Customer service agents don’t have the time to look up data in other systems. We offer agents a rich 360° customer profile that appears next to the conversation across all communication channels.
Connect any CRM, ERP, CDP, or eCommerce platform
Customize the personal data fields in the customer profile
Show orders, bookings, repairs, or other transaction details
Create multiple platform integrations, incl. offline POS
When a customer makes a purchase from a service conversation, we send a ‘win message’ and attribute the revenue to this agent.
Gain deeper insights into sales conversions and average order values per agent, team, channel, or topic.
In addition to finding conversations based on customer data or keywords, agents can also lookup past orders.
Automatically retrieve all conversations from Mobile Service Cloud when you open a contact in your CRM.
Our open API allows you to integrate any CRM, ERP, CDP, or eCommerce system with your Mobile Service Cloud. We also have no- and low-code integrations on the shelf to get you off to a flying start.
Agents can instantly recognize customers, their lifetime spends, preferences, order details, previous conversations, and more.
Agents don’t need to look up data in other systems. Relevant and up-to-date data is shown right next to the conversation on every channel.
Customers don't like to wait. Help them as quickly as possible. No need to ask repetitive questions when all data is at hand.
By sending agents ‘win-messages’ and showing sales stats, you are turning your customer service team into a sales team.
By measuring sales and return values per service interaction, you gain deeper insights into the value your service team delivers.
Personalize your Mobile Service Cloud to your needs. Implement integrations with our API. Learn more or discuss the possibilities with one of our experts.
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