Why Customer Service Is Led By Emotions

Emotions affect how consumers interact with customer service. Discover what this means for your business in the report.

Research Customer Service Emotions

✅ 77% of the respondents only get in touch with customer support as a last resort.

✅ For a quicker response, consumers will contact you via different channels at the same time.

✅ Consumers expect to be confrontational when they reach out.

Learn more: download the full research report.

Download the full research report to find out why and how consumers interact with service departments - and how they feel while doing so.