Increase customers satisfaction and sales, and gain more loyal customers through efficient customer service.
Meet customers in their moment of need, directly from Google Search, Maps, or across your owned channels.
Create a distinctive customer experience. Set the standard for your industry, and put your business on the map.
Meet your customers in their moment of need. Whenever your customers are searching for products, looking for a local business, want to make a purchase, or need support.
Google's Business Messages enables you to become seamlessly discoverable across multiple entry points!
Google Search & Google Maps
Your owned channels, like your website
More places on Android, like within apps
On Google's Business Messages, customers initiate the conversation whenever it's convenient for them. Conversations take place on a Google messaging surface available on iOS and Android.
Create and add value during the complete customer journey with rich features, from discovery to the purchasing moment. Use carousels & cards for richer engagement, smart reply chips for quicker responses, or chatbot capabilities and smart automation to provide personalized on demand support.
Integrate directly with our Business Messaging API and connect to your customers on their preferred channels. Our API combines multiple communication channels into a single platform. Get access to high volume two-way messaging and global reach capabilities.Read more
One solution with everything you need to provide a seamless customer experience, anytime, anywhere. Interact with your customers through their preferred channel via one Omnichannel Inbox, or automate your conversations with a chatbot. For a five-star service.Read more
Counts the number of unique users you engaged with messages in a calendar month
Best option for multiple messages to a limited set of users
Use Cases: newsletters, daily updates
Counts the amount of 24-hours window messages to a unique user
Best option for chats with customers with a clear start and end point
Use Cases: customer support, Q&A, conversational bots
Counts all inbound and outbound messages to applicable channels
Best option for single messages with limited responses
Use Cases: notifications, reminders, marketing
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