Customer Story - YourSurprise

YourSurprise uses Mobile Service Cloud to get even closer to customers worldwide.

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customer story YourSurprise


Founded in the Netherlands but active worldwide, YourSurprise has become the preferred brand for personalised gifts with photos and text in B2C and B2B. With its endless possibilities and fast delivery, adequate customer service is an inextricable part of the total experience. 

It's not just the gifts that are personalised; the same goes for their customer service. As they now operate in 23 countries. 

Personal contact, while meeting SLAs and KPIs, and continuously improving. Are you curious how YourSurprise manages this?

Discover it in the Customer Story.

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