previous icon Back to blog
Jan 15, 2020
3 minutes read

RMAs WhatsApp Business virtual assistant simplifies employee compliance for businesses

Mutual assurance organisation Rand Mutual Assurance (RMA) provides injury on duty insurance to employees in the mining and metals industry. Using the WhatsApp Business solution, they’ve now made it easier for SMEs to comply with South African regulations.

For South African companies, employee welfare is an issue you simply cannot afford to ignore.

Ensuring that your employees work under conditions that meet the requirements of the prescribed labor laws, not only benefits their health on a personal and physical level.

It also helps maintain the long-term well-being of your company.

In a country where small-to-medium enterprises (SMEs) are constantly challenged by stringent regulations and the market-advantage of bigger businesses, the knowledge of an expert in employee compliance will benefit business practices.

Rand Mutual Assurance

RMA is focused on the receipt, adjudication and administration of workers’ compensation claims, which includes the payment of medical costs, once-off disability payments and the continuous pay-out of pensions in the case of severe disability or death.

To support this process, RMA offers a market leading claims management IT system.

The integrated system ensures high levels of service and a quick and paperless claims procedure.

Moreover, the system now also incorporates the ease of use that is offered with the communication channel WhatsApp.

RMA’s WhatsApp Business virtual assistant

Through a partnership with, RMA has created a WhatsApp Business virtual assistant to make it easier for SMEs to comply with the country’s regulations.

Through the WhatsApp Business virtual assistant, SMEs can do their compliancy assessment with ease.

These SMEs can declare the number of employees they have and the average earnings per employee, thus guaranteeing compliance.

All this is done within the context of utmost confidentiality.

Should SMEs require access to real human support beyond the virtual assistant, this is also possible.

The video below shows how easily the compliancy assessment can be performed.

In order to provide this WhatsApp virtual assistant, RMA collaborated with several experts with the required in-depth knowledge.

eSoft Development and Technologies was responsible for the development of the virtual assistant, whilst iSolve ensured business processes and validations were adhered to from a compliance perspective. provided the WhatsApp Business application programming interface (API) for the solution.

This partnership has resulted in the creation of a streamlined solution which is ideally suited for independent SMEs and individuals – it speaks to the convenience of the technology.

SMEs can quickly ensure their workers are cared for to put their minds at ease.

RMA’s IT team has also built an AI learning bot which will be integrated with system platforms that handle the status of claims.

Users can then access required information by using the WhatsApp Business virtual assistant.

With RMA’s WhatsApp Business virtual assistant, SMEs can ensure that they are on the right side of the law when it comes to workmen’s compensation compliance.

Want to get started with the WhatsApp Business solution?

Was this article interesting?
Share it!
connects tens of thousands of companies with millions of consumers via their mobile phone each day. Behind the scenes, from our innovative platform, makes sure companies can use these millions of messages, phone calls and payments to become part of people’s lives.

Latest articles

Mar 27, 2024 • Conversational AI

Navigating AI Adoption in South Africa

In this ever evolving landscape, businesses that proactively invest in AI capabilities stand to gain a significant competitive edge in the years to come. By embracing AI as a strategic imperative and overcoming the hurdles to adoption, South African businesses can unlock new opportunities, drive innovation, and position themselves for success in the digital era.

Conversational AI Cloud web conversations blog woman chatting chatbot
Mar 11, 2024 • Chatbots

6 steps to MSP profitability with AI Chatbots

As the Managed Service Provider (MSP) landscape continues to evolve, staying ahead means embracing innovative solutions that not only enhance efficiency but also elevate customer service to new heights. Enter AI Chatbots from – a game-changing tool that can revolutionise how MSPs interact with clients. In this blog, we’ll provide you with a comprehensive roadmap consisting of six steps to boost profitability using AI Chatbots from

WhatsApp Pay
Feb 26, 2024 • WhatsApp

Rich, flexible, and functional interactions with WhatsApp Flows

The WhatsApp Business Platform is adding another new and exciting feature to its repertoire: WhatsApp Flows. What is it and what can your business do with it? Let's take a look!

WhatsApp vs Facebook Messenger
Feb 12, 2024 • Instant Messaging

WhatsApp vs Facebook Messenger: Which messaging channel is best for what?

WhatsApp and Facebook Messenger are both established messaging channels for customer engagement, but what are the differences? Lets look at what the advantages are of each channel and which situations call for which channel. Let's dive in.

Feb 05, 2024 • WhatsApp

Drive engagement and convert your conversations with WhatsApp Carousel

Are you talking to your customers on WhatsApp? You really should! WhatsApp Business Platform, the business communication platform of one of the most popular messaging channels in the world today, has a wide selection of powerful engagement tools to enhance customer communication and boost sales. And they've added another innovative feature under their belt: WhatsApp Carousel.

Ads That Click to WhatsApp
Feb 05, 2024 • Marketing

Ads that click to WhatsApp: What are they and what are the benefits?

Successful marketing means creating personal and conversational experiences for your customers. And what better place to meaningfully connect to your customers than on their favourite social media channels such as Facebook, Instagram and WhatsApp? With ads that click to WhatsApp, aka click-to-chat WhatsApp ads, you can offer your customers the direct and personal engagement that they crave.

WhatsApp vs SMS: A Comparison For Businesses
Jan 19, 2024 • SMS

WhatsApp vs SMS: A comparison for businesses

WhatsApp and SMS are both immensely popular messaging channels. Both have their own unique traits, use cases, and added business value. We can all acknowledge this, but what exactly are the differences between them? What are the similarities? And more importantly, which one will add the most value to your business? In this blog we'll dive into the world of WhatsApp vs SMS and the benefits of both.

Jan 15, 2024 • Mobile Service Cloud

What are the most effective customer service channels?

Today's diverse array of communication channels encourages customers to naturally gravitate towards their preferred social platforms and anticipate brands to be readily accessible across these channels. Rarely will customers go out of their way to switch between channels just to reach you; instead, they are likely to opt for a brand that not only provides the desired product but also ensures excellent customer service (on the channel they like most). How easily can your customers reach you via their preferred channel?

Jan 12, 2024 • Mobile Service Cloud

WhatsApp Business: Making customer service enquiries simple

WhatsApp has experienced over 60% growth year-on-year as a customer service channel. It’s growing fast, but what are the benefits of using WhatsApp Business for customer service? How can customer service agents manage the increasing inbound enquiries via WhatsApp? In this blog, we'll discuss why WhatsApp Business benefits customer service and how to efficiently handle incoming messages with's Mobile Service Cloud.

Is this region a better fit for you?
close icon