Increase customers satisfaction, sales and gain more loyal customers through efficient customer service.
Meet customers in their moment of need, directly from Google Search, Maps, or across your owned channels.
Create a distinctive customer experience. Set the standard for your industry, and put your business on the map.
Google's Business Messages allows you to meet customers in their moment of need. Whenever your customers are searching for products, looking for a local business, want to make a purchase, or need support. Google's Business Messages enables you to become seamlessly discoverable across multiple entry points!
Google Search
Google Maps
Your owned channels, like your website
More places on Android, like within apps
On Google's Business Messages, customers initiate the conversation whenever it's convenient for them. Conversations take place on a Google messaging surface available on iOS and Android.
Create and add value during the complete customer journey with rich features, from discovery to the purchasing moment. Use carousels & cards for richer engagement, smarty reply chips for quicker responses, or chatbot capabilities and smart automation to provide personalised on demand support.
Request Early AccessIntegrate directly with our Business Messaging API and connect to your customers on their preferred channels. Our API combines multiple communication channels into a single platform. Get access to high volume two-way messaging and global reach capabilities.
Read moreOne solution with everything you need to provide a seamless customer experience, anytime, anywhere. Interact with your customers through their preferred channel via one Omnichannel Inbox, or automate your conversations with a chatbot. For a five-star service.
Read moreGoogle's Business Messages is just one of many messaging channels used by more and more brands. Chat with your customers on their preferred mobile channels.
Download GuideGoogle's Business Messages is implemented in our solutions. We help you easily integrate Google's Business Messages to your workflow. Provide the perfect customer experience and be there, when and where your customers need you.
Request early access to get started or reach out for more information.
Request More InformationSelect a region to show relevant information. This may change the language.
Is this region a better fit for you?
+44 20 3868 7140
