In today's dynamic business environment, efficient staff planning is crucial for maintaining productivity and managing costs. In this session, Customer Success Manager Nienke will walk you through the process of staff planning. Discover how to navigate the Analytics Portal, select relevant filters, and interpret data to make informed decisions that enhance your business efficiency.
Nowadays, it is common for customers to contact a company through various channels. This requires developing an effective channel strategy that suits your target audience. In this video, Customer Success Manager Kevin will discuss the most common channel strategies and explain what to consider when choosing the best channel strategy for your service department.
Generative AI unlocks many possibilities and benefits! In this video Customer Success Manager Nienke is going to explain the benefits of the ‘AI’ functionality in Mobile Service Cloud, and perhaps more importantly, how to use it on a day to day basis.
In this video, Customer Success Manager Mariska takes us through the compelling features of Native Voice. The Voice solution from CM.com designed for Mobile Service Cloud. Native Voice offers innovative ways to elevate your customer service experience. In this session, Mariska shares practical tips to enhance service delivery, highlighting the seamless transition from phone calls to WhatsApp conversations.
