Contact Help
Contact Register
Back to blog
WhatsApp

Introducing WhatsApp sandbox: 3 easy ways to start testing and developing right away!

29 October 2020 (Updated 1 month ago) • 3 minutes read

Want to start testing and developing your WhatsApp Business solution and flow without waiting for your WhatsApp Business Account to be approved? Now you can with our WhatsApp sandbox testing environment.

WhatsApp Sandbox

You've decided that you want to start using WhatsApp Business Solution to interact with your customers. Now you can request your WhatsApp Business Account and start testing straight away in our sandbox environment.

What is the CM.com WhatsApp sandbox?

To help you off to a flying start, we now offer a sandbox environment. No need to wait, you can test your API integration instantly and start developing your solutions.

After whitelisting your personal phone numbers to one of our WhatsApp test numbers you can test your API integration instantly.

You can connect up to three phone numbers to the sandbox and when you send a message from one of these three whitelisted numbers to the sandbox WhatsApp profile, those messages will be delivered to your CM.com account. What this means is that you can immediately start to develop your application and test your flow and tools using three different methods:

3 ways you can start testing WhatsApp with our sandbox:

  1. Use our Customer Contact app: get a feeling for our multi-channel messaging platform which allows you to manage all your customer conversations in one place.
  2. Via a Webhook and our unique Business Messaging API: you can start developing your process and bots on your own software and apps for incoming and outgoing messages.
  3. By forwarding incoming messages to a specific email address.

How do I set it up and get started?

First you’ll need to login to the CM.com platform and check that you have credit on your account. Once that’s done it’s simple to set the sandbox up in Channels. In the video below, Remco talks us through the process.


There’s a step-by-step guide to setting the sandbox up in our help center.

Did you know that our Business Messaging API allows you to communicate across all our messaging channels?

The CM.com Business Messaging API enables you to send messages from your system to mobile phones all around the world. This RESTful API is the main interface between your application and the CM Platform and can be implemented to communicate via various communication channels - among others SMS, WhatsApp, RCS and Viber. We accept single messages, but also very high volumes. Core capability of this API is that it can cope with various communication channels and high throughput.

Don't wait and start testing right away!

Go to WhatsApp sandbox
Tags
CM.com
connects tens of thousands of companies with millions of consumers via their mobile phone each day. Behind the scenes, from our innovative platform, CM makes sure companies can use these millions of messages, phone calls and payments to become part of people’s lives.

Related articles

WhatsApp for Business: the new way to engage with your customers

Aug 26, 2021 • WhatsApp
The popularity of WhatsApp as a mobile messaging app is steadily growing and with good reason. With 2 billion active daily users sending 65 billion messages every day, in 180 countries and 60 languages, it’s no surprise that Facebook (the developers behind WhatsApp) expanded their platform to include a business application: WhatsApp Business.

WhatsApp Business: more types of proactive messages now available

Jul 18, 2021 • WhatsApp
Have you heard? WhatsApp allows more types of proactive messages to its services and that’s awesome news for your business! It means that you will be able to serve your customers more information they choose to receive.

Are you making these mobile marketing mistakes?

Jun 07, 2021 • Mobile Marketing Cloud
It’s no secret anymore, consumers expect to be able to engage with brands on their mobile devices. For brands, it is the best channel to reach your customers and to drive sales. While not every business needs a mobile app to meet consumer demand, every business needs a smart mobile marketing strategy. But are you making these mobile marketing errors?

Everything businesses need to know about integrating Instagram Messaging via API

Jun 04, 2021 • Messaging Channels
During the annual F8 conference, Facebook announced the roll-out of their Messenger API to support Instagram Messaging. In addition to Facebook Messenger, the Facebook Messenger API now also supports Instagram Messaging! The API allows businesses to manage all messages initiated by people at scale. Let’s dive into Instagram Messaging and learn how your business can use this social media platform to improve your customer experience and drive sales.

Platform Updates: March 2021

Mar 24, 2021 • Platform Features
Every day, over a hundred developers are working on improving the CM.com platform. In this update, we want to inform you about the latest changes made to improve your platform experience.

The role of chatbots in a post-COVID world

Mar 17, 2021 • Artificial Intelligence (AI)
From single-purpose programmes that respond to common consumer queries, to advanced digital assistants that evolve as they process information, chatbots – or conversational agents – are becoming an increasingly popular way for businesses to deliver proactive and personalised services to their customers.

13 benefits of conversational chatbots

Jan 13, 2021 • Messaging Channels
Communicating with customers efficiently is more important than ever — but doing so isn’t always easy. Chatbots are an increasingly popular form of artificial intelligence in the business world, enabling companies to serve customers’ needs without human intervention. Today, we’ll explain the benefits of chatbots to help you determine if they're the right tool to integrate into your customer service strategy.

Service as you know it will disappear in 5 years

Nov 02, 2020 • Mobile Service Cloud
Customer service has traditionally relied on channels such as email, phone and face-to-face contact, but the industry is changing rapidly. As people begin to rely on digital support more than ever, service as you know it will be dead in 5 years. In this article you'll learn about the main drivers of changing customer service and how to tackle these challenges.

Better customer service through your customers' favourite channel

Oct 30, 2020 • Mobile Service Cloud
The time of only physical customer service belongs to a faraway past. Since phone calls, emails, web forms and even messaging channels were introduced, it's become easier for customers to connect with businesses. Your customers expect you to be available via their preferred communication channels, regardless of the channel, the time and/or their location. The question is: can your customers already reach you on all these channels?
CM.com
United Kingdom | English
Select your region
+44 20 3868 7140
CM.com is a GSMA Member

Is this region a better fit for you?

Go