Build smart AI agents by simply describing what they should do. HALO helps you scale conversations without losing the human touch.
Support marketers and agents with an AI engine that powers omnichannel experiences with relevant, tailored content based on in-depth customer knowledge.
Enable agents with an AI knowledge center that develops out-of-the-box chatbots and generates marketing content.
Collect and unify customer data in one place. Use real-time insights to create more relevant, personal experiences at every touchpoint.
Consolidate customer conversations in one inbox and empower your team to efficiently help customers via any channel.
Deliver the right message at the right time and drive conversions with data-driven OTT, email, and Voice campaigns.
Say goodbye to clunky scripts and transform chatbots into dynamic, human-like conversationalists - no coding needed.
Engage with your digital audience, turn their behavior into valuable insights and drive your revenue
Take control of your data and streamline communication across all channels with personalized marketing to level-up the event experience.
Connect your website or application to our SMS Gateway for reliable global messaging.
Engage and converse with customers across multiple messaging channels via one single API.
Secure online data and accounts with our OTP API. Generate, send, monitor and manage all OTPs via one convenient connection.
Safeguard and protect digital interactions with user-friendly verification channels.
Deliver your emails worldwide in high-volume. Our Email Gateway is designed for high deliverability, scalability and seamless integration.
Make, receive and automate your business calls. Reduce costs and improve efficiency with our VoIP solutions.
Assess the quality of your SMS routes by sending test messages to people's mobile phones in almost any country and for every operator.
Offer a seamless online payments experience and let customers pay with any payment method, on any device.
Accept a wide range of payment methods with fixed and mobile POS terminals.
Manage ticket sales for your event from start to finish with our self-service, custom and seated ticketing solutions.
Streamline your cashless mobile ordering and payment solution for food, drinks, tickets, merchandise, and more.
Complete contracts, agreements, and documents quickly and securely with Sign, without unnecessary printing or scanning.
Contact us for more information and a member of our team will be in touch to discuss how you can elevate your customer experience with CM.com.
AI Agents retrieve customer data, update appointments, and take actions in your systems. That puts privacy, security, and compliance front and center. Four questions determine whether your project stalls for months or goes live fast. Here’s what to arrange, and how HALO helps.
AI agents on WhatsApp, Instagram and Messenger aren't new, but Meta now supplies its own. Here's what Meta Business Agent does, what it costs, and how it compares to CM.com's own agentic AI platform, HALO.
When choosing an AI model, the logic seems simple: select the smartest model available. This is especially true if that model tops the industry benchmarks. However, this logic does not always apply to customer service.
Ask HALO builds, debugs and maintains AI agents from inside HALO Studio, with full access to your agents, tools and conversation history. See how CheapCargo, Preston Palace, Winparts and Intergamma use it.
The race to deploy AI agents in customer service is moving fast, and so is the market of vendors offering to help you do it. There's genuine innovation happening across the board. But as AI agents move from pilots into production, the question that separates successful deployments from expensive lessons is less about the technology itself and more about the foundation it's built on: who is actually behind the platform?
You've been sending SMS messages to your customers for years. Delivery rates are high, they work on every phone, and your customers are familiar with the channel. SMS does exactly what it's supposed to do. But that's also the problem: SMS delivers messages, it doesn't start conversations.
The customers who call are not a random sample of your customer base. They tried the FAQs. They sent a message. They waited, or they did not bother, because what they need to say is too complicated, too urgent, or too important to type. By the time they pick up the phone, they are already a little frustrated and already invested in getting an answer. The next three minutes will shape how they feel about your business more than any chat ever could. That is who voice AI is talking to. And most voice AI is not built with that person in mind.
AI has made building software dramatically easier. Screens, workflows, integrations, even complete mobile applications, generated in an afternoon, from a handful of prompts. That's real progress.
WhatsApp is rolling out one of its most-requested privacy features: usernames. As of June 2026, your customers are able to hide their phone number when messaging your business, and that change has real implications for how you identify customers, run campaigns, and structure your data.
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