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Google's Business Messages

Your Direct Connection to Customers' Searches

Engage with customers where and when they need it. Provide a conversational experience directly from Google Search and Maps.

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Start the Conversation With Your Customers Today

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Drive Business Value

Increase customers satisfaction and sales, and gain more loyal customers through efficient customer service. 

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Be Where Customers Need You

Meet customers in their moment of need, directly from Google Search, Maps, or across your owned channels.

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Differentiate Your Brand

Create a distinctive customer experience. Set the standard for your industry, and put your business on the map.

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Your Direct Connection to the Search of Your Customers

Meet your customers in their moment of need. Whenever your customers are searching for products, looking for a local business, want to make a purchase, or need support.

Google's Business Messages enables you to become seamlessly discoverable across multiple entry points!

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    Google Search & Google Maps

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    Your owned channels, like your website

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    More places on Android, like within apps

Conversations Googles Business Messages

Provide Great Customer Experience and Drive Value

On Google's Business Messages, customers initiate the conversation whenever it's convenient for them. Conversations take place on a Google messaging surface available on iOS and Android.

Create and add value during the complete customer journey with rich features, from discovery to the purchasing moment. Use carousels & cards for richer engagement, smart reply chips for quicker responses, or chatbot capabilities and smart automation to provide personalized on demand support.

Start Using Google's Business Messages With CM.com

Google's Business Messages is implemented in our solutions. We help you to easily integrate Google's Business Messages into your workflow. 

Book a Discovery Call

Get Access to Google's Business Messages with CM.com

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Business Messaging API

Integrate directly with our Business Messaging API and connect to your customers on their preferred channels. Our API combines multiple communication channels into a single platform. Get access to high volume two-way messaging and global reach capabilities.

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Mobile Service Cloud

One solution with everything you need to provide a seamless customer experience, anytime, anywhere. Interact with your customers through their preferred channel via one Omnichannel Inbox, or automate your conversations with a chatbot. For a five-star service.

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Pick the Pricing Bundle that Fits Your Needs

From € 109

per month

Monthly Active Users
  • Counts the number of unique users you engaged with messages in a calendar month

  • Best option for multiple messages to a limited set of users

  • Use Cases: newsletters, daily updates

From € 79

per month

Conversations
  • Counts the amount of 24-hours window messages to a unique user

  • Best option for chats with customers with a clear start and end point

  • Use Cases: customer support, Q&A, conversational bots

From € 79

per month

Messages
  • Counts all inbound and outbound messages to applicable channels

  • Best option for single messages with limited responses

  • Use Cases: notifications, reminders, marketing

Communication Channel Advisor

Discover your customers favorite communication channels.

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