WhatsApp Chatbot
Over 65% of online shoppers prefer WhatsApp for service, and for more than 61% of customers, WhatsApp is the go-to channel for business communication.
If you're considering WhatsApp for your business, you're in sync with your customers' preference but you might be wondering:
How can I scale up while keeping top-notch service?
Scripted or AI chatbots—which route is best?
We can help you answer these questions. But let's start with the basics: What's a WhatsApp chatbot exactly?
A WhatsApp chatbot is automated software that uses pre-set rules or AI to engage with users on WhatsApp. At CM.com, we offer both options.
WISMO chatbots allow customers to easily self-serve and track orders.
Whether scripted or AI-driven, capitalise on WhatsApp's user-friendly and popular platform to effortlessly acquire more customers. AI chatbots deliver personalised interactions, learned from real-time agent conversations, paving the way for increased customer acquisition.
WhatsApp notifications, be it for abandoned carts or wish lists, promise higher conversions, guaranteed opens, and seamless integration with CRMs and eCommerce platforms.
Experience the future of insurance quotes and claims with WhatsApp, where sharing is instant, secure, and hassle-free.
Gather industry-wide feedback with ease, allowing customers to select convenient survey response times through WhatsApp.
WhatsApp chatbots empower your agents to tackle complex matters by managing routine inquiries. But ensuring a seamless, context-driven bot-to-agent transition is crucial for optimal support. Explore our latest features designed to enhance your conversational experience.
Empower customers to stay informed by utilising WhatsApp chatbots for self-service order updates, rescheduling and tracking.
Take the load off your service team through WhatsApp chatbots for seamless appointment and viewing rescheduling.
Enhance efficiency by deploying an FAQ chatbot to address common queries. Assist customers in finding accurate information and alleviate the workload on your customer service team.
Our AI and Scripted chatbot software empowers you to create engaging conversations that seamlessly handle common inquiries, support requests, and sales interactions on WhatsApp. Say goodbye to dependencies on developers or external partners for top-tier automated customer service. Our platform simplifies chatbot creation and management, facilitating smooth, context-driven transitions to customer support software when agent assistance is required.
Enjoy an intuitive drag-and-drop chatbot builder
Utilise an easy-to-navigate CMS for designing conversations
Enhance engagement with rich media
CM.com has been awarded the Competitive Strategy Leadership Award by Frost and Sullivan for our exceptional performance in the Conversational AI domain. This recognition is a testament to our dedication to innovation and groundbreaking product design.
Read the full reportCM.com offers us a full package. The sales and communication processes, all integrated with our ability to gather data conveniently and efficiently, mean that Aynjil’s in-house tech ecosystem is easily manageable and can grow as Aynjil grows.
Starting small, we soon realised the need to scale up – from consumer to business markets, and even expanding into multiple languages. Imagine the convenience of deploying different languages without rewriting each bot utilising one source. This is why we opted for the conversational AI.
WhatsApp has given us a powerful communication solution. We’ve reached our audience proactively rather than merely managing crises reactively. CM.com’s tools and systems have changed the way we put the latest technology to work in the service of our customers.
PaySpace's decision to choose CM.com as their meta business partner for WhatsApp Business was influenced by several factors, including local presence, a favourable pricing model, and ease of integration. The collaboration with the local team in South Africa has been exceptional.
A WhatsApp chatbot is software that responds to messages on WhatsApp using written language. It can be rule-based or NLP-based, offering structured or human-like conversations. These WhatsApp bots work 24/7, handling multiple conversations at once, providing instant info about services.
Operating around the clock, WhatsApp bots can handle multiple conversations concurrently. They serve to provide instant responses, offering information about a company's offerings or services.
Learn moreA scripted chatbot follows a script. If a human asks a question, the bot tracks the script of predefined answers to give the correct answer. An AI chatbot uses Conversational AI and Natural Language Processing (NLP) to provide the best possible solution. AI chatbots are more intelligent and can handle more complex conversations.
You can build a chatbot inside WhatsApp through CM.com. Our chatbots are compatible with the infrastructure and systems that your business currently uses and can be easily integrated with little or no code. In addition, you can integrate your data to make it even smarter and more effective with the passing of time. With standardised integrations ready to go, any configuration is possible. It’s truly a plug-and-play set-up.
Before deploying a chatbot on WhatsApp, there are a few pre-requisites to follow:
• To initiate the process, you must apply and secure approval for WhatsApp Business Platform (API) integration. This step is essential for bringing your chatbot to life on the platform.
• Ensure that your business is verified on Facebook, as WhatsApp API access requires a verified Facebook business.
• Register a WhatsApp Business account and number.
• WhatsApp will activate your number after verifying it with an OTP.
Black Friday remains a highly anticipated shopping event, having witnessed a 3.5% global increase in online sales, reaching an impressive $65.3 billion in 2022. In light of this, businesses, both large and small, are in fierce competition for maximum visibility. Nevertheless, this task is anything but simple. Retailers find themselves grappling with the need to stand out, contend with steep advertising costs, and meet the ever-rising expectations of consumers.
Safeguarding company data against security threats should be on the top of the priorities list for every modern company. Especially since A2P, or application-to-person messaging fraud is on the rise. Read all about the different types of A2P fraud and what steps you can take to avoid being the next victim.
Facebook. Instagram. TikTok. There’s a rainbow of social media channels available to customers today. Some are visual; some are about connecting with friends; others are more business-like. But if there’s a single channel that spans communication in all its varieties, it’s Meta-owned WhatsApp.
Two Factor Authentication, or 2FA, is an effective way to protect your data and your customers. But how do you set up Two Factor Authentication? And what messaging channels can be used for 2FA?
WhatsApp has a number of policies in place to help them improve the overall customer experience and build a more positive relationship between consumers and online businesses. One such policy specifies that, before sending any messages to your customer through WhatsApp Business, companies must first receive consent to do so.
Chances are that you've received One Time Passwords (OTPs) before, often via SMS or email. But did you know there might be an even better platform to send OTPs on? WhatsApp Business Platform allows you to send One Time Passwords on your customers' favourite messaging channel, enhancing the customer experience and improving customer relations.
There are several ways to use WhatsApp Business to communicate with your customers. One way is via the customer care window, in which case the customer initiates the conversation. If you want to reach out to your customer first – once you have received an opt-in from them to do so - you can make use of the WhatsApp Business Message Templates.
WhatsApp Business Platform has a wide range of exciting features to optimize communication with your customers at every touchpoint of the customer journey. To better facilitate these features, Meta has divided the different conversations one can have with their customers into four categories. Let's explore!
There are many ways to use WhatsApp Business to communicate with your customers. Utilising WhatsApp Business Message Templates makes your life easier and creates a professional, engaging experience every time.
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