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Mobile Service Cloud

Scripted Chatbot

Build scripted chatbot flows across any channel with Mobile Service Cloud, the #1 customer service solution.

Mobile Service Cloud next icon Scripted Chatbot

A Chatbot On Every Channel

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Website Bot

A chatbot on your website can help users directly on the page. A quick and easy way to ask something.

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WhatsApp Bot

Make sure you are available via WhatsApp for your customers. With a WhatsApp Chatbot, you guarantee swift responses.

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Facebook Messenger Bot

Answer all messages on Facebook instantly. A Chatbot on Facebook Messenger helps you to improve the contact.

Drag-and-drop CMS

Code Free Chatbot Builder

Easily build scripted conversations in the drag & drop interface. Use the blocks and drag them into the flow builder. You can add different entry points, input variables and logic to define the conversation.

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    No development skills needed

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    Easy-to-use Flow Builder

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    Drag & drop interface


Enrich Conversations With Media

Use the Channel of your chatbot to the fullest. With the rich features, you can share pictures, movies, sound, or even location. Very useful when you want to guide people to your store or restaurant.

Emoticons can also enhance the experience. Or use a menu to guide users through the flow. By using numbers, they can get new content.

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    Images & GIFs

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    Audio & Video

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Scripted Chatbot Benefits

A chatbot is your colleague that's always at work. Ready to help day & night.

Use a Scripted Chatbot on any channel: from WhatsApp to Website.

No coding skills required - easily build scripts in the drag & drop interface.

Sometimes human contact is necessary. Easily hand or take over the conversation.

Enrich conversations with media such as images, video, audio, or even location. bot

Easy Handover To Live Agent

Within Mobile Service Cloud, there are two options: handover or takeover by a live agent. In the Agent Inbox, you can see the entire conversation the customer has with the bot. Easy to follow up.


When the bot has gathered enough information, it can hand the conversation over to a live agent. Or, when the bot is not able to answer, the customer asks for a human, or the flow has ended.


Within Mobile Service Cloud, you can interrupt or take over the conversation at any time. When you notice a customer is stuck or requires emotional or more complex support, you can help them out.

Coca-Cola x Coca-Cola

Coca-Cola, which always meets its consumers with innovative promotions, chose our Scripted Chatbot in WhatsApp for its UEFA Euro 2020"Scan. Enter. Win." campaign.

Many consumers participate in Coca-Cola's "Scan. Enter. Win." campaigns, which are effective promotional activities for big events. With our Scripted Chatbot, Coca-Cola took its customer experience to the next level.

Read the full case study

Launch a Chatbot on Any Messaging Channel

Within Mobile Service Cloud, you have the option to create a scripted chatbot. You can easily create flows to help bots and customers interact.

Launch the chatbot on any channel: for your WhatsApp or Instagram chatbot.

Watch to demo video with Senior Product Manager, Rutger de Ruiter, to discover how to launch a chatbot on any messaging channel.

Book a demo
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