Start your journey to first-class customer service.

Engage in conversations anywhere in the world, in any timezone, and in the way that works best for your customer.

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Solutions Travel

Travel in numbers

148 m

travel bookings are completed online every single year worldwide (Condor Ferries)

60%

of travellers worldwide believe in the importance of technology to minimise human interaction when travelling (Statista)

45%

of UK travellers feel comfortable researching and booking trips to new destinations using only their mobile (Condor Ferries)

51%

of travellers worldwide use the web as a source of inspiration for holidays (Statista)

Are you free to talk?

Your customers want to talk to you on their favorite channel. Make sure they can, by using CM.com's mobile messaging channels.

Interested in a demo?Our Solutions

WhatsApp
Facebook
RCS
Viber
SMS
Twitter
Apple Business Chat
Mobile Marketing Cloud

Create first-class customer experiences

Guests want to enjoy themselves. From the booking to the journey and the stay at the destination. They need to be able to rely on the service you offer to make their vacation unforgettable.

Empower your marketers to create first-class customer experiences that increase engagement and conversion. Our Mobile Marketing Cloud is the only omnichannel customer engagement solution that includes all mobile messaging channels like SMS and WhatsApp. 

Mobile Marketing Cloud
Staying in touch is important.

Be there for your customers, anytime, anywhere

When can your customers reach you? 9 to 5? 24/7? 365 days a year? Now that your customers can contact you from anywhere in the world, at any time, on any device and on any platform, you need to expand your traditional messaging channels beyond phone or email.

You need WhatsApp, Facebook Messenger, Apple Business Chat, Viber, and other instant messaging channels. Thankfully, our Mobile Service Cloud can help you implement all of them in one, easy-to-use dashboard.

Mobile Service Cloud

Start the Journey to First-Class Service

Mini travel guide

Download: Mini travel guide

Soon, travelling will be fully possible again, and everyone will book his or her dream trip. Read this paper to make sure you can talk to your customer throughout their journey, really help them and provide the service they expect.

Download the guide

How CM.com can help your business

Optimal Accessibility

Guests can reach you easily, anytime, anywhere. Through their favorite channel. Wherever they are in the world.

Fast Response Time

A quick response contributes to a carefree vacation. With Mobile Service Cloud, you can respond quickly and efficiently.

Personal Communications

Tailor your communications to your customer. To where they are. To what they're doing. And to who they are.

No Question Unanswered

Travellers have many questions, especially during the COVID-19 pandemic. With the right software, you can answer them all.

Scale-up When Necessary

Prepare for peak season. Scale-up in time with additional customer service staff and consider the possibility of automating elements of your customer contact. 

Deliver personalised customer engagements today. 

We'd love to help your business realise the power of conversational commerce. Click the link below to speak to our sales team and schedule a demo.

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