Provide your customers with on-the-go access to your customer support via their favourite messaging channels.
Engage, support and transact with consumers inside their favourite messaging channel.
Connecting to all Chat Apps via one interface allows you to seamlessly switch between channels so you can easily continue conversations with multiple customers through multiple channels.
Benefit from built-in features like quick replies and chat bots. Insert rich media into the conversation, amplify your communication with pictures, videos, locations, opening hours, and more.
Use WhatsApp to talk to customers on their favourite messaging channel and exceed expectations.
Connect and engage with the Instagram community: have meaningful conversations, increase customer satisfaction, drive sales.
Offer more than just support with Facebook Messenger, one of the most powerful online tools for customer contact today.
Conversational Commerce is about being where your customers are, not where you'd like them to be. Being able to deliver the experience they want from their favourite channels means you become part of their day-to-day rather than disrupting it.
See which channels are available
| Channel | Business Messaging API | Mobile Service Cloud | Mobile Marketing Cloud |
|---|---|---|---|
| Channel | Business Messaging API | Mobile Service Cloud | Mobile Marketing Cloud |
WhatsApp Business |
✔ |
✔ |
✔ |
Apple Messages for Business |
✔ |
✔ |
|
Viber for Business |
✔ |
✔ |
✔ |
Facebook Messenger |
✔ |
✔ |
|
Instagram Messaging |
✔ |
✔ |
|
Google's Business Messages |
✔ |
✔ |
|
RCS Business Messaging |
✔ |
✔ |
✔ |
Telegram |
✔ |
With our unique Business Messaging API, you can send personalised messages to mobile phones all around the world. Our API combines multiple channels into a single platform, providing you with high-volume and two-way customer engagement capabilities.
Read moreWith the Mobile Service Cloud, you have access to all messaging channels, tools, and features to lift your customer care to the highest level. Easily communicate with your customers on all channels and manage all conversations in one easy to use dashboard.
Read moreThe Mobile Marketing Cloud is the only omnichannel customer engagement solution that includes all mobile messaging channels like SMS and WhatsApp. This empowers marketers to create superior experiences that increase engagement and conversion.
Read moreGet started with one or all of our Conversational Channels. Start small, grow big with our adaptive platform that scales down or up along with your and your customers' needs.
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