Knowledge Center next icon Carousel Support
Nov 30, 2023
3 minutes read

Carousel Support

With Conversational AI Cloud ↔ Web Conversations

In our latest update for Conversational AI Cloud we've revamped the dialogs feature. As part of this enhancement, we're thrilled to share that you now have the capability to customize a carousel and witness it seamlessly rendered in the Web Conversations view. If you set up two or more images in the CMS, they will automatically be displayed as a carousel in Web Conversations.

Changes in Conversational AI Cloud's CMS

  • Images will be displayed in card format, and the one you see here is a card incorporated into an answer.
  • Incorporating multiple cards into your response results in their presentation within a carousel view. The specific rendering of these multiple cards is contingent upon the front-end design.

How do you configure a carousel for Web Conversations V2?

  1. Go to your answer in Conversational AI Cloud's CMS and click on the insert image button:
    1. Fill in the image URL and add a title and description.
    2. In the 'Quick Replies' section, you have the option to include a label (the text visible to the end-user) along with the corresponding value that should be transmitted to the Conversational AI Cloud engine.
  2. Once you've incorporated several images (at least two to create a carousel display), your editable screen should resemble the following:
  3. Click 'Update,' and as outlined earlier in the changes, multiple images/cards will transition into a carousel view:
  4. Click save/publish and test in Web Conversations:


Good to Know

  • Two or more images in the CMS will be displayed as a carousel in Web Conversations.
  • Images accompanied by text in the CMS will not appear as a carousel in Web Conversations; instead, they will be presented as individual images.
  • When creating a card, the 'value' attribute can be utilized to establish recognition.

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