends and family. Sometimes a quick chat will do, while another time you prefer a phone conversation. At CM.com we understand this. That’s why we’ve added Voice as a channel to Mobile Service Cloud: connecting customers and companies via phone, and any messaging channel. In this article, you’ll find out more about Voice in Mobile Service Cloud.
What's more impactful than a personal, spoken message? The human voice is one of the most powerful ways to convey information to your customers, supporters, and employees. But how can you do it at scale? Voice campaigns enable you to reach people effectively, boosting engagement and reach while controlling costs.
The next time you walk into your favorite brick-and-mortar clothing store, try noting the number of service interactions you encounter in a single visit. You won't get a similar experience online. It's time for multichannel retailers to reimagine the customer experience in a digital setting. Think — immersive, personalized experiences that grab shoppers' attention.
Microsoft Teams has become a staple of the business world. Part of its boost in popularity is thanks to the fact that working from home became the norm in recent times. That it is currently one of the fastest growing products in the world should come as no surprise. Microsoft Teams handles our internal communications, meetings and offers options for document management and app integrations. But did you know you can also use it as a platform to make business calls?
If a business process or a system can be done better, faster, and cheaper, then it makes sense to embrace it wholeheartedly. That said, what do you know about VoIP?
Welcome to BYOC. In as little as two clicks you can avoid spending hundreds of Euros and weeks of integrations, extending your choice of SIP Trunk providers.
Sending SMS messages is easy, although there are some details that need attention. There is, for instance, quite some confusion in how to format telephone numbers correctly.
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