Welcome to the future of customer engagement with Google Business Messages. Revolutionise how you connect with your audience, meeting their search needs when they need you most, whether for products, local businesses, purchases, or support.
Elevate your customer service with Google Business Messages, fostering direct and personalised communication with your audience.
Enable customers to initiate conversations easily through Google Search and Maps, offering real-time support for their inquiries and issues.
Keep customers informed about their order status, shipping details, and delivery updates through Google Business Messages, providing a seamless and transparent experience.
Let customers schedule appointments and reservations via Google Business Messages to provide a seamless booking experience.
Utilise real-time chat for customers to share experiences, rate services, and make specific requests, enhancing your ability to respond promptly and elevate the guest experience.
Elevate your customer service with Google's Business Messages, fostering direct and personalised communication with your audience.
Make it easy for customers to view products and make orders. Use multi-product and single-product messages to highlight your products or services directly with Google Business Messages.
Deliver personalised advice at critical decision points. Consumers are more likely to complete purchases when they receive tailored recommendations during these conversations.
Engage in a seamless chat experience where you can explore product options and receive instant pickup confirmations. Say goodbye to the wait and hello to efficient shopping.
Engage customers, offer personalised product recommendations, guide purchasing decisions, and facilitate transactions—all within a single chat interface.
Engage customers on Google Search and Maps. Provide instant support during their searches to create a seamless experience.
Deploy a chatbot to automate tasks and FAQs, easing your team's workload to improve customer satisfaction.
Boost customer engagement with Google Business Messages' powerful features and rich media, such as quick replies.
Customers search for your business on Google. Ensure they find you in one click. Integrate Google Business Messages for an exceptional customer experience.
Speak to an expertIntegrate Google Business Messages directly through our Connectivity platform. Our API combines multiple communication channels into a single platform.
Want to provide customer service via Google Business Messages? With Mobile Service Cloud, you can interact with your customers in one easy-to-use inbox.
Organisations face a significant challenge in effectively managing overdue payments and cash flow in a positive light with customers. To collect payments while keeping relationships intact and increasing engagement, SMS has emerged as a powerful, efficient and convenient tool for both businesses and customers. In this blog, we’ll explore how to effectively use SMS for late payments, highlighting its benefits and best practices.
Every successful eCommerce strategy should aim to optimise customer communication across the entire buying journey. Why? The customer buying journey isn't limited to the point of sale alone. It encompasses everything leading up to purchase and everything afterwards. So, businesses need to engage and assist customers during the pre-sale, purchase and post-purchase stages - via a channel available to all - to create a successful eCommerce strategy.
While SMS is one of the oldest messaging services, the rise of instant messaging channels made a dent in its traffic. Why? Compared to the newer channels with rich features, SMS is relatively basic in its features, with plain text messages and a character limit of 160. Yet in customer communication, basic is often effective. So much so, that SMS is still one of the most impactful communication channels today. But how can it add value to your business? In this blog, we explore the popularity and key use cases of this ever-lasting channel.
WhatsApp and Facebook Messenger are both established messaging channels for customer engagement. But what are the differences? Which advantages does each channel have for what business use case?
With two billion daily active users globally and ten million downloads annually in the UK, WhatsApp is one of the most popular messaging channels. The WhatsApp Business Platform enables businesses to utilise this channel to connect with customers. It offers a variety of powerful engagement tools to enhance customer communication and boost sales. And now, WhatsApp has added another innovative feature: WhatsApp Carousel.
In today's fast-paced world, the need to capture fans' attention and build loyalty remains a key challenge for independent event organisers. Developing campaigns to boost ticket sales and cut through the noise in this increasingly crowded industry can feel challenging.
In the dynamic landscape of retail and eCommerce, staying relevant through social commerce has never been more challenging. Social media platforms have emerged as indispensable allies for businesses, reshaping how brands connect with their audience. Among these platforms, Instagram stands tall, boasting a colossal user base of two billion active users globally, 90% of which follow one or more business accounts. Instagram enables them to interact with brands on a more meaningful level.
During the Black Friday rush, retailers significantly increase SMS traffic to share exclusive deals, limited-time offers, and early access with customers. In 2022, brands sent 68% more SMS messages on Black Friday. By harnessing the power of this popular communication channel, businesses can reach eager shoppers, boost engagement and drive conversions. Some SMS campaigns have delivered an incredible 2000% return on investment (ROI) during Black Friday. Yet, with increased traffic, retailers must effectively manage and measure SMS campaigns to truly capitalise on the Black Friday weekend.
Black Friday stands out as one of the most anticipated shopping events of the year, with half (51%) of UK adults planning to spend during the Black Friday weekend, higher than the 39% planning to spend in 2022. With this, big and small businesses will strive for maximum exposure. Yet, this task is far from straightforward. Retailers must compete to be visible, overcome high advertising costs, and meet escalating customer expectations to cut through the noise and drive conversion. Moreover, every touchpoint in the customer journey represents a make-or-break opportunity to form relationships and drive transactions or risk losing a consumer’s interest and trust.
Select a region to show relevant information. This may change the language.