Engage individual customers at every touchpoint with on-brand tailored content and recommendations.
Automate tasks and suggest relevant content so your teams can focus on the bigger picture.
Drive longevity at every stage of the customer journey with personalized experiences at scale.
Remove the guesswork from personalization and let AI take the lead. Our AI Decisioning Engine analyzes customer behavior and preferences to predict the next buying stage, ensuring your team can deliver the right information and the right products at the right time.
Ensure your personalized content is delivered at the right moment on the right channel with AI predictions and automation.
Connect existing data sources and allow the AI engine to continuously learn with every interaction.
Gain transparency and view insights into why certain AI-driven recommendations have been suggested.
Increase ROI with personalization specifically matched to your business. Our AI Decisioning Engine enables you to align your personalization and business strategies based on tailored criteria.
Request a demoHighlight specific items and products to include in recommendations to boost interactions and conversions from customers.
Define specific items and products to exclude from recommendations and, therefore, will not be seen by customers.
Identify groups of items and products to boost recommendations to ensure more engagement from customers.
Use data to understand customers and make them feel understood in personalized campaigns, showcasing relevant products and guiding them through the buying journey to drive website traffic.
Create unique and engaging website experiences no matter the device with 1:1 personalization embedded in each touchpoint, increasing purchases, repeat visitors and customer loyalty.
Continuously learn about your customers with real-time data and provide them with fast, efficient and personal service, ensuring re-engagement and loyalty even after needing assitance.
Our AI Decisioning Engine seamlessly integrates with our service and marketing tools to create a unified customer experience and unify data across departments. It effortlessly connects to our Customer Data Platform, Mobile Marketing Cloud and Mobile Service Cloud.
Our Engagement Platform connects our AI Decisioning Engine with our Customer Data Platform, enriching 360-degree customer profiles with tailored recommendations.
Our Engagement Platform integrates our AI Decisioning Engine with our marketing automation platform to generate tailored recommendations and boost marketing campaigns.
Our Engagement Platform integrates our AI Decisioning Engine with our Agent Inbox, showing recommendations right next to customer conversations enabling agents to recommend products.
Through our partnership, we at Sligro delivered 30 million personalized promotions, achieved a 5% increase in conversion rates, and saw an 11% rise in location visits, significantly advancing our mission to support food professionals in the hospitality industry.
Sligro
There are many factors that influence the trip you are looking for, such as the travel group and the length of the trip. With the AI Decisioning Engine, we were able to offer a relevant and personalized offer to each customer selected from the large selection from across the travel group.
Mike de Block, CEO Bookit
The AI Decisioning Engine of CM.com provided Corendon with a predictive solution for a personalized approach for almost every aspect in marketing communications. More traditional channels such as print and telephone are also benefiting from these accurate predictions.
Ed Rice, Head of Commercial
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Diving deeper into CM.com's CPaaS approach in empowering business users to unlock Communication Excellence - a guest article by Quadrant Knowledge Solutions, a global advisory and consulting firm focused on helping clients in achieving business transformation goals with Strategic Business and Growth advisory services.
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