Product

• Voice

Resolution

• Specific to prepaid accounts a voice account will be disabled when the account balance drops below € 5,00. After a so called top-up to increase the account balance above this limit the voice account will automatically be reinstated.
  It can take up to 15 minutes for this process to be finalized
  
• For reasons due to infringement of terms and conditions to be determined by CM. In this case information will be shared about the reason for temporary account suspensions. Please contact [email protected] for more information.