Housing in a virtual world•

The way people buy, sell and rent property is changing. Automate your business and get ready for the housing revolution.

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Personalisation

Create segments so you can personalise offerings based on customers' preferences

Mobile messaging

Reach your customers on their preferred messaging channels including WhatsApp

Speed up signatures

Get contracts signed on average 7 days earlier than traditional methods.

Automation

Let customers decide how, when, and where they contact you with an AI chatbot

Superior service

Streamline all conversations to increase quality with one omnichannel inbox

Enquiry stage

During the enquiry stage potential customers will have lots of questions. Automating responses with a chatbot can engage with prospective customers and take the load off your busy customer service team.

The purchase

Making the contract signing process as painless and seamless as possible is one way to ensure you’re not the cause of any hold up, or the reason for the buyer or vendor backing out. CM.com’s Sign solution allows you to manage digital signatures effectively.

Aftercare

Communication post-move is key. Residents are likely going to have questions and complaints when they first move in, so ensuring you're available when they need you helps create a smooth customer experience and increases brand advocacy.

Thanks to Sign you can let your real estate customers sign a contract whenever and wherever they want.

New generations want to be able to sign at any time using any device and channel, including WhatsApp. As an agent you want signed contracts back quicker.

Sign is a simple, easily implementable solution...

Immediately improves efficiencies and turnaround
Invoicing based on results: only pay for a fully signed document
All documents are 100% secure and legally binding

Learn about Sign Read customer story

VIVID

As the first Voicebot customer for CM.com in the UK, housing association VIVID is a true innovator in its sector.

Orbit

Orbit wanted to free up its customer service team to deliver real value. Our Mobile Service Cloud had the answer by putting chatbots at the heart of its customer service offering.

Transforming housing for a customer-centric age

Housing associations may not exist in quite the same space as online retailers, for example, but that doesn’t mean they shouldn’t strive for high standards of customer service.

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Sep 18, 2023 • Chatbots

Omnichannel chatbots: create once, offer everywhere

Chatbots spent a decade-plus as a technological sideline: nestling at the corner of websites, roaming the odd FAQ, inviting people to click with a hopeful link. They weren’t a big part of the customer experience. But now – suddenly – they’re everywhere.

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Sep 11, 2023 • WhatsApp

What is a WhatsApp Opt-in and why do businesses need It?

WhatsApp has a number of policies in place to help them improve the overall customer experience and build a more positive relationship between consumers and online businesses. One such policy specifies that, before sending any messages to your customer through WhatsApp Business, companies must first receive consent to do so.

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Sep 04, 2023 • Chatbots

How AI chatbots can increase sales and reduce costs

With increased consumer and business choice comes increased pressure on sales teams. Now more than ever, it’s vital to ensure leads are qualified and every sales team member is maximising their chances of converting. Equally, cross-selling to existing customers and growing revenue per user is crucial to building incremental revenue. So how can you generate a large volume of leads, qualify them and ensure your team is only going after those leads most likely to convert?

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How to use WhatsApp Business One Time Passwords

Chances are that you've received One Time Passwords (OTPs) before, often via SMS or email. But did you know there might be an even better platform to send OTPs on? WhatsApp Business Platform allows you to send One Time Passwords on your customers' favourite messaging channel, enhancing the customer experience and improving customer relations.

Aug 21, 2023 • Chatbots

How to build a great chatbot experience

Having a chatbot on your website or social channels is a good start. After all, it shows that you care about delivering a great experience to your customers, and you want them to be able to contact you in a way that’s convenient for them. However, if that chatbot doesn’t provide a great customer experience, it can instantly undo much of that goodwill. A chatbot is only as good as the answers it offers. Here are four key chatbot components you need to consider.

Aug 17, 2023 • Conversational Commerce

Introducing Facebook Marketing Messages

Social media plays a central role in modern-day customer engagement. Personalised messages on your customers' favourite platforms will skyrocket the customer experience and grow brand loyalty. With this, Meta has introduced a new way to market to your audience via Facebook Messenger.

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Aug 14, 2023 • WhatsApp

How WhatsApp Business can help with abandoned carts recovery

Picture the scene as a customer: we've made the decision that we're going to buy something and we've added it to the cart, but for whatever reason, we don't follow through with the transaction. Sometimes we forget that we've added items to the cart; other times the phone rings just as we're about to click pay and we forget about it. On other occasions, we see something at the last minute that we don't like the look of that makes us think twice about buying.

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Aug 07, 2023 • Chatbots

How to use AI chatbots to improve customer service

Customer service teams face a vast range of challenges in their day-to-day. Customer expectations are higher than ever, and large volumes of repetitive queries can test their patience and create stress where there needn’t be any. That’s likely why the average customer service representative only stays in a job for 12 months.

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Jul 31, 2023 • Marketing

Peak moments in eCommerce: how to stand out with your marketing campaigns

As marketers, we're already thinking about Q4, the year's busiest season for many eCommerce sites. But creating effective marketing campaigns six months in advance is a challenge. How can we stay timely and relevant in a constantly changing world? In this blog, we'll explore ways to overcome these challenges, from standing out in a crowded marketplace to building real customer relationships. Q4 is coming; are you ready?