Is your team having a hard time to answer all incoming inquiries across multiple channels? This can lead to stress, inefficiencies, and challenges in maintaining quality service. Watch the webinar and discover how to ease pressure for your team.
What you’ll learn
Practical techniques to reduce workload and increase efficiency in multichannel communication.
Guidance in setting up effective Service Level Agreements (SLAs)
Tips on how to build a strong business case and get your colleagues involved.
Your customer service is running smoothly, but what’s the next step? How do you make your service truly stand out and future-proof? Discover how to master the compete on service phase by optimizing your customer service processes and exceeding expectations. Leverage these insights to boost efficiency, enhance customer satisfaction, and empower your team!
What you’ll learn:
Apply the BAD model to optimize inquiries.
Create an action plan to excel in the compete on service phase.
Centralize your customers, manage KPIs, and align teams for success.
