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Google's Business Messages.

Engage with customers where and when they need it. Provide a conversational experience directly from Google Search and Maps.

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Drive Business Value

Increase customers satisfaction and sales, and gain more loyal customers through efficient customer service.

Be Where Customers Need You

Meet customers in their moment of need, directly from Google Search, Maps, or across your owned channels.

Differentiate Your Brand

Create a distinctive customer experience. Set the standard for your industry, and put your business on the map.

Googles-Business-Messages

Meet your customers in their moment of need. Whenever your customers are searching for products, looking for a local business, want to make a purchase, or need support.

Google's Business Messages enables you to become seamlessly discoverable across multiple entry points!

Google Search & Google Maps
Your owned channels, like your website
More places on Android, like within apps

Conversations Googles Business Messages

On Google's Business Messages, customers initiate the conversation whenever it's convenient for them. Conversations take place on a Google messaging surface available on iOS and Android.

Create and add value during the complete customer journey with rich features, from discovery to the purchasing moment. Use carousels & cards for richer engagement, smart reply chips for quicker responses, or chatbot capabilities and smart automation to provide personalized on demand support.

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Business Messaging API

Integrate directly with our Business Messaging API and connect to your customers on their preferred channels. Our API combines multiple communication channels into a single platform. Get access to high volume two-way messaging and global reach capabilities.

* One-time onboarding fee applies
Monthly Active Users (unique customers)	Price
Monthly Active Users (unique customers)	Price
Up to 500	€ 99 / month
Up to 1000	€ 149 / month
Up to 2500	€ 249 / month
Up to 5000	€ 349 / month
Up to 10000	€ 499 / month
> 10000	Contact us for custom pricing

* One-time onboarding fee applies

Essential Messaging Channels Guide

Essential Messaging Channels Guide

Google Business Messages is just 1 of many messaging channels used by more and more brands. Their emergence generates many questions from businesses. Download the guide and learn everything there is to know about these essential messaging channels.

Download the Guide

Latest Articles

Conversational Channels are no longer optional

Sep 01, 2021 • Messaging Channels

Setting up a conversational messaging strategy is no longer optional for your business. Customers want to talk - but on their schedule, not yours. Responding in real time, on their preferred conversational channel, used to be a nice-to-have for businesses; now customers expect it.

WhatsApp for Business: The New Way to Engage with Your Customers

Jul 20, 2021 • Messaging Channels

The popularity of WhatsApp as a mobile messaging app is steadily growing and with good reason. With 2 billion active daily users sending 65 billion messages every day, in 180 countries and 60 languages, it’s no surprise that Facebook (the developers behind WhatsApp) expanded their platform to include a business application: WhatsApp Business.

Instagram for Businesses: Connect, Engage and Support Your Customers on Instagram Via API

Jul 14, 2021 • Messaging Channels

With Instagram Messaging, brands can manage their presence – making a lot more possible with conversations and be at the forefront of customer experience. The platform’s main features such as shopping, sharing, creating content have made it popular among its users. On the business side of things, it fits squarely into an amazing tool for connecting and resolving customers’ queries. Let's go further and understand what Integrating Instagram Messaging via API means for your business.

WhatsApp Business: More Types of Proactive Messages Now Available

Jul 14, 2021 • Messaging Channels

Have you heard? WhatsApp allows more types of proactive messages to its services and that’s awesome news for your business! It means that you will be able to serve your customers more information they choose to receive.

Everything Businesses Need to Know About Integrating Instagram Messaging via API

Jun 03, 2021 • Messaging Channels

During the annual F8 conference, Facebook announced the roll-out of their Messenger API to support Instagram Messaging. In addition to Facebook Messenger, the Facebook Messenger API now also supports Instagram Messaging! The API allows businesses to manage all messages initiated by people at scale. Let’s dive into Instagram Messaging and learn how your business can use this social media platform to improve your customer experience and drive sales.

17 Ways Business Messaging Enhances Your Customer Satisfaction

Jan 13, 2021 • Messaging Channels

The ease of communication between businesses and consumers weighs heavily on customer service. Emerging technologies offer numerous possibilities to start conversations with your customers. Conversational channels such as WhatsApp and Facebook Messenger are increasingly being used by companies to engage with customers. But how can you use these channels? To get you up to speed, we share some proven examples. Get inspired and enhance your customer experience today.

9 Mobile Marketing Mistakes to Avoid in 2021

Dec 30, 2020 • Messaging Channels

It’s no secret anymore, consumers expect to be able to engage with brands on their mobile devices. For brands, it is the best channel to reach your customers and to drive sales. While not every business needs a mobile app to meet consumer demand, every business needs a smart mobile marketing strategy. We’ll take you through the mobile marketing errors that shouldn’t be made in 2021.

Platform Updates: December 2020

Dec 23, 2020 • Messaging Channels

Every day, over a hundred developers are working on improving the CM.com platform. In this update, we want to inform you about the latest changes made to improve your platform experience.

The 5 Best Mobile Marketing Christmas Tips

Nov 06, 2020 • Messaging Channels

With the days getting shorter and colder, Christmas shopping fun has kicked off. Consumers are searching for the best Christmas gifts at the best price, so competition between retailers at this time of the year can be fierce. How do you ensure it’s your product range that ends up underneath the Christmas tree? If you want to reach consumers before your competitors do, mobile marketing is the way to go. We’ll tell you why and share our 5 best mobile marketing tips for this Christmas!

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