Why Customer Service Is Led By Emotions

Emotions affect how consumers interact with customer service. Discover what this means for your business in the report.

Research Report Customer Service Happy Emotions Lady
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Explore These Findings & More

✅ 77% of the respondents only get in touch with customer support as a last resort.

✅ For a quicker response, consumers will contact you via different channels at the same time.

✅ Consumers expect to be confrontational when they reach out.

Learn more: download the full research report.

Research Methodology


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Download the full research report to find out why and how consumers interact with service departments - and how they feel while doing so.

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