With advanced AI features and omnichannel capabilities, our Engagement Platform connects data and technology for seamless, personalized communication across the entire customer journey.
Discover the platformCreate autonomous agents that can execute any business task. Simply describe what you need, equip your agents with the right tools, and watch them bring your ideas to life.
Consolidate customer conversations in one inbox and empower your team to efficiently help customers via any channel.
Say goodbye to clunky scripts and transform chatbots into dynamic, human-like conversationalists - no coding needed.
Deliver the right message at the right time and drive conversions with data-driven OTT, email, and Voice campaigns.
With one connection and in-depth analytics, our Connectivity Platform enables businesses to engage with customers via multiple messaging channels, voice and more.
Discover the platformReach your target audience worldwide, keep customers engaged and informed, and increase conversions with SMS.
Engage and converse with customers across multiple messaging channels via one single API.
Make, receive and automate business calls, reduce costs and improve efficiency with our VoIP solutions.
Safeguard and protect digital interactions with user-friendly verification channels.
Assess the quality of your SMS routes by sending test messages to people's mobile phones in almost any country and for every operator.
Complete contracts, agreements, and documents quickly and securely via our e-signature solution.
With online and POS payments, our Payments Platform lets you choose payment methods and start accepting all payments in one place.
Discover the platformOffer a seamless online payments experience and let customers pay with any payment method, on any device.
Accept a wide range of payment methods with fixed and mobile POS terminals.
Easy, secure and hassle-free payments with QR codes. No cash, cards or terminals - only the customers mobile phone.
With multiple integrated tools in one platform, our Ticketing Platform drives ticket sales, maximises marketing reach and improves the attendee experience.
Discover the platformManage ticket sales for your event from start to finish with our self-service, custom and seated ticketing solutions.
Engage with your digital audience, turn their behavior into valuable insights and drive your revenue
Streamline your cashless mobile ordering and payment solution for food, drinks, tickets, merchandise, and more.
Take control of your data and streamline communication across all channels with personalized marketing to level-up the event experience.
Contact us for more information and a member of our team will be in touch to discuss how you can elevate your customer experience with CM.com.
Contact UsDebt collection can be a tough industry. Outstanding, late, or unpaid debts are tricky to manage and solve, and strict (security) regulations make the work complicated. On top of that, the industry has a reputation problem - many consumers see debt collectors as aggressive or unapproachable. But how does one make debt collection more efficient, more transparent, and more consumer-friendly?
Voice communication remains one of the most powerful ways to engage customers, build relationships, and drive conversions. In a world where customer expectations are higher than ever, businesses need a reliable, scalable, and intelligent Voice solution to stay ahead.
You start with one agent, and before you know it, you will have an entire agentic workforce! Plan ahead and future-proof your AI endeavors with seamless integrations and monitored control.
It still seems to be in the future, but Wero will soon replace local European payment methods. In several countries, Wero has already been introduced, such as in Germany, France and Belgium. The Netherlands will follow soon. What is Wero and what can you as a consumer or merchant expect from this new payment method?
AI innovations in customer service are emerging more rapidly than ever before, especially with the latest addition of Agentic AI and it’s AI Agents. We spoke with Roel Jansen, our Head of Commerce of our Engagement Platform, on how these AI advancements are transforming customer interactions and enhancing the experience. With Roel's expertise and vision, discover the future of customer service and what it means for businesses today. Whether you're an AI enthusiast or just curious about the future, you won't want to miss these engaging insights!
A contemplation on CM.com in the era of AI Agents.
AI agents are your virtual helpers. Digital employees designed to perform specific tasks within an Agentic AI framework. What type of tasks? Pretty much anything you can think of: Analyzing data, writing emails, automating cancel or renewal processes, creating tickets, and so on and on and on. But how do you create these AI agents? Let us show you how.
More and more retailers and e-commerce companies are getting started with hyperpersonalization, and they have good reasons for it. After all, hyperpersonalization allows for true one-on-one interactions with customers, regardless of the size of your customer base. Want to know how your company can differentiate itself even more for the consumer? With the possibilities of artificial intelligence (AI), getting started is easier than you think.
Your contact page is the ultimate business card for your customer service and provides a direct connection to your customer service team. It's a crucial part of the customer experience where you have the chance to significantly enhance the experience right away! To make this happen, the page needs to be well-designed. In this blog, you'll discover 8 steps you can take to make your contact page irresistible!
Select a region to show relevant information. This may change the language.
